Pipex are drowning in calls. I've been on their service (Solo 500 then
the 1M which is 2M clamped) for nigh on 4 years relatively
problem-free until Friday. Tried phoning Saturday but they dump your
call if the queue itself is too long. Finally got someone at 8am
Monday who had a confused story about BT ceasing my line. It looks
like the real issue is my exchange (KensalG) was unbundled and they
cocked up my line since I'm not taking that expensive Homecall
service.

BT on the other hand had seen 2 issues with the line: microfilter on
my side ("loop fault") and a Pipex issue with the line. They tested
and re-tested until I tracked the house-side issue.

It's very informative to compare adslguide.org.uk forums: Pipex's is a
long list of woes, Zen in contrast appears all happy bunnies. My
inertia is wearing off for a migration now that I've been slapped with
poor support in time of crisis - no broadband for 4 days is what
passes for crisis these days!

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Colum Mylod wrote:
As you may see in another thread I am a relatively new Pipex customer.
Unfortunately I still do not have a broadband connection, and am in the
'no mans land' that exists between my ISP and BT. Pipex support has
been very very poor. On several occasions I have spent over 40mins
waiting for my calls to be answered. I have contacted Oftel/Otel as a
last resort, but truth is they are not empowered to do much as far as I
see it.

Let me get this right. You have faulty filter that BT diagnosed and BT have
cocked it up the unbundling and you blame Pipex? Did I miss something? Just
curious.

Peter Crosland

Colum Mylod wrote:

I remember when the PlusNet Forums on ADSLGuide were like that.......

Thus spaketh fdgfdg:
I remember when Pipex was one of the best, if not the best ISPs.


--
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"Mark, Devon" <coopermg@btinternet.com> wrote in message
news:1162820511.951820.304380@m7g2000cwm.googlegro ups.com...
You need to get a BT engineer out. Pipex have been reasonably helpful with
me. 2 or 3 years ago when broadband didn't work from the install date they
got BT to send a man out. A couple of months ago when the connection kept
dropping I got in touch - early on a Saturday morning - and they were going
to send an engineer out and lead me to believe he would fix the broadband
and the crackle on the line at the same time. I didn't want a voice chap to
come out then have to wait for a broadband chap to come out. This wasn't
the case and nothing happened until I chased it and found out that Pipex
can't do what they said they were going to do and I have to deal with the
voice side seperately. Fortunately, fixing the voice problem sorted the BB
as well.

No what he blames is the fact that their new CRM software does not work
properly
They do not even know whether I am unbundled or not
In August I asked for a MAC
It arrived on October 30th telling me I would be ceased in 30 days. It
meant 30 hours! The MAC code had expired before it had been sent! The
MAC code is a joke anyway.
They apparantlycannot give me a static IP without a cease and
reprovision ( even though they promised me thay could 3 weeks ago)
Pipex customer support is a shambles. I am thinking of signing up for a
second BT line.
HTH Phil

"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
news:2SI3h.47945$r61.5028@text.news.blueyonder.co. uk...

Zen are great, expensive but you get what you pay for.

In message <2SI3h.47945$r61.5028@text.news.blueyonder.co.uk>,
{{{{{Welcome}}}}} <bhx___spam@trapped___hotmail.co.uk> writes
--
Devs
"Punchdown Pete the old Kroner"

Devs wrote:
Initial ADSL was fine, its this Capacity/Usage Based Charging which has
turned the once great ISPs over (IMO) then MaxDSL finished them off.
Just think about the mess that PlusNet got themselves into over their
weird AUPs and their rush into Max........

On Mon, 6 Nov 2006 14:17:20 -0000, "Peter Crosland"
<g6jns@yahoo.co.uk> wrote:

The story was unravelling when I posted that. The filter problem was a
side show as it turned out. Pipex were having arse-elbow moments. The
exchange was "unbundled" on Friday, when they tried to steal my line
from BT (no agreement from me for that). That didn't work so they left
me with BT POTS, broadband whose DHCP served Pipex info but no IP path
to the Great Outdoors. Tech bods told me bb was off but Mr Netgear and
reality did not agree.

Their tech people read off a "PSTN cease from BT", their cust service
knew more on the admin tech side and went "oops!". A few hours later
bb was back operative, throughput is worryingly higher - means there
might be a slight of hand to change my service unannounced. Stay tuned
(to adslguide.org.uk where others are being messed about).

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In message <4550a067$0$8750$ed2619ec@ptn-nntp-reader02.plus.net>, Great
Eastern <ger@ger.ger> writes
Not here it wasn't, not from Pipex anyway. Wen't to Nildram and all was
sweetness and light. It still is even though Pipex have taken over but
that warm comfortable feeling has gone.
--
Devs
"Punchdown Pete the old Kroner"

Devs wrote:
I was with BTopenworld on the original 512kbps service, moved over to
PlusNet when the new range of "low cost" providers had begun. By this
time Broadband was becoming popular and at BT they did that deal with Yahoo.

All great at PlusNet until their numerous disasters with FUPs and AUPs
which was also backed up by their changing into a PLC......

Interestingly enough, on my my customers down Chichester way has been having
similar problems - whilst he still had his BB active, his mail server
appeared not to let him get mail. A phone call to Pipex confused the matter
when they told him that BT had issued a cease on his line. Phoning BT, they
had no idea about this whatsoever and advised him to get back in touch with
Pipex. A phone stern phone call to Pipex later, and within the hour his mail
service was back up and running. Wondering if that exchange in Chichester
(around Birdham) have have been unbundled as well...

On Wed, 8 Nov 2006 12:35:14 -0000, "David McClelland"
<david_ekh_mcclelland@hotmail.com> wrote:

It does appear that the tech side's CRM has off-beam info, perhaps all
incoming BT comms turn into simple "PSTN cease" whereas the customer
reps get the full story. My recent urgent perusal of the Pipex stuff
on adslguide.org.uk has been informative: at some stage the tech and
custreps had the same CRM, a tech rep could double up and handle
non-tech issues on the same call. That must be the golden days of
yore.
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