Copied from ADSL Guide.

BT has entered the IT support market by launching a service called "BT Home
IT Visit" targeted at home users. BT Broadband customers can arrange for an
engineer to visit their home and install a broadband service from £50 and
anyone with a BT line can use the Home IT Visit service for IT-related
problems for a fee of £75 for the first hour, and £25 per 30 minute
increment thereafter.

The company has been running trials for three months and now has a team of
up to 2,000 trained engineers who are providing this service. The service is
ideal for households wanting some help in setting up a wireless network,
moving data to a new computer, connecting new printers, etc. Engineers can
also carry out a 'health check' on your PC.

Peter Crosland

Peter Crosland wrote:
That'll be BT Global, not us grunts out in the cold, up poles & down
holes, doing the real work.

In other words you'd pay for your visit & they'll turn around & say
you ADSL is borked & walk out (can't get their pretty hands dirty can
they). Knew they had something up their sleeve, may go for it if it's
advertised but I'm afraid my face doesn't fit the corporate image (i.e
I haven't got a brown tongue or nose) so I doubt if I'll get the
post....

On Tue, 26 Sep 2006 17:54:49 +0100, "Peter Crosland"
<g6jns@yahoo.co.uk> wrote:

nothing about this in the in-house job news and I've been looking to
get out of my crap service management job for ages

jim

All the more reason why anyone new to the pc/internet world shoud try and
do their best to do a bit of self-teaching. To think you could be paying
around £75-£100 to have someone come to your house, set up a new printer
and give your pc a 'health check' seems extortionate. I also think the
health check translates as running a few basic scan/diagnostic tools on
your pc - which you can easily do by yourself. I think BT are being plain
greedy.

mafustokes wrote:
Make that BT Global & you may be very right

jim wrote:
They could be using all the slack which exists in BT Global, I do know
at least one memeber of that team who has been roundly bollocked for
trying to do more than 2 Cisco installs/commisioning in a day, whilst
when we were doing them it was at least 3 if not 4.

But keep an eye on the internal job news as I have heard whispers that
they are looking for extra 'engineers' but could you afford the
paycut?

Which centre do you work at, it wouldn't be Leicester or Coventry
would it, if so I'd better run & hide ;-)

"kráftéé" wrote

Ah, now I know why we had such a big influx of people from a certain country
after the last E.U. expansion.

Sean

On Tue, 26 Sep 2006 19:55:50 +0100, "kráftéé"
<kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote:

No, you're quite safe - it's Newcastle - and I'd be prepared to go
back outside if I kept my C3 / TO grade .......................

jim

jim wrote:
Unofficial news......Contractors are pulling in the 'slack' full stop.

Official news....Contractors are taking up the slack for the short
term but jobs may be advertised (not much difference but I can tell
you there are a lot of very unhappy people at the present moment)...

"kráftéé" <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote
in message news:451adfad$0$24478$ed2e19e4@ptn-nntp-reader04.plus.net...

| Unofficial news......Contractors are pulling in the 'slack' full stop.
|
| Official news....Contractors are taking up the slack for the short
| term but jobs may be advertised (not much difference but I can tell
| you there are a lot of very unhappy people at the present moment)...
|

That means the posts will be filled by woman, ethnics and others judged suitable
on their appearance, religious grounds or gender.

Pier Danone wrote:
& the appropiate brown appendage of course..... ;-(

On Thu, 28 Sep 2006 15:39:10 +0100, "Pier Danone" <Pier Danone@bt.com>
wrote:

1) The "Wimmins Network" or
2) Kaleidoscope or
3).............er no, you are right - we've got no chance

jim

On Wed, 27 Sep 2006 21:31:43 +0100, "kráftéé"
<kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote:

building services (posh title "facilities management") for 4 years but
my job was farmed out to Monterey - decided to redeploy to another
(random) job rather than jump ship - still not sure if it was the
right thing to do

jim

Jack O'Byte wrote:
That's the problem isn't it.

