Dear Experts,

I have received the following e-mail from BT Yahoo.
I have never had any previous connection with BT Yahoo.
I use BT Broadband with facilities to send e-mails.
I do not properly understand the message.
I do not fully understand how the Internet works.

Since being on BT Broadband I have never used a dial-up connection.
Don't know how to. Never need it. I have been on BT Broadband for
several years with only the usual problems. I have been able to send
and receive e-mails.

I use Windows 98, IE and OE.

QUESTION

I tried the phone number but got nowhere.
I'm wondering what to do.

If I do nothing, after 45 days, will I still be able to send and
receive e-mails? Or will that service disasterously disappear?

What has it got to do with BT Yahoo anyway?
----
Reg

==========================================

----- Original Message -----
From: "BT Yahoo! Internet team" <btyahoointernetteam@btinternet.com>
To: <g4fgq.regp@btinternet.com>
Sent: 10 February 2006 10:47
Subject: Your BT Yahoo! account status - please read!

"Reg Edwards" <g4fgq.regp@ZZZbtinternet.com> wrote in message
news:dsmt5n$4ge$1@nwrdmz03.dmz.ncs.ea.ibs-infra.bt.com...

straightforward to me.

"Reg Edwards" <g4fgq.regp@ZZZbtinternet.com> wrote in message
news:dsmt5n$4ge$1@nwrdmz03.dmz.ncs.ea.ibs-infra.bt.com...

Hi Reg,

You'd do better posting this bt.broadband.support

--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

Reg Edwards wrote:
Reg,

Have you ever had a dial-up account with BT such as BTInternet Anytime or
the like, and perhaps moved to another ISP and kept your old BT Internet
e-mail address on a Pay-as-you-Go basis?

If you have, you have to connect to that account using a dial-up connection
within a 90 day period to keep it active - if you don't they close the
account.

I believe that as you are now on BTBroadband, you should be able to transfer
the e-mail address to that - pop over to bt.broadband.support and you should
get a definitive answer from someone more knowledgeable than I on these
matters.

Brian G

On Sun, 12 Feb 2006 08:55:20 +0000 (UTC), [Reg Edwards] said :-

Valid.

Incorrect, your email address is a BTYahoo! email address. You do know
this already. You have a PAYG account type with (previously
BTinternet) BTYahoo!. You also have a website as you've discussed
earlier. You know all this, yet you continue to act rather dumb on
this matter.

BT Broadband did not initially have a mail service, but users were
able to use the BTinternet (now called BTYahoo!) mail servers.

Read it again.

That's the truth, though some of your posts indicate otherwise. But,
this has nothing to do with your problem.

But you've been using the (BTinternet) BTYahoo! mail servers. You've
had a payg account, or perhaps one of the other types, previously. How
did you manage to use, or even get, the email address you've currently
got ?

Try listening for a change.

Try again.

Probably not.

Probably for a while, unless you contact the number and ask for your
mail address to be unlocked, since it will be in a locked state, not
actually deleted.


BTYahoo! is the email service you are using. You know this Reg.

=====================================

If you say so then it seems I do.

I have been with BT for years. Originally I was on "pay as you go".

Then, to get a more reliable service, I upgraded to BT Broadband.
Without doing anything else I continued to run my website and
continued to retain facilities to send and receive e-mails. I paid
fees via my ordinary phone bill as I am still doing. This was before
BT had anything to do with Yahoo.

Unknown to me, my e-mail facilities must have become associated via BT
with Yahoo. I have never used Yahoo's "dial up". I don't have a Yahoo
dialler or modem on my computer. Don't know how to use one.

I hope I have used the right English words to describe the position I
find myself in. Having to do something I don't understand to correct
the serious matter of being suddenly cut off from e-mail facilities.

You sound highly critical of someone who has done nothing wrong. But
thanks for your partial explanation. You are at least as clear,
intelligent and educated as the last person I spoke to in Bombay.
----
Reg.

On Mon, 13 Feb 2006 19:53:06 +0000 (UTC), [Reg Edwards] said :-

Actually, you can't have upgraded, you just signed up for BT
Broadband, otherwise you would have BTYahoo! Broadband and not
actually had this email "problem".

If you re-read the email, you can associate your email address with
your BT Broadband account. This will prevent anything happening to
your email account.

You would have had a welcome email from BTYahoo! when BT and Yahoo!
joined in a deal a couple of years (or more) ago.


Get some manners Reg, otherwise you will get no help whatsoever. You
have a very useful way of alienating all those that respond to you.
Perhaps you should think about it before mouthing off next time.

Reg Edwards wrote:
BT went hand in glove with Yahoo a year or so ago. You would have
been told of the changes at the time.

As said above BT went hand in glove with Yahoo so you wouldn't, bet
you had a BT dial up didn't you, it amounts to the same thing.
You should keep on top of the changes going on, it's up to you, not
anybody else & you only have yourself to blame for being in the
position you find yourself, it would be very easy to keep things going
by only dialing in on the BT dial up once a month for a few minutes,
that's all it takes. I know quite a few people who keep their PAYG
accounts open by doing just that..

Why do IT experts consider themselves offended by being equated to the
clear, intelligent and educated people in Bombay?

Are you all racists? Do you consider yourselves to be superior?

So much for the "freedom of expression".

Go back to infant, junior schools and so-called universities and get
yourself re-educated in numeracy, literacy and respect of your elders.
Or get your bottoms smacked, you naughty children!

As for me, I'm in my eighties and showing signs of Alzheimer's
disease. The prospects of losing e-mail facilities are not of great
importance at my time of life. I could drop down dead tomorrow.

But I won't. I still have responsibilities towards YOU, the younger
generation.
----
Old Reg.

