- New rules on MAC codes from tomorrow.
- Posted by Peter Crosland on February 13th, 2007
From 14th February 2007 new mandatory rules apply regarding the isse of MAC
codes. Full details on the OFCOM website but a summary below.
Broadband Service Providers must supply a MAC on request within 5 working
days
Providers must accept a MAC where a customer provides a valid one. This does
not prevent a provider from refusing to supply a service to a customer for
other business reasons (e.g. credit worthiness, etc.)
The provider is not allowed to charge for issuing a Migration Authorisation
Code
Compulsory issuing of a MAC only applies to connections for consumers or
small businesses (with less than 10 employees)
The provider cannot withhold a MAC for the purposes of debt collection, or
for contractual reasons
Where a customer requests a MAC inside their minimum contract period the
customer will still be liable for any contractual obligations (e.g. charges
for any minimum contract periods, etc.)
If a MAC cannot be issued, the provider will explain why
Providers should offer the customer reasonable assistance in migrating
from/to another provider
Wholesale providers must issue a MAC to their resellers (not end users) and
cannot withhold it even if there are contractual disputes
The provider must not disconnect a customers service if a MAC is requested
The retail broadband provider must provide two different ways to obtain a
MAC (e.g. by phone, by post, by website form)
When a MAC is issued the provider will also provide its expiry date
A provider must re-issue a MAC on subsequent requests if the previous MAC
has expired
Peter Crosland
- Posted by Motion on February 13th, 2007
"Peter Crosland" <g6jns@yahoo.co.uk> wrote in message
news:45d1881f$0$8710$ed2619ec@ptn-nntp-reader02.plus.net...
This has already been posted... Tue, 13 Feb 2007 09:42
- Posted by Horse.trader on February 13th, 2007
"Motion" <throwawayaccount0001@gmail.com> wrote in message
news:eqs2dn$c4i$1@aioe.org...
Brian (Huddersfield)
- Posted by Roger M on February 13th, 2007
"Motion" <throwawayaccount0001@gmail.com> wrote in message
news:eqs2dn$c4i$1@aioe.org...
Roger
- Posted by Peter Crosland on February 13th, 2007
That was why I posted it and the fact that it was topical, plus I had seen
some posts recently that suggested it was not widely known. Still you can't
please everybody!
Peter Crosland
- Posted by Jonathan Pearson on February 13th, 2007
Peter Crosland wrote:
Plus your post is in plain clear English and it doesn't have non working
links or obscure title
Many thanks
Jon
- Posted by amstereofan@gmail.com on February 14th, 2007
All sounds good on paper, in practice if you a re a v21 'customer'
it's pants. They state15 days to get a mac code which souds illigal to
me. I've just spent and wasted a whole hour trying to get though to
try and get one, I gave up that's £6 gone nowhere
- Posted by Dave Fawthrop on February 14th, 2007
On 14 Feb 2007 09:18:37 -0800, "amstereofan@gmail.com"
<amstereofan@gmail.com> wrote:
|!All sounds good on paper, in practice if you a re a v21 'customer'
|!it's pants. They state15 days to get a mac code which souds illigal to
|!me. I've just spent and wasted a whole hour trying to get though to
|!try and get one, I gave up that's ?6 gone nowhere
Ring just as they open in a morning, before the rush.
--
Dave Fawthrop <dave hyphenologist co uk>
20,000 free e-books at Project Gutenberg! http://www.gutenberg.org
For Yorkshire Dialect go to www.hyphenologist.co.uk/songs/
http://www.gutenberg.org/author/John_Hartley
http://www.gutenberg.org/author/F_W_Moorman
- Posted by amstereofan@gmail.com on February 14th, 2007
On 14 Feb, 17:25, Dave Fawthrop <inva...@hyphenologist.co.uk.invalid>
wrote:
No if you knew about v21 anytime of the day would'nt make any
difference with them, guess I will try the post alternative
- Posted by Eeyore on February 15th, 2007
"amstereofan@gmail.com" wrote:
I think the new OFCOM rules say that a MAC must be offered by at least 2 methods
like phone, email or snail mail.
Try sending them a letter. Or a fax even !
Graham
- Posted by amstereofan@gmail.com on February 17th, 2007
On 15 Feb, 08:33, Eeyore <rabbitsfriendsandrelati...@hotmail.com>
wrote:
Yes there's a cancellation form I can fill in and post (fax also I
guess) but they state it will take up to 15 working days for a mac
code, this is illigal for a start, have complained to ofcom about
this, but they can't seem to tell me when this will be sorted...
- Posted by amstereofan@gmail.com on February 17th, 2007
On 17 Feb, 02:30, "amstereo...@gmail.com" <amstereo...@gmail.com>
wrote:
sorry I'm losing it I am repeating myself, repeating myself !
- Posted by Stan The Man on February 17th, 2007
In article <1171679457.521734.23470@l53g2000cwa.googlegroups. com>,
<"amstereofan@gmail.com"> wrote:
There are reports at thinkbroadband.com of several other ISPs who seem
to be blatantly ignoring the new regulations. They are only making it
more likely that Ofcom will rush through their new independent MAC
issuing authority (which the majority of the industry seems not to
want).
Stan
- Posted by Tim Clark on February 19th, 2007
In article <1171679457.521734.23470@l53g2000cwa.googlegroups. com>,
"amstereofan@gmail.com" <amstereofan@gmail.com> writes:
Complaining to a regulator is not the most effective way when a supplier
is in blatant breach of their contract with you, including the
regulations which apply to how they provide the service. Instead I would
simply write to the supplier by recorded delivery, remind them of their
obligation to provide the MAC within 5 working days, and inform them you
will take legal action to recover your losses if they do not do so.
That would probably do the trick. If it doesn't, you need to decide how
far you want to take it. Getting a new phone line put in, billing the
recalcitrant supplier for the costs, then if they don't cough up, suing
them via the Court Services' online procedure for small claims - ought
to yield the right result. Being polite whilst not being deflected from
your goal is the key.
--
Tim Clark
