Virgin Media have just taken over my broadband Internet service from
NTL, and
it's not working very well.

Firstly it takes several attempts to launch Internet Explorer and
Outlook Express, someti
sometimes my PC has to be rebooted, and Interent access is generally
sluggish.

(Something has also happened to Google which is causing this text to
be mangled
I have to press the return key at the end of each line or else text
does not appear,
in fact the right hand part of the screen is obscured).

Also I can't reliably access my e-mail, I received an e-mail in
Outlook with a link
to the Virgin Media homepage, which I am supposed to use to access my
e-mail f
from now on, this asks me to sign in then links to another page, which
asks me to
sign in again, then goes back to the previous one.

Anybody know how to get it working, or will I have to change to BT ( I
also get
telephone service from NTL, and I've been having problems there too,
such as no
entry in the BT directory or even Directory Enquiries, they don't have
my number.
No 1571 service either.)

NTL/Virgin's faults line is busy, I've tried phoning them.

On 8 Feb 2007 13:40:49 -0800, in uk.telecom.broadband ,
"alexander.keys1" <alexander.keys1@ntlworld.com> wrote:

actually they haven't - ntl have renamed themselves Virgin Media...

All this sounds far more like a problem with your PC, your ISP can't
affect how your browser displays data.

:-)

--
Mark McIntyre

"Mark McIntyre" <markmcintyre@spamcop.net> wrote in message
news:vs6ns25soesamdb7dam4dnoiceiuo4pmd8@4ax.com...
AIUI; there is _not_ a 'BT directory anymore.
Ofcom are the publishers of a book that (is supposed to) contains all the
phone numbers that are not ex-directory. This book is called 'The Phone
Book' and is distributed to each subscriber once per year. This task is
'huge' requiring databases, printing, distribution capability, etc, etc.; so
OFcom puts the job out to tender . The Ofcom contract -to produce the 'Phone
Book' has been won by a telco trading under the name _BT_ . it may look like
a BT directory, it may feel like a BT directory ... but it's no longer the
BT directory ... it's 'The Phone Book".

--

Brian

alexander.keys1 wrote:
As per the other reply, this is a problem local to your PC and not your
ISP...have you done a virus scan with up to date definitions?, likewise a
spyware scan, again with up to date definitions?

on the virgin page, you are supposed to use the drop down list for whichever
ISP you use, they are Virgin, NTL, Blueyonder, when you click these, you go
to a login page

Please don't go to BT, they are a bunch of wankers of the highest order

In article <Z7Nyh.1294$Fg4.1038@newsfe5-win.ntli.net>, Brian Sharrock
of b.sharrock@ntlworld.com, felt we'd be interested in the following...



Wow, I didn't know that. I bet you're great at parties....

:-)


--
My reply address is invalid.
Please post replies to the group.

Thus spaketh Brian Sharrock:

Yeah, and for years have been listing cable line phone numbers for those
who didn't request not to.

On 8 Feb 2007 13:40:49 -0800, "alexander.keys1"
<alexander.keys1@ntlworld.com> wrote:

snip

It's working fine here, no problems whatsoever.
--
Regards

Mike

On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
<b.sharrock@ntlworld.com> wrote:


True. I get that here.

However, I too have an NTL phone, and my number is not, and never has
been listed in it.


--
Regards

Mike

On Thu, 08 Feb 2007 22:04:41 GMT, "Brian Sharrock"
<b.sharrock@ntlworld.com> wrote:

Were that so, it's unlikely that BT would be allowed to have their
corporate logo on the front, or be "copyright British
Telecommunications"...

--
Frank Erskine

"Phil L" <neverchecked@hotmail.com> wrote in
news:BhNyh.8283$9S5.1750@text.news.blueyonder.co.u k:

<snip>

<snip>

I have been with BT for telephone AND as my ISP for the last six years.
I have had precisely 2 (TWO) days without service in that 6 years !!!

Not bad for a "bunch of wankers" !!!

Please operate brain before putting fingers to keyboard.

