Oh my word please can someone help me?

I've ordered a machine from dell, excellent bargain for £599.32

However, I've had my credit card bill and they've billed it
for £2014.81, I've called their head office and emailed them
and now they're asking for copies of statements, it's all
dealt with in India and I know they have no data protection
laws over there.

When I call their head office number with the number I get off
of saynoto0870 they just keep putting me back through to India
all the time, these Indians don't even seem to be able to
grasp what I'm saying and I really am not difficult to
understand, I'm a customer service manager myself and can
understand how horrified a customer would be if this happened,
but they just don't seem to care or understand.

They keep asking me to scan the statement in, something which
I can't do because I don't have a scanner, and they're asking
me to fax it accross to them!

Does anyone have a number of someone in England that I can
speak to regarding this? I'm sure that what they have done is
committed fraud. I have already called my credit card company
who have put the amount on as a disputed amount and are
sending me out a form to sign, I've been messing about with
them for over 3 hours this morning now.

I'll never ever use them again, the machine was ordered on
11th July and it's still in pre production due to lack of
parts caused by a glass shortage.

Thanks in advance guys

--
xCx
*Disclaimer* My opinions are mine and I do not represent
anyone or any company.

xCx wrote:
Phone your credit card co and report the transaction as unauthorised and
*insist* they reverse it *immediately*.

They will probably tell you to phone Dell. This is why you need to
*insist*.

Then wait for Dell to contact you ...

You could also write to their Registered Office, 25/28 North Wall Quay,
Dublin 1.

Pwaom

On Tue, 31 Jul 2007 11:45:02 +0100, xCx <xcx@bigfoot.com> wrote:

Don't panic, worst that can happen is the credit card co will refund
you.

Put everything in writing, don't waste your time on the phone.

Should have done a little research on Dell before, as you should with
any purchase, see if there have been complaints about the company. The
net is rife with DELL COMPLAINTS!

In message <sn8ua39hubgs254ktp73fh8t6dgkffrqq9@4ax.com>, Alan
<emaildoesntwork@spamfrie.not> writes
The Dell I bought earlier this year was delivered earlier than they said
and has worked faultlessly.

--
dave @ stejonda

On Tue, 31 Jul 2007 12:56:35 +0100, Alan
<emaildoesntwork@spamfrie.not> mused:

To be fair, they do have a fair few customers. As a percentage I don't
think there are *that* many more complaints about Dell than anyone
else. Admittedly, some of their stuff is shite and their customer
services are at times crap, but then so are most big companies.

--
Regards,
Stuart.

On Tue, 31 Jul 2007 13:17:25 +0100, "dave @ stejonda"
<no$spam!delete&abuse%dave@stejonda.freeuk.com> wrote:

The last time I bought a Dell they sent me two. That's a good service!

Steve

--
Steve Wolstenholme Neural Planner Software Ltd

EasyNN-plus. The easy way to build neural networks.

http://www.easynn.com

In article <VP89h4DVhyrGFAJy@privacy.net>,
"dave @ stejonda" <no$spam!delete&abuse%dave@stejonda.freeuk.com> writes:
Yes, well. There are always going to be exceptions.
--
SAm.

In message <88o3o4-k11.ln1@nntp.stir.ac.uk>, Sam Nelson
<sam@ssrl.org.uk> writes
....and that statement can apply both ways.

--
dave @ stejonda

"xCx" <xcx@bigfoot.com> wrote in message
news:5h8i5dF3i6mnaU2@mid.individual.net
Actually, Dell is based in Ireland. Put the 0870 numbers into
www.saynoto0870.com for the Irish geographic equivalents (I found it far
cheaper to call Ireland direct on my VoIP line than calling the 0870
number..!)

Ivor

"/Tx2" <noreplies.usenet@googlemail.com> wrote in message
news:MPG.21197c80b6bcd2d3989754@News.Individual.NE T...
Well, I agree with most of what's being said - almost all big organizations
will have some problems but percentage-wise, no more than any other. The one
gripe I have about Dell is that they use non-standard parts, so you have to
buy spares from them at vastly inflated prices, as a friend of mine has just
found out.

When he asked me to have a look at his machine I discovered that it was the
PSU that had gone faulty but because it was a weird shape, he couldn't get a
generic one for about 20-quid from the local computer shop, but instead had
to pay about 65-quid (IIRC) for the specific one from Dell.

