OK people time we sought some alternatives to PN as they are now
taking the proverbial P with this problem, perhaps they are waiting
for an Ebay auction to finish so they can obtain some parts as there
are clearly no reserves for this service.

It is quite apparent either the real engineers are still suffering a
hangover, dont exist or have all abandoned ship as the clock just
keeps getting put back and back on this fix. I imagine all they have
there is Blakey the cleaner trying his best with a broom and duster.
Well done Plus Net I knew it was a mistake trying you out for the last
two months, you're cowboys.

Not your only problems as has already been said here but even yet they
keep changing the goalposts:

ADSL problems for 30 Days 15 Hrs 9 Mins
Email problems for 1 Days 12 Hrs 0 Mins
Web Space & FTP 1 Days 10 Hrs 54 Mins
Usenet problems for 64 Days 20 Hrs 27 Mins (although google
reckons it's been forever)

I's say that was second rate in anyones book and contrary to the
updates business users are out as well and the problem has been going
on for much longer then claimed. What about the imaginary decreasing
of mail queues, does this mean you are losing the mail in the system
thereby ensuring we are really stuffed, how can a queue decrease if
you dont have a clue how to fix something, even the webmail is not
working.

Plus Net Service Status

Service Status Archive

Date and Time Notice
2004-12-27 22:24:15 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA
has now been extended. The network team have also stated that the mail
queues resulting from the problems have now started to decrease.


We expect the matter to be resolved in approximately 10 hours.
A further update will be made at 9am tomorrow morning.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Martin Cundell
Customer Support
2004-12-27 21:07:57 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA is
still current. The network team have also stated that the mail queues
resulting from the problems have now started to decrease.


We expect the matter to be resolved in approximately 6 hours.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Martin Cundell
Customer Support
2004-12-27 20:06:35 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA is
still current. The network team have also stated that the mail queues
resulting from the problems have now started to decrease.


We expect the matter to be resolved in approximately 7 hours.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Martin Cundell
Customer Support
2004-12-27 19:07:42 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA is
still current. The network team have also stated that the mail queues
resulting from the problems have now started to decrease.


We expect the matter to be resolved in approximately 8 hours.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Martin Cundell
Customer Support
2004-12-27 17:44:02 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA is
still current.

We expect the matter to be resolved in approximately 9 hours.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Martin Cundell
Customer Support
2004-12-27 16:20:48 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA is
still current.

We exprect the matter to be resolved in approximately 10 hours.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Luke Horwath
Customer Support
2004-12-27 15:25:53 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue and the initial ETA is
still current.

We exprect the matter to be resolved in approximately 11 hours.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Luke Horwath
Customer Support
2004-12-27 14:11:48 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue, but it has taken
longer then first thought.

Our current ETA for resolvement is now approximately 12 hours.

Please accept our apologies for any inconvenience caused

Kind Regards,
Luke Horwath
Customer Support
2004-12-27 12:36:20 Email Problems - Update
In situations like this where our Email service is off-line, under
normal circumstances we would fall back to our Business Continuity
Platform. However this is a manual process which would take as long as
re-building the current server, so we have chosen not to take this
path as moving back to the standard platform will cause similar
issues.

An early estimate for the resolvement of the permissions problem is
6-8 hours.

From 1400 we will be updating service status hourly until the matter
is resolved.

Again we apologise for any inconvenience caused and would like to
assure our customers that we are looking at this as a matter of
priority.

Kind regards
Luke Horwath
Customer Support
2004-12-27 11:29:49 Email Problems - update
Customers will have noticed service problems affecting POP3 and IMAP
email collection along with FTP updating. This unfortunate service
issue has been caused by an error on our main service creation server,

which has been completely rebuilt in the past couple of days as a
result of some major emergency maintenance to the server.
Unfortunately the replacement had an error in a script which has
caused user permissions on the affected services to be modified so
they are now incorrect.

We have identified the issue and have corrected the problem. Now we
are completing a total component refresh across all services, to
ensure all data and permissions are safe and reset to their correct
values.

We aplogise for the loss of service to you over this festive period,
and assure you this issue will be resolved as quickly as possible.

Kind regards
Luke Horwath
Customer Support
2004-12-27 10:11:45 FTP Problems - Update
We are still investigating an issue whereby some customers cannot
upload or modify files on the FTP platform.
This will result in an error message along the lines of:
"Permission denied".

Our engineers are working on this problem and we will update you when
further information is available.

We would like to apologise for any inconvenience this may have caused.


Kind Regards,
Luke Horwath
Customer Support
2004-12-27 08:34:02 Email Problems - update
Our engineers are still investigating problems with POP3 and IMAP
email collection, whereby customers are experiencing authentication
errors when logging into mailboxes.

Please again accept our apologies for any inconvenience caused by this
issue.