Terry W

"Frank Erskine" <frank.erskine@btinternet.com> wrote in message
news:he9ns2du4i30m7q1g7mnijfo9d93rb3e78@4ax.com...
Ah! You've read the entire contract have you, Frank?
The copyright declaration prevent outfits such as Tnompson photo-copying the
pages and.or OCR the data.

--

Brian

Two days down in six years is bad, very bad.


"Terry W." <tangoDOTwhiskey@hotmailDOTco.uk> wrote in message
news:Xns98D1F3BFA20CAtango.whiskey@140.99.99.130.. .
| "Phil L" <neverchecked@hotmail.com> wrote in
| news:BhNyh.8283$9S5.1750@text.news.blueyonder.co.u k:
|
| <snip>
|
| > Please don't go to BT, they are a bunch of wankers of the highest
| > order
|
| <snip>
|
| I have been with BT for telephone AND as my ISP for the last six years.
| I have had precisely 2 (TWO) days without service in that 6 years !!!
|
| Not bad for a "bunch of wankers" !!!
|
| Please operate brain before putting fingers to keyboard.
|
| Terry W
|
|
|

On Thu, 08 Feb 2007 23:57:43 GMT, "Terry W."
<tangoDOTwhiskey@hotmailDOTco.uk> wrote:

It all depends on what you expect of a service that is supposed to be
uninterrupted. In my case for instance, electricity, gas, broadcast
radio and television and my normal landline phone service have been
unavailable for precisely zero days in fourteen years, and on the
handful of occasions when the water has had to be turned off there was
plenty of warning. The internet is still evolving, but as more people
use it for more things I think we will come to expect the same level
of reliability. It's the 21st century. We should be able to do it.

Rod.

Fred wrote:
What are the symptoms? Proxy servers can make a big difference if you
don't have total loss of service.

alexander.keys1 wrote:

check for Viruses & spyware

Your Pop3 mailbox is still operational (& there is no known intention to
close it at present) the web access is only to allow access when you are
not at your own PC. carry on using Outlook/Express, Thunderbird or
whatever email client you were previously using

companies out there many would consider this a blessing)

I called yesterday to enquire about upgrading to the V+ box & was
shocked to be answered in less than 5 minutes (without having to put up
with that obnoxious Geordie either). & was then transferred directly to
the correct department when previously I would have been told to dial an
0845 number & pay for the privilege.

Have you also noticed that Cust services & Faults are now manned 24/7

I do not believe that all f NTHells failings can be cured overnight but
I cannot see Richard allowing any company using his trade name to
continue to be as poor as NTHell

In article <MPG.2035b1c91aad8533989686@News.Individual.NET> ,
this.is.an.inv@lid.address.u.know.com says...

I get the directory once a year and look at it less often. It's free to search
on BT.com (and presumably other sites) for numbers if I need them, so anyone
who rings expensive directory enquiries numbers need their head read.
--

Dom Robinson Gamertag: DVDfever email: dom at dvdfever dot co dot uk
/* http://DVDfever.co.uk (editor)
/* 1131 DVDs, 345 games, 306 CDs, 110 cinema films, 42 concerts, videos & news
/* heartstopper, tekken psp, 5ive girls, basic instinct 2, dead or alive 4

New music charts - http://dvdfever.co.uk/music.shtml
DVDfever Youtube Channel - http://youtube.com/user/DVDfever

Dom Robinson wrote:
No they just do it on their company line

On Thu, 8 Feb 2007 23:16:20 UTC, J Clavox <clavox@btinternet.com> wrote:


--
Bob Eager
begin 123 a new life...take up Extreme Ironing!

On Fri, 9 Feb 2007 00:41:18 UTC, J Clavox <clavox@btinternet.com> wrote:


--
Bob Eager
begin 123 a new life...take up Extreme Ironing!

On Thu, 08 Feb 2007 23:18:53 +0000, J Clavox <clavox@btinternet.com>
wrote:

Hi Ron,

Hope you're well and enjoying your weekend.

Regards,



Alex

--
Alex Brown
Senior Product Manager
Product Management, Virgin Media