- pipex adsl upgrade question
- Posted by goodtimes on March 4th, 2004
As a pipex solo 500 customer, I went for the solo 1000 upgrade the other day
which costs £41 to regrade to, got a email today saying that I failed the
test for 1mb.
Now the question I want to ask is pipex have taken £41 off my credit card,
because the test failed will I get this back?
Cheers
Goodtimes
- Posted by Tacky on March 4th, 2004
The best thing to do is ring and ask. But i'm sure that I read somewhere
that the money is not refundable once the the 1 meg upgrade has started,
this might be the cost of the administration.
Regards
Tacky
(a pipiex subscriber)
"goodtimes" <goodtimes@fsmail.net> wrote in message
news:c27pg1$1r7kf2$1@ID-208351.news.uni-berlin.de...
- Posted by goodtimes on March 4th, 2004
"Tacky" <asou37@dsl.pipex.com> wrote in message
news:40476e10$0$10149$cc9e4d1f@news.dial.pipex.com ...
Well considering the cost is called a "re-grade" fee, I haven't actually
re-graded so I cannot see how they can justify taking £40 from me when all
they have done is requested BT do a line check on my already installed ADSL
line.
I cannot ring now as their lines are closed, anyone else been down this
road?
Cheers
Goodtimes
- Posted by Sunil Sood on March 4th, 2004
"goodtimes" <goodtimes@fsmail.net> wrote in message
news:c27pg1$1r7kf2$1@ID-208351.news.uni-berlin.de...
You should get a refund.
As your line doesn't qualify for the 1MB service, BT won't have charged
Pipex anything - hence, Pipex should return the money.
Regards
Sunil
- Posted by goodtimes on March 4th, 2004
"Sunil Sood" <news@soods.freeserve.co.uk> wrote in message
news:c27s3q$1pbssc$1@ID-20959.news.uni-berlin.de...
Cheers mate, I hope so, just looked on their site and there's nothing
mentioning any fee if the test fails, It also says monies will only be taken
if the re-grade is successful, so I wonder why they have help themselves to
my credit card when my line hasn't even pass in the first place?
Goodtimes
- Posted by Mike.P® on March 4th, 2004
On Thu, 4 Mar 2004 17:36:48 -0000, "goodtimes" <goodtimes@fsmail.net>
wrote:
You will get a refund.
Mine failed as I was too far away from the exchange (even tho my
router said the line was more than good enough) and my refund came
through on the card next day.
--
The Sopranos season 5 will premiere Sunday, March 7th, 2004
--
Mike.P®
- Posted by MagicUK on March 5th, 2004
u will get a refund as ya line didnt pass!
"Mike.P®" <cdrw@nospam.hotmail.com> wrote in message
news:nque40h6j6692kpt1nns7cb26el3ifigq4@4ax.com...
