I have been a customer of plus.net for 2.5 years and am now moving
house. They want to charge me 68 quid (or something very similar) for
the privilege of carrying on being their customer. Is there anything I
can do about this? Am I better off just switching ISP? I already have a
router of course which I assume I can use with another ISP?

My requirements are

a) <5GB download a month
b) 2 Mbit preferably
c) email
d) That's about it

Currently plus.net block p2p and I pay 19 quid a month I think.

Any help much appreciated.

Raphael

How about the following if you wish to stay with them: Cancel your account
with them. Once you have moved open a new account with them at your new
address as a new customer, probably with a more economical package!

"lesshaste" <rcliffor@jesus.ox.ac.uk> wrote in message
news:42fc8371$0$17489$ed2e19e4@ptn-nntp-reader04.plus.net...

lesshaste wrote:
Raphael,

The charge is £64.63. This is the wholesale cost (ie what BT charge us =
£50 +VAT) plus a £5 admin fee.

There is an alternative. You can choose to opt for a 'we pay, you stay'
type alternative. This incurs a one-off charge of £5.88. We then
reprovide your account at your new address. If you cancel within a year,
we would ask you to pay the full reprovide fee. Each year following
this, the fee is reduced by £11.75 until the 5th year whereby you are no
longer expected to pay anything in the event you cancel.

It works the same as our current activation offer available to new
customers. More details surrounding that can be found here:-

http://www.plus.net/residential/broa...reesetup.shtml

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

Plusnet Support Team wrote:
offer. It seems to me that I am better off simply switching to a competitor.

Kind regards,
Raphhael

"lesshaste" <rcliffor@jesus.ox.ac.uk> wrote in message

i wouldnt touch plusnet technologies, they try and screw as much cash out of
you as possible, although if people are happy with them fair enough--each to
their own i suppose.

On Fri, 12 Aug 2005 13:27:58 UTC, lesshaste <rcliffor@jesus.ox.ac.uk>
wrote:

So you expect PlusNet to fork out 58.75 to BT, to enable your new line?
Any other ISP will have to do this too - it is not an option. Of course,
it may look 'free' with another ISP, but the cost will be rolled in
somewhere.

On second thoughts, leave PlusNet. They're probably better off without
you.

--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]

On Fri, 12 Aug 2005 13:42:16 +0100, Plusnet Support Team
<support@plus.net_> wrote:



fee is no longer due? That's another supplier off my list of
possibles.

On Fri, 12 Aug 2005 12:09:37 +0100, lesshaste <rcliffor@jesus.ox.ac.uk> wrote:

It is not uncommon to have an activation fee, but you can choose the
"you stay, we pay" option where they pick up the cost, and each year
the amount you would repay them decreases by 20% (so it starts at 50
+VAT and goes down a tenner a year).

That's because you went for the 'Home Surf' account (at 18.99) rather
than the "Home ADSL" (now Premier) at 21.99. If you've been with them
for 30 months you were perhaps able to get their very deal for completely
free activation which applied for the Home Surf account (and at the time
BT Wholesale was doing a half price activation anyway, so if not free, I
suspect it was not the 58.75 or more others would have paid in 2002 and
earlier... Anyway, that account is the one with a block on peer-to-peer
but you could now use their Broadband Plus at 14.99 a month if you want,
which has no quota and works at up to 2000 kbps - ie whatever speed your
line (at your new property) will support.

Of course you could choose a different ISP, if you really wanted to...
<http://www.mywebpages.org/Broadband-2005.html> shows some options.
Peter M.


--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

On 12 Aug 2005 15:02, Don Carter <don@mrl.DROPTHIS.info> wrote:

Or charge the full fee up front. There's no getting away from it, the
fee has to be paid somehow. Looking at one ISP they had a setup fee or
a 12 month contract (where the monthly cost was 3 pounds more, so they
were charging 36 quid instead of the full 58.75). Plus.Net may get a
lot of criticism (I don't like them calling it free setup, as I see it
as a 'deferred cost' activation) but they do offer good service at a
low monthly price. Some want to pay that low price and then use their
connection for 150++ GB (and Plus.Net won't allow that as it is not a
reasonable way to use such cheap accounts). Anyway, they're growing
at a fair rate year on year, so they must be doing some things right :-)

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

lesshaste wrote:

Raphhael,

Switching to another provider means you will still need to consider the
activation fee. You cannot migrate because you are moving your service
to a new telephone line.

