My father has signed up with BT broadband and connects on a D-link DSL-
G624T wireless router which he was using on his old isp (talktalk) but
we find that on a lot of different sites we get the "Internet Explorer
cannot display the web page" screen, these site are up and running as
I can get them on my computer from my home, though I'm not on BT. I
can't workout what is causing this as his Internet Explorer 7 settings
have not been altered since the change. Could it be a problem with his
PC or something to do with BT?. Any advice or clues would be welcome.
Trevor Smith

Trevor wrote:
Try the BT supplied router. Does it still cause problems ?
Alternatively, try a different browser, eg. Firefox, and see if that fixes
things.

Those two should enable you to isolate whether its router or PC/IE settings.

Check for things like firewalls, antivirus packages, accidentally installing
a parental filter, etc.


I'd also go looking for any DNS entries, proxy servers, or any other debris
which may have been left from previous installations of access products.
Ideally the Windows network address (TC/ICP) settings control panel should
be "automatic" (ie. DHCP from router) for both address and DNS servers.



In my view, highly unlikely to be the BT service. There wasn't any site
blocking when I worked there.


- Nigel



--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

"Trevor" <trs55@hotmail.com> wrote in message
news:ca23d8d8-4d23-4a23-a744-13bf4ef11692@f52g2000hsa.googlegroups.com...
Either the pages are not available via BT, there is a fault, servers are
busy, he has a hosts list to filter sites, the DNS server could be down or
there is a problem with the router.
It all depends on whether he can connect to other sites or not.
If he could connect to sites via his old ISP and can't now, and hasn't
changed any settings, then it must be BT.

On 24 Dec, 21:41, "Ian" <ian.and...@nospam.net.uk> wrote:
If the DNS server was down the I would have though that he would not
get any sites. I am going to try my laptop and router on his
connection and try the sites again, if I can't get them then it's a
call to BT.
Thanks for your help.
Trevor Smith

Ian wrote:
Bzzzzzzzzz
If he hasn't made any changes he may not be able to use the DNS
servers from his last ISP so he would get problems. Best thing to do
is to double check the DNS servers in the router (IIRC you have to
reboot the G624T to make any changes permanent) & also possibly check
the TCPIP settings in the PC to see if they are pointing to the older
DNS servers. If they are there is no need to remove them just add the
BT DNS servers to the mix.

"Trevor" <trs55@hotmail.com> wrote in message
news:ca23d8d8-4d23-4a23-a744-13bf4ef11692@f52g2000hsa.googlegroups.com...
i had a DLink 504T in the past, with a similar prob. i fixed it by reducing
the MTU value from 1500 (the default), to something lower, ie. 1450.

you will find an option to change the MTU somewhere in your router settings.

On 25 Dec, 03:04, "Sid Fishes" <simes7...@nOsPaMgmail.com> wrote:
I think I have found the answer in http://tinyurl.com/27kaqs
Trevor Smith

"Trevor" <trs55@hotmail.com> wrote in message
news:dcd1018c-d693-487d-b2f6-f8f4838a6ac8@s48g2000hss.googlegroups.com...
I hope BT have sorted that, it was reported back in July 2002 :-)
Gio

On Tue, 25 Dec 2007 03:04:01 -0000, "Sid Fishes"
<simes7610@nOsPaMgmail.com> wrote:

It is the solution to quite a common problem with PPPoE connections
but I didn't think it was applicable with PPPoA (a la BT)

Having said that, my ISP (adsl24 entanet) instructs users to set a MTU
of 1478 so maybe there's something in it?

http://www.cisco.com/warp/public/794/router_mtu.html
This is worth reading.


Jim.

[Trevor], on Tue, 25 Dec 2007 00:58:37 -0800 (PST), said :-

Come on Slick, that is from 5.5 years ago.

Give examples of sites your father can't get.

"Sid Fishes" <simes7610@nOsPaMgmail.com> wrote in message
news:cq_bj.149977$jW3.97287@newsfet17.ams...
on ORANGE ISP.

Look at www.orangeproblems.co.uk

It will be in the forum
It may give you a clue
Johnny UK

On 24 Dec, 23:17, Trevor <tr...@hotmail.com> wrote:
Well I've solved the problem, I took my laptop and found I had the
same trouble on mine, so that ruled out both machines so it was either
the ADSL router or BT. I took the BT Voyager 220v modem the came with
the package and connected it via LAN and I worked perfectly, all the
sites we had tried and failed all worked. As he needs to work
wirelessly I connected the Voyager to my D-Link DI-524 Wireless Router
and tried again and to my dismay we were back to square one, after a
lot of head scratching I set the wireless router back to defaults,
tried again and it worked, till I put his WPA code password back in
then we were back to where we started. If I left the wireless
unsecured it would work but that is not a good idea so in desperation
I changed the code password and low and behold it worked. I do not
understand how changing a WPA could influence the modem opening some
pages and not others, I might ring D-Link after the hols to find out
unless any of you wise people have experienced this and know the
reason.
Trevor Smith