- NTL Telling Porkies to new customers.
- Posted by Gareth :-\\\) voom on February 5th, 2005
My uncle recently found out that NTL was to up it's 300k broadband to 1mb
for no extra charge in April so he enquired about the service.
I told him that I had heard a £25 upgrade fee would be payable + a 5gb cap
per month on the new 1mb tariff. He came back to me and said that NTL
advised him there would be no charge to upgrade and it was and unlimited
service from April.
On hearing this I called NTL to confirm and sure enough I was told the same
thing! Yet in a recent statement released by NTL they clearly state that
there will be a 5gb limit and a £25 upgrade fee for existing customers.
Are they telling porkies just to get new business?? or are the people
working there clueless?
- Posted by kraftee on February 5th, 2005
"Gareth :-\) voom" <iam@wanapoo.co.uk> wrote in message
news:110ahrbkf8av83a@corp.supernews.com...
Yes.....
- Posted by Robert Taylor on February 6th, 2005
On Sat, 5 Feb 2005 22:23:38 -0000, "Gareth :-\\\) voom"
<iam@wanapoo.co.uk> wrote:
The latter.... 
Cheers,
Rob.
- Posted by Meggahurtz on February 6th, 2005
"Gareth :-\) voom" <iam@wanapoo.co.uk> wrote in message
news:110ahrbkf8av83a@corp.supernews.com...
I also got told that the 750k will be going to 2mb with no charge so I
signed up with them a couple of weeks ago.
If they try charging me the £25 they can stick their 12 month contract where
the sun doesn`t shine as they`ve mis-sold me a product!!
- Posted by Odie Ferrous on February 6th, 2005
"Gareth :-\\) voom" wrote:
They've been in trouble a few times with the Advertising Standards
people about "misleading" practices.
I'm currently in dispute with them; a so-called "free" period of two
months with television and broadband saw a first month invoice of £54
and a second month invoice of £92 (cumulative.)
'Phoning them does nothing - their customer services / accounts
department people seem to know the words, "pro-rata charges" and nothing
else.
I would personally avoid them like the plague - their business practices
are shady, to say the least.
I'm hoping they pursue this to litigation but they've gone quiet for a
few months and I am not paying diddly squat.
OD
- Posted by dylan30 on February 6th, 2005
I was told no charge but that rubbish. After 5 years with NTL and very bad
customer service and billing I have told them to stick it.
No more NTl Phone , TV Or broaband but no more stress
avoid NTL you never get the same answer and billing has a mind of its own
dylan30
- Posted by Paul Cummins on February 6th, 2005
In article <420577E5.EE2D8142@hotmail.com>, odie_ferrous@hotmail.com (Odie
Ferrous) wrote:
They won't chase you - but several different debt colectors will try then
give up.
--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981
- Posted by Java Jive on February 6th, 2005
"Odie Ferrous" <odie_ferrous@hotmail.com> wrote in message
news:420577E5.EE2D8142@hotmail.com...
Easily the worst company I have ever dealt with on a personal or business
basis.
They sent a so-called 'debt' of mine for £6-something-or-other to a debt
collector, which gives you some idea of how irrational they are. I simply
referred the debt collectors back to NTL, so I presume that in effect it's
already cost them more to fail to collect it than the debt is worth to them.
- Posted by kraftee on February 6th, 2005
"Odie Ferrous" <odie_ferrous@hotmail.com> wrote in message
news:420577E5.EE2D8142@hotmail.com...
Keep an eye on your credit rating as they have been known to flag people as
bad risks for little or no reason at all (such as your case)
- Posted by Newshound on February 6th, 2005
Me too (and I never expected to experience anything worse than BT).
Am currently corresponding with Otelo.....
- Posted by Tim Clark on February 8th, 2005
In article <fcpa01l3onmh9ee6h7ar4k7t6fdsf4da68@4ax.com>,
Robert Taylor <robert.taylor@studio-51.net> writes:
If you rang NTL and actually got to speak to someone, a more likely
explanation is that you dialled the wrong number.