At the present moment the dependable future is today as , quite
literally, anything can & will happen in the next 24 hours. Then they
wonder why the guys won't do the extra half an hour at night (unpaid
of course) & other freebies (to the company, or is it companies).

"mafustokes" <dont@bother.com> wrote in message
news:Xns984AC962F1EBEMTS@194.117.143.37...
You think?

When I was unemployed a couple of years ago I thought about charging for
similar 'health checks' as a way of supplementing my income (since I was
spending a lot of time doing free ones for friends!). But then I did some
sums. Sorting out a PC can easily take a whole day by the time you've
installed all the latest critical patches and rebooted the PC several times,
even if it's not already riddled with viruses. Ideally you would defrag the
disc and make a backup. Alternatively you could give them a loan PC and take
theirs away to fix but then you've got two trips and you still have to copy
all their data. I couldn't see any way to do it for less than the cost of a
new PC.

Also, the "self-teaching" option would only exist for perhaps 10% of the
population at most, in my experience. The other 90% who lack the ability or
confidence have a real problem - I have no idea how they cope.

--
Phil McKerracher
www.mckerracher.org

Phil McKerracher wrote:
They ask their geek friends around for tea & by the way, can they look
at their PC for them whilst they're here..

"kráftéé" <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote
in message news:451c464a$0$16556$ed2619ec@ptn-nntp-reader01.plus.net...
| Jack O'Byte wrote:
| > On Wed, 27 Sep 2006 21:31:43 +0100, "kráftéé"
| > <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
| > wrote:
| >
| >> jim wrote:
| >>> On Tue, 26 Sep 2006 19:55:50 +0100, "kráftéé"
| >>> <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
| >>> wrote:
| >>>
| >>>> jim wrote:
| >>>>> On Tue, 26 Sep 2006 17:54:49 +0100, "Peter Crosland"
| >>>>> <g6jns@yahoo.co.uk> wrote:
| >>>>>
| >>>>>> Copied from ADSL Guide.
| >>>>>>
| >>>>>> BT has entered the IT support market by launching a service
| >>>>>> called
| >>>>>> "BT Home IT Visit" targeted at home users. BT Broadband
| >>>>>> customers
| >>>>>> can arrange for an engineer to visit their home and install a
| >>>>>> broadband service from £50 and anyone with a BT line can use
| >>>>>> the
| >>>>>> Home IT Visit service for IT-related problems for a fee of £75
| >>>>>> for
| >>>>>> the first hour, and £25 per 30 minute increment thereafter.
| >>>>>>
| >>>>>> The company has been running trials for three months and now
| >>>>>> has
| >>>>>> a
| >>>>>> team of up to 2,000 trained engineers who are providing this
| >>>>>> service. The service is ideal for households wanting some help
| >>>>>> in
| >>>>>> setting up a wireless network, moving data to a new computer,
| >>>>>> connecting new printers, etc. Engineers can also carry out a
| >>>>>> 'health
| >>>>>> check' on your PC.
| >>>>>>
| >>>>>> Peter Crosland
| >>>>>>
| >>>>> One thing is for sure - they won't be "BT" engineers - I've seen
| >>>>> nothing about this in the in-house job news and I've been
| >>>>> looking
| >>>>> to
| >>>>> get out of my crap service management job for ages
| >>>>>
| >>>>> jim
| >>>>
| >>>> They could be using all the slack which exists in BT Global, I do
| >>>> know at least one memeber of that team who has been roundly
| >>>> bollocked for trying to do more than 2 Cisco
| >>>> installs/commisioning
| >>>> in a day, whilst when we were doing them it was at least 3 if not
| >>>> 4.
| >>>>
| >>>> But keep an eye on the internal job news as I have heard whispers
| >>>> that they are looking for extra 'engineers' but could you afford
| >>>> the
| >>>> paycut?
| >>>>
| >>>> Which centre do you work at, it wouldn't be Leicester or Coventry
| >>>> would it, if so I'd better run & hide ;-)
| >>>>
| >>> :-)
| >>> No, you're quite safe - it's Newcastle - and I'd be prepared to go
| >>> back outside if I kept my C3 / TO grade .......................
| >>>
| >>> jim
| >>
| >> Unofficial news......Contractors are pulling in the 'slack' full
| >> stop.
| >>
| >> Official news....Contractors are taking up the slack for the short
| >> term but jobs may be advertised (not much difference but I can tell
| >> you there are a lot of very unhappy people at the present
| >> moment)...
| >>
| > Interesting to see if things go full circle - I was field TO with
| > building services (posh title "facilities management") for 4 years
| > but
| > my job was farmed out to Monterey - decided to redeploy to another
| > (random) job rather than jump ship - still not sure if it was the
| > right thing to do
| >
| > jim
|
| That's the problem isn't it.
|
| At the present moment the dependable future is today as , quite
| literally, anything can & will happen in the next 24 hours. Then they
| wonder why the guys won't do the extra half an hour at night (unpaid
| of course) & other freebies (to the company, or is it companies).
|