John

In message <MPG.21197c80b6bcd2d3989754@News.Individual.NET> , /Tx2
<noreplies.usenet@googlemail.com> writes
be a Dell machine in there too. Call me a cynic but you may find that
someone who buys 500 machines gets slightly better service than someone
who buys one. Ask about SX270, GX280 and similar if you want reliability
stories.
--
Clint Sharp

Ivor Jones wrote:
Cheers Ivor, I've saved some money ringing the Ireland number
instead of the 0870, there's a lot of Indians in Ireland
though! All the calls just divert over to India

I've called the credit card company and the amount has been
put into dispute, they're sending me a statement to sign and
send back, dell have said that they're looking into it, for
such a high tech company they're very slow in responding.

I'm waiting for Jalala Maralala (I think that's what she's
called) to ring me back, here's hoping!

--
xCx
*Disclaimer* My opinions are mine and I do not represent
anyone or any company.

"xCx" <xcx@bigfoot.com> wrote in message
news:5ha714F3hb376U1@mid.individual.net...
My experience of Dell: Ordered a PC for a friend and was quoted a delivery
for about 8 days time. I emailed them to ask for a more specific date and
they replied saying that they would do everything possible to bring the date
forward. They then let me know that the delivery was brought forward by 3
days, and one of their support persons (coincidentally an Indian sounding
name) would phone after delivery. He did phone, and then said he'd call back
the next day to see if everything was ok and if I needed more support.
Again, he did phone back.
This level of support from such a large company struck me as extraordinary.
Of course, everything went smoothly so I have no experience of what happens
when there are hiccups.
I hope you have the same experience.

"John" <herbieadslREMOVE@THISbtinternet.com> wrote in message
news:svudnRnyHuj0ATLbnZ2dnUVZ8tOmnZ2d@bt.com...

<snip>
Just like Sony.
Try to get bits for a Vaio computer and you'll be unsuccessful.
Their stock reply is - send it to us and we'll repair it.
No quote, estimate or anything given - and they will not supply replacement
parts, even when out of warranty.
When mine went tits-up, my computer-savvy son obtained some "almost the
same" - but better quality! - parts and fixed it for much less than Sony
would have charged me.

George

"George Weston" <geoweston@googlemail.com> wrote in message
news:5hbrlcF3kg88fU1@mid.individual.net...
Whereas, when I soaked my Sony camcorder in salt water, I phoned Sony and
chatted with a very helpful bloke in their spare dept who shipped out the
parts the same day.

In article <bJYeWJGaU8rGFw5i@clintsmc.demon.co.uk>,
clint@clintsmc.demon.co.uk (Clint Sharp) wrote:

Yes, three different motherboards.

One with Matsushita capacitors, One with Samsung capacitors.


One with some cheap generic capacitors.

That ran hot.

And burst.

Under the processor, normally.


Most UK sales had the latter, and lasted less than 400 operating hours.

Dell have officially denied there is an issue, so it must be true.


--
Paul Cummins - Always a NetHead
Wasting Bandwidth since 1981

"xCx" <xcx@bigfoot.com> wrote in message
news:5ha714F3hb376U1@mid.individual.net
[snip]

Hmm, well I'm pretty certain the guy I spoke to when I ordered my laptop
last year was Irish, he sounded Irish anyway and gave his name as Donal..!
Of course I suppose he *could* have been working in India...!

Ivor

On Wed, 1 Aug 2007 20:04:53 +0100, "Ivor Jones"
<ivor@despammed.invalid> mused:

machines I had a DDI for a sales bloke and the supervisor. The main
bearer no. for the DDI range took me to India though.
--
Regards,
Stuart.

"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:5hc3qoF3jsrgiU1@mid.individual.net...
If it was Donal Fotherington-Smythe-Ponsonby the Third then yes, he probably
was...

In message <5hbs7hF3k0cvtU1@mid.individual.net>, Grumps
<grumpsnothere@hotmail.com> writes
their computers, if it's not registered with them they won't even talk
to you, they won't sell spares for Vaio, even to authorised repair
centres it just has to go back to them. If you want to send it to them,
you have to give them a credit card number before they'll issue an RMA.

--
Clint Sharp