If you cancelled your account with us and signed up with another
provider then you woul deither have to pay for the line to be activated
or begin a new contract with a provider whom you are new to.

Very few providers will offer free activation without some form of
contractual obligation. If you are happy with Plusnet then I am a little
dismayed that you would consider moving.

Very few ISPs can absorb the cost of moving home. The bottom line is
that BT Wholesale charge the ISP £50+VAT. This is the same for every ISP
offering BT Wholesale broadband services. No ISPs can simply absorb this
cost.

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

Plusnet Support Team wrote:
Thank you for spending the time to reply. I am sorry that you are
dismayed. Please don't be

Raphael

"Plusnet Support Team" <support@plus.net_> wrote in - The smarter way to
Internet! -----

funny how ntl have never charged me for moving twice then isnt it bob
pullen,answer that one

On 12 Aug 2005 14:35 GMT, "CCTV" <security@cctv.netuk> wrote:

I have to assume you are using NTL cable. If you mean an ADSL service
that is supplied by BT Wholesale then the ISP might cover the activation
fee, if their charges have sufficient profit for them to cover the people
who move. If those numbers/costs increase, expect the ISP to decide not
to absorb it but charge it back to the customer. Zen is one of the few
ISPs which can cover the cost of an existing customer moving home, but
may have a limit on the number of such charges being covered (if a
person rents a house fo 4 months and then moves and does so again and
again, I don't know that Zen would coer the activation charge after the
first 2 or 3 times... maybe their charges allow them to cover that, I'd
somehow doubt it though :-)

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

Plusnet Support Team <support@plus.net_> wrote:

: Very few providers will offer free activation without some form of
: contractual obligation. If you are happy with Plusnet then I am a little
: dismayed that you would consider moving.

However very *MANY* (in fact almost all other!) ISPs absorb/writeoff the
activation fee over just 12 months.... *they* seem confident that people will
stay longer and do not (like PlusNet) use it to try to lock people in
for 5 years!

CCTV wrote:
Last I heard NTL weren't offering a BT Wholesale ADSL Service. Despite
this, if they are charged to move the service then I'm sure they still
account for the cost somewhere.

Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

On Fri, 12 Aug 2005 15:05:17 UTC, Brian McIlwrath
<bkm@bkmpc.bnsc.rl.ac.uk> wrote:

They don't absorb it - the customer always pays. Perhaps in money,
perhaps in reduced CS, perhaps in reliability, perhaps in speed,
backhaul, etc. It has to be paid somehow.
--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]

Bob Eager wrote:
Either

a) They sacrifice margin for volume and/or
b) They anticipate making more money this way by signing up people who
will be highly profitable in the future but less profitable in the first
year

This is standard business and can be seen in the mobile phone market too.

Raphael

On 12 Aug 2005 16:12, Plusnet Support Team wrote:

I believe they do offer it (*), in areas where they have no cable connection
using DataStream (and since they manage Tesco.Net's service that allows them
to support those customers too).

(*) http://secure.ntlfreedom.com/broadband_512k.aspx
It's showing "ntl: in association with Virgin.net" as there's no cable here.

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

"CCTV" <security@cctv.netuk> wrote in news:3F1Le.3279$2C5.991@newsfe1-
win.ntli.net:

What, by not inflating the monthly fees to hide the wholesale costs and
then pretending that they are letting you get away with said costs
completely free?
The "we pay, you stay" thing is a good idea, though I do feel that the
period it applies for is somewhat extended further than it needs to be.

--
Colin
*Drop DEAD from the email address to reply*

In article <42fc8371$0$17489$ed2e19e4@ptn-nntp-reader04.plus.net>,
lesshaste <rcliffor@jesus.ox.ac.uk> writes
Is that true?

What else do they block?