Tech Support > Computers & Technology > Internet & Broadband > +Net Unfair
+Net Unfair
Posted by Dr Teeth on November 27th, 2004


Above from +Net employee on ADSL guide forum.

Ah ha! I said that this would be a problem if percentages were being
used and not proper figures. Your statement means that some got
penalised because others reduced their figures too.

This is PATENTLY UNFAIR!!! How the heck do you expect your customers
to know where they lie if they don't have access to the full customer
base data and O level maths???
--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Posted by higgy on November 27th, 2004


Dr Teeth wrote:

It also, ironically, confirms that the naughty pipe will contain people
downloading *less* than some of those outside it (assuming those who
claim to have been on target for less than 100GB/month usage, but will
still be moved, are telling the truth).

I was moving towards accepting PlusNets arguments (particularly in
relation to not setting a specific cap), but now it seems they really
weren't being straight with people. It looks very much like a certain
percentage of people were always going to be moved, regardless of the
efforts they made to change - possibly to sustain the very experiment
itself, as I assume it wouldn't have been worthwhile to make separate
arrangements for just a dozen or so people.


higgy.

Posted by Cheddar on November 27th, 2004


Bingo!

I know around 10 people who are due to be moved and every single one of them
reduced their usage to WELL below the 100GB you seem to be quoting. If they
had carried on for a full month their figures would have been around 25-40GB
a month.

This apparently wasnt enough for Plusnet. I think what has happened is that
all the people who got the initial email have made a effort to reduce their
usage. Plusnet have seen this and simply decided to use their previous
figures when deciding who should be moved. Like you said, would it be worth
them doing this for a handful of users?

There's one guy on the ADSLGuide site that said he was in Hospital and didnt
use his connection yet still got moved over!



Posted by studmeister on November 27th, 2004


Cheddar wrote:
between getting the email and yesterday, i downloaded a total of about 28GB.
the week before i was near 49GB, yet i'm still being moved.

i get the distinct impression i was going to be moved, regardless of my new
downloading habit.

looks like they have won as i have asked for a MAC number and plan on
looking for an ISP which isn't underhanded.



Posted by Cheddar on November 27th, 2004



I'm going to stick it out for a few weeks. If my connection isn't crippled
then I will stay till the new year (And then move to Pipex), if not then
i'll find another ISP straight away.



Posted by Stewart Norriss on November 28th, 2004



Hi There

I did answer this and simply this was a response to some one who had asked
me a question about their useage. Some customers had vast useage and while
they may reduce this still leaves them using a huge amount of data transfer
which is unsustainable.
--
With Regards,

Stewart,
--
| Stewart Norriss Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
"higgy" <higgyslacker@hotmail.com> wrote in message
news:41a8a8ca$0$44156$ed2619ec@ptn-nntp-reader03.plus.net...


Posted by Stewart Norriss on November 28th, 2004


Hi There

We were being straight I assure you and this was taken from amuch longer
posting that I made. Those that have reduced thier useage to a sustainable
level and have actually altered their useage pattern would not be moved.
Secondly we are happy to look into this for people and come and answer
questions which is why I am the rest of the team are here to help. The goal
was never to move people anyway as I am sure that you can understand from
our point of view it would have saved us much time if we had not had to do
this at all.

--
With Regards,

Stewart,
--
| Stewart Norriss Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
"higgy" <higgyslacker@hotmail.com> wrote in message
news:41a8a8ca$0$44156$ed2619ec@ptn-nntp-reader03.plus.net...


Posted by Stewart Norriss on November 28th, 2004



Hi There

If indeed there is someone that has been in hospiltal and the connection has
not been used I must have missed it and I apologise, if you post the thread
I will have a look and see what has happened here.

--
With Regards,

Stewart,
--
| Stewart Norriss Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
"Cheddar" <whatnoemail@me.net> wrote in message
news:41a8b093$0$33637$ed2619ec@ptn-nntp-reader02.plus.net...


Posted by Dr Teeth on November 28th, 2004


On Sun, 28 Nov 2004 15:34:53 -0000, "Stewart Norriss"
<snorriss@plus.net> wrote:

Unless you give them a chance, how do you know that any reduction in
bandwidth usage is sustainable or not? This is not s defensible
position from what you have said.

The presence of you all is much appreciated.

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Posted by Gunther on November 29th, 2004


On Sat, 27 Nov 2004 16:51:27 -0000, "Cheddar" <whatnoemail@me.net>
wrote:




Posted by Tx2 on November 29th, 2004


In article <0i5nq010bf13fic3bi3rvcrujh5ehi0h13@4ax.com>,
nospam@please.com, a.k.a Gunther says...



Nope, just demonstrates what a bunch of fuckwit bandwagon jumpers a
certain group of people are when it comes to slagging off Plusnet.

Fuck off to AOL where you will be more than welcome. Tossers.

Posted by Mark McIntyre on November 29th, 2004


On Mon, 29 Nov 2004 21:36:50 +0000, Gunther <nospam@please.com> wrote:

Who, the guy in hospital, mister cheese or some other unnamed whinger?
Be specific.



Posted by Dr Teeth on November 29th, 2004


On Mon, 29 Nov 2004 21:36:50 +0000, Gunther <nospam@please.com> wrote:

Some people are to be moved off tomorrow. What a cock-up!
--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Posted by Dr Teeth on November 29th, 2004


On Mon, 29 Nov 2004 21:46:59 -0000, Tx2
<tx2newscollection@hotmail.com> wrote:

And how eloquent some retards like yourself can be.

<kerplunk>
--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Posted by Dave on November 30th, 2004



"Tx2" <tx2newscollection@hotmail.com> wrote in message
news:MPG.1c15a93181994606989d92@news.individual.ne t...
Stamp those 5 year feet Tx2 LOL
*tug string here* LOL




Posted by Dave on November 30th, 2004



"Dr Teeth" <no_email_here_please@tardis.com> wrote in message
news:7mbnq0lfvs0v4e3q6iemg5lilopdd772qg@4ax.com...
The PN mafia have realised they were wrong all along and now have to go a
stage lower to the insult level, i do sincerly hope that all Tx2s BS about
PN terms be fair and good was meant because from that last little outrage
of his, he could actually lose his connection all together if someone
complained.
*cue the bit where even though he is using the newsberlin service i have to
explain to the PN thicko users why he could lose his connection, HINT for
them first, read the PN terms*



Posted by Dave on November 30th, 2004



<none@none.net> wrote in message
news:kl5no1dnqtp472u16sv19t103qsu4pifhv@4ax.com...
Well said




Posted by Dave on November 30th, 2004



<none@none.net> wrote in message
news:gu5no11tr3ukeeke1r9oftp8thqlpt6cq3@4ax.com...
Its called PN mafia disease, if at first the illogical argueing fails, move
to the insult stage, Tx2 starts it, the mafia sheep follow, Very funny LOL
BAAHHHHH!





Posted by Dave on November 30th, 2004



"Dr Teeth" <no_email_here_please@tardis.com> wrote in message
news:libnq0dm3vn8ne1tkmnoqifeu02p0rnd1o@4ax.com...
I will believe that IF I see it. I would also expect compensation for any
mistake they admit to making.




Posted by Nigel Horne on November 30th, 2004


On Sat, 27 Nov 2004 17:30:02 +0000, Cheddar wrote:

Be aware that for some time Pipex have been listed at Spamhaus so if
you move to Pipex you may find that emails won't reach servers that use
Spamhaus' black list.

See http://www.spamhaus.org/sbl/sbl.lasso?query=SBL16513

-Nigel