Reg Edwards wrote:
???????????Have you actually tried to deal with any of the many
frontdesk which are run over there. On one occasion I had cause to
phone one such desk up & the person who answered the call put the
phone down on me as they couldn't understand me, so did the second
(yes like an idiot I tried again). Well third time lucky & it was,
the person who answered actually raised the fault.

Similar experience trying to log a fault with a national telecoms
company, made it absolutely clear that the problem was in Nottingham,
repeated it several times, gave a NG postcode several times & where
did the blockhead send the fault to be dealt with......Leicester

No just speaking from my experience & that of some of the many people
I meet up with going about my daily duites.
Expressing mine & yet you call me racist, what's happened to my
freedom of speech.
Suggest you take your pills & stop judging everybody by your low
standards..
What's that, being an old moany git who thinks he knows everything but
in fact lifes in a enclosed micro enviroment & never finds out what is
happening in the real world.

The leakage of jobs to other countries directly affects our economy.
By putting our nations workforce out on the dole or into minimum paid
jobs whilst the sharholders rake in the extra profits by paying
minimum wages for a non English speaking person in another country to
answer the frontdesk calls.

I know one company who claimed that all their over sea frontdesk
operatives would be voice coached so that the customers wouldn't be
aware, well that lasted around 2 weeks & now it's pot luck if you get
someone who can actually speak English let alone understand it.

Just telling it like I find it...

On Mon, 13 Feb 2006 21:26:04 +0000 (UTC), [Reg Edwards] said :-

What are you on about ? Re-read what others have said to you, and what
you are saying.

What are you on about ? Re-read what others have said to you, and what
you are saying.

And ? PKB sonny.

Oh dear, Oh dear Reg, you are seriously misguided. Who knows what age
anyone is ? I respect people who have actually tried to at least
understand something they are told, not buffoons.

Troll spotted.

Not relevant. I could be in my 90s, does that help ?

Re-read what has been said to you.

Reg, clearly you suffer from the lack of ability to read properly.


I suggest that from now on, you actually read what people are saying
to you before mouthing off.

Unless you start trying to understand things written in front of you,
then you have no chance.

Kraftee wrote:

Not sure if that was an attempt at trolling or what, but...how?

As far as I'm concerned, if $TELCO wants to employ script monkeys in some
low-paid, far-flung land, it can only ever be of benefit to me; it means
I'm paying less for the service $TELCO provide, and less for tech support I
never use. The people in the UK whose jobs were 'stolen' can just get other
jobs.

Offshoring is a simple fact of economic life; so long as consumers opt for
the cheapest service [of any kind, not just telecoms] they can get, the
incentive will be there for companies to have their workforces in the most
cost effective locations.

--
<http://ale.cx/> (AIM:troffasky) (gebssnfxl@ubgznvy.pbz)
21:34:51 up 20 days, 1:53, 2 users, load average: 0.03, 0.11, 0.23
This is my BOOOOOOOOOOOOOOOOOOOOOMSTICK

alexd wrote:
So you're obviousely of the opinion the cheap is best, sorry to burst
your bubble but you get what you pay for. So the next time you try &
report a fault, on which ever service you may need to, & the person
who picks up the phone the other end either can't understand you or
can't be bothered to try to understand you, what will you think then
when you are left without said service for X amount of extra days
because of that fact.

I reported a problem with some BT external line plant as it was both
very vunerable & also it could be construed as dangerous I repeatedly
stated that it was in Nottingham, I even gave them a part post code of
NG11 & they raised a fault in Leicester. By the time BT had sorted it
all out it was over 7 days later in which time over 40 BT customers
could have lost service & BT itself could have been litergated against
for causing a public hazard.

This is good??????

Another time I was trying to report a problem, our overseas cousins,
rather than trying to understand the problem just kept putting the
phone down so I had to go thru it all again.

Is this good????

A 80 year old, partially deaf & disabled tries to report a fault on
her phone & get's a person with a thick asian accent, do you think
she'll be able to understand & do you think the person who answers the
call will bother to explain (they don't even know what they are
talking about as they are working from scripts, on the whole,
anyway)..

This is good???

Sorry my friend you may think I'm a troll for what I'm posting but if
what I said was not true why are some companies now making such a big
thing about the fact that they only use UK call centres.

As for the UK staff who are made unemployed, most of the callcentres
where deployed in areas of high unemployment anyway so you're saying
that it would be easy for them to find a job paying more than the
minimum wage if they can find one at all.

Sorry but you are seriousely mistaken.

"alexd" <look@my.sig> wrote in message news:2392633.KE29yepkpE@ale.cx...
You said "it means I'm paying less for the service $TELCO provide". In
that case, how come we still pay the same amount now that the help desk is
in India as when they had a far better service based in the UK???
--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)

Kraftee wrote:

That's not what I said. I said that I don't want to pay over the odds for
something I don't use.

No bubble bursting necessary - you've just paraphrased what I said! Quoth
me:
"so long as consumers opt for the cheapest service they can get, the
incentive will be there for companies to have their workforces in the most
cost effective locations."

ie, if you pay for the cheapest service you can find, you will get...the
cheapest service you can find.

<snip tales of woe>
Poor service is not good. If a company doesn't provide you with the service
that they're contracted to, don't do business with them. When dealing with
capitalists, you have to speak the language of capitalists - Money.

If companies had to use people on first line support who were knowledgeable
enough not to need scripts, you wouldn't be able to afford their service in
the first place.

Which is great, because you can choose a company that only uses UK call
centres, and your problem will be solved.

Nope. I never said it's easy for them to find a job [although if they were
skilled enough to have a job in the first place, there'll always be someone
who wants to employ them] - I said it's what they have to do. Would you
hire a person who thinks that it's your responsibility to find them a job?

alexd

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