Afternoon all

Does anybody know when plusnet are removing the deferred activation fee?

I joined them in April 2005 and am looking to exit post haste to Zen.

I seem to recall that they were going to remove the charge - is there a
timescale for this - response below 27th Feb

Sic "At present you would still need to pay the deferred line
activation fee of £47, but we are in the process of revising the
deferred fees, and if they have been in place for more than twelve
months, they are likely to be written off so that you do not have to pay
them. We expect to make an announcement about this in the next few weeks.

Regards,
Richard Unsworth"

Cheers

Alan

Alan wrote:

The current timescale is the end of March for this to be removed.

Is there anything I can do in the meantime to resolve your issues?

--
|Mand Beckett Broadband Solutions for
|Comms Home & Business @
|PlusNet PLC www.plus.net
+ ----- PlusNet - The smarter way to broadband ------

Mand Beckett wrote:
Remove traffic shaping?

A

Alan wrote:
to making sure that priority protocols work as required.

I can however, assure you that performance on the lesser prioritised
protocols will improve over the next few weeks, particularly for Silver
traffic.

--
|Mand Beckett Broadband Solutions for
|Comms Home & Business @
|PlusNet PLC www.plus.net
+ ----- PlusNet - The smarter way to broadband ------
|Registered Office: Internet House, 2 Tenter Street, S1 4BY
|Registered in England no: 3279013

prove it, quickly, or take the consequences (very bad!).

Things are changing here at PlusNet and the difference will be very
visible in a short time period, I know you've probably heard that before
too so i'll stop there. Actions speak louder than words and all that.

--
|Mand Beckett Broadband Solutions for
|Comms Home & Business @
|PlusNet PLC www.plus.net
+ ----- PlusNet - The smarter way to broadband ------

In article <45f2a700$0$8711$ed2619ec@ptn-nntp-reader02.plus.net>, Mand
Beckett <mand@commsteam.plus.com> wrote:

The consequences being presumably the imminent cancellation of all
5year-You-Stay-We-Pay hardware/activation debts older than 12 months -
so that customers previously unable to move away becuase they couldn't
afford to pay up the debt will be able to walk away free if they are
unhappy with your service.

It's remarkable the galvanising effect that the new Ofcom regs have had
on certain ISPs... (Bugger me, if we can't lock people in we're just
going to HAVE to find a way to offer them a service which at least
tries to match the promises we made to get them signed up...)

Stan

On Sat, 10 Mar 2007 13:29:15 +0000, Stan The Man <man@pr100.com>
wrote:


I doubt there can be many greater cynics than me *but* when someone
holds their hand up and gives it some Mea Culpa and promises that
thigs are going to improve, then isn't it time to draw a line and just
see what happens?
GA

In article <h6e5v2t9072a6hb7liddjlg54n8eajs6jl@4ax.com>, GA
<GA@talk2me.here.please> wrote:

You're 'avin a laugh, right? The time to draw a line is when something
_has_ happened. PlusNet have promised the earth for years - and
delivered just a few sods.

Stan

On Sat, 10 Mar 2007 15:14:27 +0000, Stan The Man <man@pr100.com>
wrote:


" 'avin a laugh " - No I'm not. I've been as critical as many in the
past but I for one think that this time there are genuine moves afoot
to sort things out and make improvements. Just my take on the current
situation.

GA

GA wrote:
Trouble is they have been there before. Mind, last time they were
independent and they didn't change the Chief Executive so I suppose
there is a chance that this time they will change and stay changed.

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

Get rid of the PUG along with Neil Armstrong and Ian Wild with the rest of
the hoods that have been sacked recently, start delivering a service suited
to customers rather than shareholders and I might consider Plusnet again.

Oh and stop the spin, it still does not wash, even from a Female Plusnet rep

Sorry..

Oh c'mon, how many times have Plusnet said they are getting better and got
worse?

I'm eternally the optimist too, but really, this is Plusnet we are talking
about here.

On 3ÔÂ10ÈÕ, ÉÏÎç12ʱ19·Ö, Alan <a...@b.com> wrote:
Good!
http://fy4.net/03.htm