Kind Regards,
Nick Dodds
Customer Support
2004-12-26 22:54:42 FTP Problems - Update
Following on from the earlier announcement regarding FTP problems: Our
network team are still working on the issue, but it has taken longer
then first thought.

We will update you further when more information is available.

Please accept our apologies for any inconvenience caused

Kind Regards,
Jonathon Smith
Customer Support
2004-12-26 22:53:11 Email Problems - Update
Following on from the earlier announcement regarding email problems:
Our network team are still working on the issue, but it has taken
longer then first thought.

We will update you further when more information is available.

Please accept our apologies for any inconvenience caused

Kind Regards,
Jonathon Smith
Customer Support
2004-12-26 20:25:55 FTP Problems
We are currently investigating an issue whereby some customers cannot
upload or modify files on the FTP platform.
This will result in an error message along the lines of:
"Permission denied".

Our engineers are working on this problem currently and we would like
to apologise for any inconvenience this may have caused.

Kind Regards,
Jonathon Smith
Customer Support
2004-12-26 19:19:45 Email Problems
We are currently investigating problems with POP3 and IMAP email
collection.

Our network team are looking into this issue and we will update you as
soon as more information is available.

Kind Regards
Scott Elliott
Customer Support
2004-12-26 17:41:16 CGI Website Issue - Resolved
The earlier problem with the CGI platform have now been resolved and
sites should be displaying normally.

Please accept our apologies for any inconvenience caused.


Kind Regards
Scott Elliott
Customer Support
2004-12-26 17:06:48 CGI Website Issue
Unfortunately some customers may currently be experiencing problems
viewing their CGI websites, also access via ftp or telnet may also be
problematic.

Be assured our network engineers are currently investigating the cause
of the problem and we will provide an update as soon as one is
available.

Please accept our apologies for any inconvenience caused.

Kind Regards
Scott Elliott
Customer Support
2004-12-26 10:17:25 CGI Server Problems Resolved
The earlier problem with the CGI platform being unavailable has now
been resolved and sites should be displaying normally.

Please accept our apologies for any inconvenience caused.


Kind Regards
Stewart Norriss
Customer Support
2004-12-26 08:41:24 CGI Website Issue
Some customers may be experiencing problems viewing their CGI
websites.

Our network engineers are currently investigating the cause of the
problem and we will provide and update shortly.

Please accept our apologies for any inconvenience caused.


Kind Regards
Stewart Norriss
Customer Support

"Simon" <wankers@plus.net> wrote in message
news:6t92t0hdo2amc21vb3ua23dvm49h6iun90@4ax.com...
On Tue, 28 Dec 2004 07:37:02 GMT,

<SNIP>

This could go on for weeks hahahahahahahahaha


Fuck Plusnet find another ISP who gives a fuck.

Complaint sent to: abuse@cus.ac.tw

On Tue, 28 Dec 2004 09:34:50 +0000, Simon <wankers@plus.net> wrote:

Antipodean troll.
--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

"Donald Monkshabit" <donald@invalid.cor> wrote in message
news:33cgojF3smoeaU1@individual.net...
I've had no problems, admittedly not used it as much over the festive
period, my secondary mail account seemed to work fine.


--
RobertJM

To be fair most people these days tend to go with a 3rd party email provider
eg hotmail or yahoo or they tend to get a private domain with email services
so that they are not tied down to a single provider for their internet
access and email services.

I've never expected anything from an ISP other than plain old internet
access. Anything else is a bonus as far as I'm concerned.

--
Regards

John Lyons
Netserve Consultants Ltd

Ask us about our online Antivirus and Junk mail scanning service
http://www.domaincity.co.uk +-+-+-+ support@domaincity.co.uk

On Wed, 29 Dec 2004 22:13:29 -0000, [John Lyons] said :-

Total rubbish, most people do _not_ do that at all.


There are millions of home users who will only be using the ISP mail
address etc.

On Thu, 30 Dec 2004 07:53:50 +0000, Spin Dryer <me2@privacy.net>
wrote:

Not to mention the fact that if you sent a mail to a plusnet account,
a hotmail one wont help.


--





Ace Of Spades


If you like to gamble, I tell you I'm your man,

You win some, lose some, all the same to me,

The pleasure is to play, makes no difference what you say,

I don't share your greed, the only card I need is

The Ace Of Spades


Playing for the high one, dancing with the devil,

Going with the flow, it's all the same to me,

Seven or Eleven, snake eyes watching you,

Double up or quit, double stake or split,

The Ace Of Spades


You know I'm born to lose, and gambling's for fools,

But that's the way I like it baby,

I don't wanna live for ever,

And don't forget the joker!


