Tech Support > Computers & Technology > Internet & Broadband > Pipex is down
Pipex is down
Posted by Stephen \(aka steford\) on June 26th, 2004


King Queen wrote:
I'm OK on ADSL but no email.



Posted by King Queen on June 27th, 2004


"27/06/04 at 11:30
Report:
Failure of a major network component has resulted in a loss of service
for PIPEX Xtreme ADSL customers (both on ADSL and 0845) and for
DialTime customers.

Symptoms:
Connection to the network and many servers is not currently possible.

Actions:
An engineering team are working on the problem as a matter of the
highest possible priority, but it is likely that service will not be
restored until mid-afternoon Sunday at the earliest.

We sincerely apologise for this interruption to service."

So I'm on 56k dialup (well, 46.6K dialup). Gods it is so slow.

I'm glad in these sort of situations I have news and email provided
separately from my ISP...
--
King Queen - Remove .lartsspammers to reply. http://www.kingqueen.org.uk
"Advertising is the rattling of a stick in a swill bucket" George Orwell

Posted by King Queen on June 27th, 2004


On Sat, 26 Jun 2004 12:39:55 +0100, "Stephen \(aka steford\)"
<R_E_m_O_v_EsabotenT_H_i_S@kei99.co.uk> wrote:

Don't whatever you do reset your router or you won't get back on.
--
King Queen - Remove .lartsspammers to reply. http://www.kingqueen.org.uk
"Advertising is the rattling of a stick in a swill bucket" George Orwell

Posted by GT on June 27th, 2004


It's Back on now


Posted by King Queen on June 27th, 2004


On Sun, 27 Jun 2004 14:05:44 +0100, "GT" <ask@privacy.com> wrote:

Off and on.
--
King Queen - Remove .lartsspammers to reply. http://www.kingqueen.org.uk
"Advertising is the rattling of a stick in a swill bucket" George Orwell

Posted by Russell on June 27th, 2004


"GT" <ask@privacy.com> wrote in message
news:2k7v1eF18dlagU1@uni-berlin.de...
Took me a while to find the little lead that plugs into my old modem. By the
time I got online via an old dial-up account broadband was back on.

Russell



Posted by Reg Edwards on June 27th, 2004


In the long term, on the average, all service providers provide the same
grade and reliability of service.

They can't help but do so. They all depend on the same basic system.


Posted by Bob Eager on June 27th, 2004


On Sun, 27 Jun 2004 16:59:28 UTC, "Reg Edwards"
<g4fgq.regp@ZZZbtinternet.com> wrote:

Hmmm. So if Pipex servers go down, that affects all ISPs?

And Pipex share customer service with all other ISPs?

I know what you were TRYING to say...and I agree. But, not well put!

--
Bob Eager
begin a new life...dump Windows!

Posted by Alexander Mann on June 27th, 2004


Bob Eager wrote:

I think I know what he's trying to say, too. I still disagree :-P

Some ISPs invest a lot in backup servers and routers - to say that, in
the long run, these measures make no difference is, as far as I can see,
simply wrong.

--

Posted by Bob Eager on June 27th, 2004


On Sun, 27 Jun 2004 20:40:24 UTC, Alexander Mann
<newsreply@letmethink.co.uk> wrote:

I meant I agree with the fact that they all (mostly) use BT
infrastructure. Which I think is what he was trying to say. But (as we
both agree) that ignores the bigger picture!

--
Bob Eager
begin a new life...dump Windows!

Posted by Reg Edwards on June 27th, 2004



Yes. It was the word 'infrastructure' I was trying to think of.

It's international. It doesn't matter who owns it.

It means that in the medium and long term all service providers will provide
the same grade and reliability of service.

It's somehat pointless to change service providers with all the mix-ups
involved, except, perhaps, if you're lucky, in the very short term.
----
Reg




Posted by Bob Eager on June 27th, 2004


On Sun, 27 Jun 2004 21:31:36 UTC, "Reg Edwards"
<g4fgq.regp@ZZZbtinternet.com> wrote:

And the point i was making is that, although what you say is true, if
the ISP's own infrastructure is deficient, there *is* a difference.

Not to mention variations in customer service, and indeed the facilities
offered. For example, there are not that many ISPs who would let me have
24 IP addresses, and run servers without restriction (ncluding DNS as
well as SMTP), etc. Now, I know there are a few, but then then are a lot
that don't, so the services are NOT all the same. My choice was
therefore limited to start with.

--
Bob Eager
begin a new life...dump Windows!

Posted by Alexander Mann on June 28th, 2004


Bob Eager wrote:
....and in this case it wasn't BT that caused the fault. It was one of
PIPEX's routers that failed but didn't trigger the backup.


--

Posted by Colin Wilson on June 28th, 2004


<cough> according to my IP tracker, it was somewhere between 4:50am and
5:10am when the connection dropped.

When I checked Pipexs` site via dialup, it had 12:00 as the time they
first did something about it :-}

Still, mustn`t grumble - they`re more reliable than other ISPs i`ve been
with :-}

--
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---

Posted by pete devlin on June 28th, 2004


In message <cbmudg$j6l$1@sparta.btinternet.com>, Reg Edwards
<g4fgq.regp@ZZZbtinternet.com> writes
This is without doubt the biggest crock of horseshit I have ever read.
It is bollox, nonsence and just plainly untrue.
Hope this helps.
--
Pete Devlin
[{//////news03//////at\\\\\secondrow/////co\\\\\uk}]
A man's home is his castle, in a manor of speaking.

Posted by Steve on June 28th, 2004


On Mon, 28 Jun 2004 02:17:16 +0100, Colin Wilson wrote:

According to ADSL guide the problem had been diagnosed and a fix
identified before 12:00. I think they had problems updating the status
page.



Posted by on June 28th, 2004


In article <cbmudg$j6l$1@sparta.btinternet.com>,
Reg Edwards <g4fgq,regp@ZZZbtinternet,com> wrote:
There are two main parts to the ADSL service:
- the backhaul from the BT exchange to the ISP
- the servers/routers at the ISP and interconnects/transit traffic to
other ISPs and hence "the Internet"

All ISPs buy backhaul (whether DataStream or IPStream) from BT, and at
that level it's "the same basic system". However each ISP's provisioning
of authentication, email, news, routers, interconnects, customer service,
etc are unique and DO make a big difference to the customer's ADSL
service.

You won't find much disagreement on this newsgroup that the service from
the top end, eg Andrews&Arnold, the middle eg PlusNet, Nildram, Zen and
the bottom eg Tiscali, differs markedly in the "you get what you pay for"
department, even though they all use the same IPStream/DataStream
backhauls.

Zane.


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