Tech Support > Computers & Technology > Internet & Broadband > New ISP but no ADSL service....yet.
New ISP but no ADSL service....yet.
Posted by Spectreman on December 6th, 2003


Hello

Jumped ship from Homechoice and have just started with Bulldog.


I received my Netgear DM602 router/modem and had some difficulty
setting it up.

Very helpful support ran me through settings and the conclusion was it
was a line/BT problem. Another tech ran through a few tests and
concluded that my connection was all upstream and nothing downstream
and said he would log the fault with BT, this was yesterday 5.30pm

Anyone else had a similar fault/problem? Just wondering when I wil be
able to ditch this dial up!
:-)

Cheers

Posted by Sunil Sood on December 6th, 2003


"Spectreman" <spectreman@graffiti.net> wrote in message
news:f89498a9.0312061017.167b6b83@posting.google.c om...
You're in Putney no?

Other people on your exchange dont seem to have this problem so its unique
to you..

BT probably won't fix it until monday if a physical visit is required but
their faults team work 24/7 so they may be able to remotely fix it sooner
than that.

I would just try with your ADSL router from time to time.. and see if it
works.

Regards
Sunil



Posted by Tim on December 6th, 2003


I had a line problem when switching from dial-up to ADSL. Reported the
fault to Freeserve on the Saturday and it was fixed remotely by BT
first thing Tuesday.

In message <bqt7in$25p67e$1@ID-20959.news.uni-berlin.de>, Sunil Sood
<news@soods.freeserve.co.uk> writes
--
Tim Westcott

Posted by Martin² on December 7th, 2003


If my experience is anything to go by it's the Netgear DM602, mine was cr*p,
wasted a week before I returned it. Regards, Martin


Posted by Spectreman on December 7th, 2003


"Martin²" <memartin@lineCUTone.net> wrote in message news:<aNvAb.18013$lm1.149321@wards.force9.net>...

Well, I updated the firmware on the DM602 so I don't think it's the
problem. It seems to be living up to it's side of things. I'm no
expert 'tho :-)

Posted by Spectreman on December 7th, 2003


"Sunil Sood" <news@soods.freeserve.co.uk> wrote in message news:<bqt7in$25p67e$1@ID-20959.news.uni-berlin.de>...

Thank you Sunil. At least it looks like something that won't take too
long? I hope :-)

Here are some grabs of the status of the DM602 for anyone that can
interpret them. I am sure all other settings are correct, as in user
name and pass and having the Netgear set to 'router' and not
'modem'.

http://homepage.mac.com/mike_mg/Modem1.tiff

http://homepage.mac.com/mike_mg/Modem2.tiff

I am using an iMac DV 400 and OS X Panther.

Cheers


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