I rather liked the deductions made to your basic pay for the Mobile Workers
Premium or whatever it's called. The one we were all forced onto and told that
it would benefit us by £££ every year. Odd thing is my buddy is on long term
sick and not entitled to it. His flat money has gone UP without it by £30 a
month. Bless BT, they rob their staff too. I like the simple things in BT life,
like how they pay a contractor £90 each to repaint their cabs green to cover the
grafetti, and then ask engineers NOT to order dexi-bond to keep water out of
joints because its £10 a shot. Then they insist that all joints have dexi-bond
fitted or it's an audit failure.

If you ever wondered what the muppets did after their TV show came off air I can
tell you, they went into management at BT.

Pier Danone wrote:
You forgot the important bit about being two faced without being
caught..

Found out why I failed my last transfer request, the on line APR
doesn't match in any shape or form the APR which I did agree to.

Deffinitely not a happy chappy....

"kráftéé" <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote
in message news:451d5fcb$0$8742$ed2619ec@ptn-nntp-reader02.plus.net...
| Pier Danone wrote:
| > "kráftéé" <kraftee@dontspamkrafteeunless you know
| > what'sgoodforu.pus.com> wrote in message
| > news:451c464a$0$16556$ed2619ec@ptn-nntp-reader01.plus.net...
| >> Jack O'Byte wrote:
| >>> On Wed, 27 Sep 2006 21:31:43 +0100, "kráftéé"
| >>> <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
| >>> wrote:
| >>>
| >>>> jim wrote:
| >>>>> On Tue, 26 Sep 2006 19:55:50 +0100, "kráftéé"
| >>>>> <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com>
| >>>>> wrote:
| >>>>>
| >>>>>> jim wrote:
| >>>>>>> On Tue, 26 Sep 2006 17:54:49 +0100, "Peter Crosland"
| >>>>>>> <g6jns@yahoo.co.uk> wrote:
| >>>>>>>
| >>>>>>>> Copied from ADSL Guide.
| >>>>>>>>
| >>>>>>>> BT has entered the IT support market by launching a service
| >>>>>>>> called
| >>>>>>>> "BT Home IT Visit" targeted at home users. BT Broadband
| >>>>>>>> customers
| >>>>>>>> can arrange for an engineer to visit their home and install a
| >>>>>>>> broadband service from £50 and anyone with a BT line can use
| >>>>>>>> the
| >>>>>>>> Home IT Visit service for IT-related problems for a fee of
| >>>>>>>> £75
| >>>>>>>> for
| >>>>>>>> the first hour, and £25 per 30 minute increment thereafter.
| >>>>>>>>
| >>>>>>>> The company has been running trials for three months and now
| >>>>>>>> has
| >>>>>>>> a
| >>>>>>>> team of up to 2,000 trained engineers who are providing this
| >>>>>>>> service. The service is ideal for households wanting some
| >>>>>>>> help
| >>>>>>>> in
| >>>>>>>> setting up a wireless network, moving data to a new computer,
| >>>>>>>> connecting new printers, etc. Engineers can also carry out a
| >>>>>>>> 'health
| >>>>>>>> check' on your PC.
| >>>>>>>>
| >>>>>>>> Peter Crosland
| >>>>>>>>
| >>>>>>> One thing is for sure - they won't be "BT" engineers - I've
| >>>>>>> seen
| >>>>>>> nothing about this in the in-house job news and I've been
| >>>>>>> looking
| >>>>>>> to
| >>>>>>> get out of my crap service management job for ages
| >>>>>>>
| >>>>>>> jim
| >>>>>>
| >>>>>> They could be using all the slack which exists in BT Global, I
| >>>>>> do
| >>>>>> know at least one memeber of that team who has been roundly
