- OneTel Abuse Issue: Anyone know how to get a response?
- Posted by Simon Zerafa on July 18th, 2005
Hi Guys,
Does anyone here know how to get the Abuse Team at OneTel to respond to an
abuse issue from one of there customers?
One of their customers has a mass mailing e-mail virus which is "spamming"
itself all over one of my customers e-mail accounts. The source IP address
is from within OneTel's IP allocation.
Despite several polite e-mails to abuse@onetel.net.uk I have not yet even
had a reply from them regarding this issue.
I have now also cc'ed the postmaster and webmaster in the hopes they can
help.
Does anyone have proper contact details within OneTel's Network team who
might be able to help?
Who is the CEO / Managing Director of OneTel these days? Perhaps I need to
go to the top to get this issue attended to :-)
Kind Regards
Simon
- Posted by Spin Dryer on July 18th, 2005
On Mon, 18 Jul 2005 09:32:25 +0100, [Simon Zerafa] said :-
OneTel are an abomination. They do ignore complaints, then do not
reply to any.
I suggest contacting Centrica - their parent, as well as :-
customerservice AT onetel.co.uk
If you get no joy - extend the list to include British Gas, The AA
etc.
- Posted by Tony Raven on July 18th, 2005
Spin Dryer wrote:
And report the Spam through SpamCop. Getting their servers blocked by a
spam block list usually concentrates minds where appeals do not.
http://www.spamcop.net/
--
Tony
"I did make a mistake once - I thought I'd made a mistake but I hadn't"
Anon
- Posted by Martin² on July 19th, 2005
One.Tel's Customer Relationships Manager Faye Tutuncu, on
firstname.surname@onetel.co.uk
Regards,
Martin
