I've used Sky BB for about a year now and have been fairly happy with them
(albeit only at about 1.5Mbps). A couple of weeks ago I simply couldn't
sync at all and haven't been able to since. BT have been and said that the
exchange was fine, but the broadband just wasn't getting through to my
house. Sky have requested another BT engineer ("with a Hawk") but said if
he can't fix it then I simply can't have broadband any more and I'll have to
cancel my contract with them.

I suppose Sky aren't obliged to give me broadband if the problem's with BT's
line?

Does anyone know if I can request (make) BT fix the line to such a quality
that I can get broadband again?

Thanks for any help

Toby T

Toby T wrote:
Just keep working wih your ISP.

"The Natural Philosopher" <a@b.c> wrote in message
news:1213130510.31035.2@proxy00.news.clara.net...

He *has* been working with he's ISP $ky, but they said if BT can't fix the
line he would have to cancel the contract. What more can he do?

John.

John wrote:
There is no guarantee for DSL service or the coverage so the OP could be up
the creek.

If SKY is going to actually ask Openreach to check the line loss (hence the
Hawk) then they are pushing about as hard as they can. It could be
something as simple as changing the OP onto a better quality E side but then
again it could be an interfference problem which may clear up as quickly as
it began, but that won't even be looked at until the line loss is measured
(it's a long winded process for getting REINs problems investigated,
personally I think it's unneccesarily so).

It worked, the physical ine hasn't changed, it's possibly got
a dry joint, water in the street cable, noise level, there are
other possible causes.
Essentially fix it, BT have test sets that can tell you all
you need to know about the physical line, they
just don't use them, or possibly don't know how to
use them.
It's helpful if you have figures for attenuation, sync speed,
signal noise ratio, from your routers control panel
when it worked, but I presume you haven't?
If the phone is ok then you ought to sync, I'd suspect
an equipment fault, either at the exchange end, or your
router has died, so are you sure it is a line fault?
Unplug all the phone stuff as a test, does it sync?
Tried another filter? Could be a dry joint on its PCB.

[ato_zee@hotmail.com] said:
You sound like one of those call centre Johnnys who insist on reading a
script stating the bleeding obvious even when you are in fact calling
for the hundredth time to progress an already acknowledged fault.

Move to India, there is a career in waiting for you!

:-)

John wrote:
find,and BT can find it: they just have to be pressured by the ISP.

Which the IP's are all reluctant to do, since they get charged every
time some wosser reports a bad line, and it turns out his microfilter
has been chewed by the parrot etc etc.

[ato_zee@hotmail.com] said:
Yellow <yell@please.no.spam.com> wrote:
That sounds to me unnecessarily harsh. Ato_zee gave a number of good
suggestions, particularly given that we've not been told whether they've
already been checked. Sky are doing what they can. It's always worth
just checking everything else "just in case".

Chris

I guess the only respectful response to this is to tell the 'Yellow' to
sod off and fix it himself then.

"The Natural Philosopher" <a@b.c> wrote in message
news:1213181356.3123.1@proxy02.news.clara.net...
Not to mention, of course, the possibility that some Openreach engineer
might have "done something silly" in the local exchange which has
inadvertently knocked off the broadband connection.
This has happened at least twice to my son's broadband connection. He's wise
to the situation now, having spoken to various Openreach engineers in the
course of their fault-finding (which always seems to be put right quickly
after a visit to the local exchange). When it happens again, he can direct
his ISP to the possible cause, quoting similar drop-offs that have occurred
and the causes thereof.
One particularly long outage was caused by a faulty card in the exchange,
which the Openreach engineer had previously reported as needing to be
changed but was ruled as "too expensive to do right now" by his boss!
Amazing what you find out when you chat to your local Openreach engineers!

George

George Weston wrote:
A cup of tea & a couple of bourbons go a long way ;-)

Klunk [bill.gates@microsoft.com] said:
<shrug>

If you had ever had a broadband problem you would have seen the humour
in my reply - 20 phone calls in and someone *again* wants you to check
you have your username and password entered correctly even though the
problem is that your router is not even syncing and this has already
been established and probably fixed once before it failed again.

The post I replied to was of a similar ilk in that it assumed, even
though the fault has progressed to getting BT involved (and that is no
mean feat!) that the problem could actually just be with the router, I
mean - ROFL!

How can you not find that funny?

Toby T wrote:

Sounds like someone's not pulling their finger out properly.

Graham

Chris Davies wrote:

Me too. A lot of sensible suggestions were there.

Graham

Yellow wrote:

Yes well my neighbout had nearly 2 months of 'problems' with BOTH his voice and
broadband after he let Tiscali totally unbundled his line.

There was NO humour involved at all - in fact he was livid.

But then again, pay peanuts and you get (in this case Indian ) monkeys.

Graham

John wrote:

Clearly BT *can* fix it.

My bet is that Sky didn't pass on all the right info or put a cap on how much
work they'd pay for.

My guess would be a that a new 1st class ISP would have it working pronto.

Graham

The Natural Philosopher wrote:

Spot on.

Plusnet steadfastly refused to do exactly this after LLUing me to Tiscali.
Neither wanted to pay BT to investigate. As soon as I was with Idnet, the BT
(Openreach) man came out, found it and had it working in 10 mins.


Unforunately it also mean REAL faults don't get fixed.

Graham

Eeyore wrote:
Indeed. The default assumption of most majopr ISP's is that you are a
clueless twat whose sole knowledge of networking comes from watching BT
ads on te telly.

Largely for their custome base, this is a valid assumption.

However if you are more clueful, there are better ISP's.

On Wed, 11 Jun 2008 16:29:26 +0100, George Weston passed an empty day by
writing:

You don't want to know how often that happens. Some management mong
thought it would be a great idea to train 'external field staff' to do
lots of the exchange jumpering. If you have seen the average field
engineers work, you would know how fatal that move was. The result has
been to break the back of many frames making them virtually unworkable.

It's not *all* of them that put a fault on every time they provide a
jumper in the same building, just some of them. Openreach - Powered by
Edward Scissor Hands ;-)

"kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:y_adnXNVXP2Vks3VnZ2dnUVZ8tninZ2d@bt.com...
They sure do.
Chocolate-covered biccies work even better, I find.
:-)

George