| >>>>>> bollocked for trying to do more than 2 Cisco
| >>>>>> installs/commisioning
| >>>>>> in a day, whilst when we were doing them it was at least 3 if
| >>>>>> not
| >>>>>> 4.
| >>>>>>
| >>>>>> But keep an eye on the internal job news as I have heard
| >>>>>> whispers
| >>>>>> that they are looking for extra 'engineers' but could you
| >>>>>> afford
| >>>>>> the
| >>>>>> paycut?
| >>>>>>
| >>>>>> Which centre do you work at, it wouldn't be Leicester or
| >>>>>> Coventry
| >>>>>> would it, if so I'd better run & hide ;-)
| >>>>>>
| >>>>> :-)
| >>>>> No, you're quite safe - it's Newcastle - and I'd be prepared to
| >>>>> go
| >>>>> back outside if I kept my C3 / TO grade .......................
| >>>>>
| >>>>> jim
| >>>>
| >>>> Unofficial news......Contractors are pulling in the 'slack' full
| >>>> stop.
| >>>>
| >>>> Official news....Contractors are taking up the slack for the
| >>>> short
| >>>> term but jobs may be advertised (not much difference but I can
| >>>> tell
| >>>> you there are a lot of very unhappy people at the present
| >>>> moment)...
| >>>>
| >>> Interesting to see if things go full circle - I was field TO with
| >>> building services (posh title "facilities management") for 4 years
| >>> but
| >>> my job was farmed out to Monterey - decided to redeploy to another
| >>> (random) job rather than jump ship - still not sure if it was the
| >>> right thing to do
| >>>
| >>> jim
| >>
| >> That's the problem isn't it.
| >>
| >> At the present moment the dependable future is today as , quite
| >> literally, anything can & will happen in the next 24 hours. Then
| >> they wonder why the guys won't do the extra half an hour at night
| >> (unpaid of course) & other freebies (to the company, or is it
| >> companies).
| >>
| >
| > I rather liked the deductions made to your basic pay for the Mobile
| > Workers Premium or whatever it's called. The one we were all forced
| > onto and told that it would benefit us by £££ every year. Odd thing
| > is my buddy is on long term sick and not entitled to it. His flat
| > money has gone UP without it by £30 a month. Bless BT, they rob
| > their
| > staff too. I like the simple things in BT life, like how they pay a
| > contractor £90 each to repaint their cabs green to cover the
| > grafetti, and then ask engineers NOT to order dexi-bond to keep
| > water
| > out of joints because its £10 a shot. Then they insist that all
| > joints have dexi-bond fitted or it's an audit failure.
| >
| > If you ever wondered what the muppets did after their TV show came
| > off air I can tell you, they went into management at BT.
|
| You forgot the important bit about being two faced without being
| caught..
|
| Found out why I failed my last transfer request, the on line APR
| doesn't match in any shape or form the APR which I did agree to.
|
| Deffinitely not a happy chappy....
|

Make a point of recording your apr interview with the LCM, either with a simple
hand held recorder, or do as I do, plug a small electret microphone into your
laptop and put it in the case. You can use media player to record the whole
thing without worry. If you are really adventurous you can even video them with
a tiny web cam ;-)

You have to treat L1, L2 & L3 with the respect they deserve. None. They would
happily shit on you, so make sure you have plenty of shit to drop on them too!