Pushing up the ante, I know you've got to see me,

Read 'em and weep, the dead man's hand again,

I see it in your eyes, take one look and die,

The only thing you see, you know it's gonna be,

The Ace Of Spades

On Thu, 30 Dec 2004 11:07:29 -0000, [Tx2] said :-

Irrelevant.

So ? Your example is meaningless.

Do you really believe that _most_ people on Wanadoo, AOL, BTinternet
etc, etc are using anything other than their ISP mail suppliers ?

On Tue, 28 Dec 2004 07:37:02 GMT, donald@invalid.cor (Donald
Monkshabit) wrote:

<SNIP>

What ADSL problems? If its the load balancing, this is down to BT's
configuration of 155Mbps and 622Mbps pipe issues as clearly mentioned
on our service status and is affecting all ISPs with a similar
platform configuration.

This was not acceptable on our part and is something we have worked
hard on and will do in future to prevent a similar issue.

Again this was tied in with the email problems and again is not
acceptable.

Since we launched the new usenet platform we have had mixtures of
excellent service and in all honesty, poor service. This is something
that we are currently working on.

<SNIP>

kind regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

Spin Dryer wrote:

FWIW just about everyone i know who uses email, from the most IT
illiterate to the most knowledgeable, have a Hotmail account. Whether
they use it or not on a regular basis I don't know but as it's part of
the MS Passport malarkey I imagine you need one to do the MSN
Messenging thing for a start.

If regular mail falls down or I've lost someone's main address (or
they've moved jobs and the work address has changed) then emailing them
on the Hotmail account is quite handy and I think alot of people
understand that it's a good second line of email communication.

On 30 Dec 2004 13:28:32 GMT, "Deano" <martin.deanN@gmail.com> wrote:

But doesn't help you get the mail that was sent to your Plus account.


--





Ace Of Spades


If you like to gamble, I tell you I'm your man,

You win some, lose some, all the same to me,

The pleasure is to play, makes no difference what you say,

I don't share your greed, the only card I need is

The Ace Of Spades


Playing for the high one, dancing with the devil,

Going with the flow, it's all the same to me,

Seven or Eleven, snake eyes watching you,

Double up or quit, double stake or split,

The Ace Of Spades


You know I'm born to lose, and gambling's for fools,

But that's the way I like it baby,

I don't wanna live for ever,

And don't forget the joker!


Pushing up the ante, I know you've got to see me,

Read 'em and weep, the dead man's hand again,

I see it in your eyes, take one look and die,

The only thing you see, you know it's gonna be,

The Ace Of Spades

On 30 Dec 2004 13:28:32 GMT, Deano
<martin.deanN@gmail.com> wrote:

I know hardly anyone who uses a Hotmail account, I can't remember the
last time I received anything with a Hotmail address except spam (and
that was forged). A few use Yahoo, a lot have the new Google thing (I
seem to be one of few who have resisted).

Possibly, but I only know one person who uses MSN, most people I know
use ICQ or Skype.

All of my addresses (including the one use to I post to Usenet) are
hosted elsewhere, and have been since I left Demon in 1999. I can be
reached via mail servers in many places, including California and New
Zealand (I'm actually in England). Certainly I don't use my NTL address
for anything...

Chris C

On 30 Dec 2004 13:28:32 GMT, Deano wrote in
<news:xn0drmmsm6f62r001@usenet.plus.net>

Any email address may be linked to an MS passport for use with MSN
Messenger. I use two Hotmail IDs as well as an NTL email address for
logging on to MSN - the last being the one I use most.

--
Mike T

Ace-Of-Spades wrote:

No it's just an observation.
Most people I know would just give out their hotmail address and ask
for email to be sent again (assuming that they were expecting
something). You'd be unlucky if the email was incredibly important and
the sender wouldn't mail it again or you couldn't notify them.

On Thu, 30 Dec 2004 11:07:29 -0000, Tx2
<tx2newscollection@hotmail.com> wrote:

Euh, perhaps you could cite your source too?

There are a few million people with internet access in the UK. I'd be
quite astounded if even 5% of them were habitually using 3rd party
email services. Most of 'em are like my mum - they pay some ISP for
internet access, and use his email. End of story.

On 30 Dec 2004 13:28:32 GMT, "Deano" <martin.deanN@gmail.com> wrote:

While I work in IT, and know only a tiny handful of people who use
hotmail or similar. And those ones are only using it because they're
between jobs or in short-term rented accomodation. YMMV.

OK, I'll give you my source.

We run a site with over 100,000 subscribers which has monthly mailings so I
regularly get to scan the mail addresses. You would be surprised at the
number of people that use a private domain or 3rd party mail service.

How many users are you looking at for the basis of your opinion?

Regards

John

On Fri, 7 Jan 2005 02:39:58 -0000, "John Lyons" <news@nsnoc.com>
wrote:

Depends what kind of site you're running, if it's a low grade porn
site no wonder they don't reveal their real email address to you.