Hi,
I have just received an email from Pipex about the ongoing speed upgrade
programme:
--------------------------------------
(...)
The great news for existing customers is that your monthly subscription
charges will not change; we are doubling your speed for free! (Solo 250 and
Solo 2000 customers will receive a new lower monthly subscription instead of
this speed increase).
--------------------------------------
However, they had sent me an earlier email stating:
--------------------------------------
(...)
In our continuing campaign to make broadband services even more affordable,
we
are delighted to announce that we will be upgrading you to our
PIPEX Solo 2000 service, at no extra cost! However, the Solo 1000 special
offer
price of £28.95, a 12 month promotion, is coming to an end. Once the upgrade
has
taken place your new monthly subscription will be £33.99.
--------------------------------------
My current subscription is 1mb Solo, for £28.99 per month, so in one mail,
they say that I will be migrated to a 2mb connection for the same
subscription price, and in another mail, that the subscription will increase
to £33.99 (so a £5 increase per month). Additionally, they say that you can
"force" the upgrade to happen quicker through the control panel, by paying a
fee. For me, it displays the Pipex Solo 2000 package at a monthly price of
£33.99...
I have spotted that Nildram have a 2mb connection for a monthly price of
£25.99. This is a capped connection, but with a 50gb download limit (so only
an issue if doing P2P all the time; limit only applies to downstream data).
I just called Pipex customer service to cancel (I had sent an email before
but no reply) and the customer representative didn't know Nildram (although
I believe it belongs to Pipex) and only offered a free month to retain me (I
have been on Pipex ADSL for 3 years).
I am waiting for my MAC reference to migrate to Nildram now. I may save £8 a
month or £3, who knows? Nildram are probably as good if not better anyway
(at least for customer service), so I am not bothered.
My conclusion: confuse your customers and they will go elsewhere!! Why not
have a nice page on your site to explain CLEARLY what's happening?
Seb
Same post on ADSLGuide:
(http://bbs.adslguide.org.uk/showthre...Number=1716939)
