Tech Support > Computers & Technology > Internet & Broadband > Plusnet email is dreadful, need email provider
Plusnet email is dreadful, need email provider
Posted by TX2 on October 2nd, 2003


I use Plusnet ADSL, and their email service is the absolute pits.
Email is delayed for hours, and in some cases, users in the internal
groups are reporting delays of several days!!

There news service is also still broken despite them stating it's fixed

Subsequently, I am likely going to use an alternative news feed from now
on (although I don't place much emphasis on news) but now need a
reliable email only provider that I can run in tandem with my ADSL
connection to Plusnet; something I don't need to dial into every so
often to keep 'alive'

Recommendations?

Posted by NAZGUL on October 3rd, 2003


for £2 a month you can get 20 email accounts one with virus scanner from
http://oneandone.co.uk/xml/init?k_id=3695327
and they all have 50mg each account and can handle 14mb files before having
to be split, also has basic web hosting thrown in

"TX2" <tx2inbound-invalid-@hotmail.com> wrote in message
news:MPG.19e6ac1b83f71234989800@news.plus.net...
I use Plusnet ADSL, and their email service is the absolute pits.
Email is delayed for hours, and in some cases, users in the internal
groups are reporting delays of several days!!

There news service is also still broken despite them stating it's fixed

Subsequently, I am likely going to use an alternative news feed from now
on (although I don't place much emphasis on news) but now need a
reliable email only provider that I can run in tandem with my ADSL
connection to Plusnet; something I don't need to dial into every so
often to keep 'alive'

Recommendations?


Posted by TX2 on October 3rd, 2003


In article <d96f03f0f7237fe4ca53ecec0b064e93@news.teranews.co m>,
nazgul@war.org, a.k.a NAZGUL says...


That's POP3 only though, I require full POP3 *and* SMTP in order to
avoid having to use the dreadful service Plusnet provide completely.

Posted by Pete Smith on October 3rd, 2003


In article <MPG.19e733227e3d558e989681@News.CIS.DFN.DE>,
tx2newscollection-invalid-@hotmail.com says...
This thread is actually quite interesting. I'm going with Plusnet in 33
days, and was considering stopping my 30 quid a year subscription to my
web hosting company.

Reading it, I think I'll stick for a while :-)

FWIW, I'm with Architec (http://www.architec.co.uk). 30 quid a year gets
me 200Mb of web space, shedload of POP boxes (something like 100) and
1.5Gb bandwidth a month (I'm using about 20 ATM :-).

They have SMTP as well. So long as the IP you're on has checked for mail
in the last 20 minutes, you can send email too.

I've been with them (through other people, and myself) for about 5 years,
and we only had trouble with them earlier this year, because they had to
physically move servers, and they were down for a couple of days rather
than hours, but apart from that, no problems at all.

HTH

Pete.

--
NOTE! Email address is spamtrapped. Any email will be bounced to you
Remove the news and underscore from my address to reply by mail

Posted by Geoff Lane on October 3rd, 2003


On Thu, 02 Oct 2003 23:23:04 GMT, "NAZGUL" <nazgul@war.org> wrote:

I'm soon to get broadband, plusnet were recommended on this forum as
one 'to look at'.

The normally come out quite good in http://www.adslguide.org.uk and
compare quite favourably in customer service.

How long have you been with them, might it be that you are just a bit
'unlucky'.

Geoff Lane


Posted by TX2 on October 3rd, 2003


In article <9giqnvcis3vb7490rqt4hne267ns8tfcqi@4ax.com>,
bunsen@talk21.com, a.k.a Geoff Lane says...

I've been with Plusnet for over a year, but on ADSL for a tad less.
Their ADSL connectivity is pretty good, I truly can't complain about
that.

But their email performance sucks big time, and it seems to be an
ongoing thing with Plusnet. No email (AFAIU) gets lost, but there are
sometimes huge delays 'somewhere' in the Plusnet system.

There are regular 'complaints' within their internal newsgroups of
delayed email.

Their news service is acceptable, but again, there are often long delays
between posting and appearing. I don't have much reliance on news, so I
can live with it to a point.

Customer service can't really be faulted, although they do seem to have
a reputation for replying with 'stock' replies, and sometimes their
responses can make one feel like raising an eyebrow or two.

I complained bitterly once about 'something' which I felt strongly
about, and was emailed privately by a Plusnet employee to tell me to
stop "trolling" ... so I have a reserved opinion on their customer
service, although in fairness, I don't recall the last time I needed to
use it. Overall, I think it's pretty good.

I would say join Plusnet for your connectivity, but use a 3rd party for
your email if you have any cause to rely on it.

And lastly ... watch their billing department. They also have a pretty
poor record by all accounts, although I don't have a personal experience
of this.




Posted by Geoff Lane on October 3rd, 2003


On Fri, 3 Oct 2003 11:29:41 +0100, TX2
<tx2newscollection-invalid-@hotmail.com> wrote:


I'd end up keeping my present POP addresses anyway so it may not be a
major factor.

Tahnks for the comments though.

Geoff Lane


Posted by TX2 on October 3rd, 2003


In article <MPG.19e75ff09e8043ff989683@News.CIS.DFN.DE>,
tx2newscollection-invalid-@hotmail.com, a.k.a TX2 says...


which takes me back to my original question .... ?

Posted by Pete Smith on October 3rd, 2003


In article <MPG.19e7ac04219a4dfa989686@News.CIS.DFN.DE>,
tx2newscollection-invalid-@hotmail.com says...
Architec! 30 quid a year. POP. SMTP. Webspace. Good service. Simple as
that.

Pete.

--
NOTE! Email address is spamtrapped. Any email will be bounced to you
Remove the news and underscore from my address to reply by mail

Posted by Chris Watts on October 3rd, 2003



"Pete Smith" <pete_news@lethe.org.uk> wrote in message
news:MPG.19e7ac9112a7f76998a403@news.freeserve.com ...
Do they let you send from addresses other than you own domain. NO I am not
a spammer! - I just want to send e-mails from home as if from my work
address (Plusnet permit this)?

Chris



Posted by NAZGUL on October 3rd, 2003


Thats pop3 and smtp

"TX2" <tx2newscollection-invalid-@hotmail.com> wrote in message
news:MPG.19e733227e3d558e989681@News.CIS.DFN.DE...
In article <d96f03f0f7237fe4ca53ecec0b064e93@news.teranews.co m>,
nazgul@war.org, a.k.a NAZGUL says...


That's POP3 only though, I require full POP3 *and* SMTP in order to
avoid having to use the dreadful service Plusnet provide completely.



Posted by David Hearn on October 3rd, 2003



"Chris Watts" <ng@ctwatts.plus.com> wrote in message
news:73ifb.2621$kA.767988@wards.force9.net...
I would imagine that any ISP which supports SMTP auth will allow you to use
any From: address you want - certainly UKFSN supports that.

D



Posted by TX2 on October 3rd, 2003


In article <63bb813c9bbb09a2681be479b83c2cb4@news.teranews.co m>,
nazgul@war.org, a.k.a NAZGUL says...


What is, One&One?
The web site says POP access, no mention of smtp that I could see.

Posted by Bob Eager on October 3rd, 2003


On Fri, 3 Oct 2003 21:57:28 UTC, TX2
<tx2newscollection-invalid-@hotmail.com> wrote:

Last time I tried it, SMTP was fine but you had to use authorisation,
either the LOGIN or PLAIN algorithms.

--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...


Posted by NAZGUL on October 4th, 2003


I actually use them so when I say they have smtp they do, if you like more
info then go to there web site and talk to them as its the best way to get
the info you want

"TX2" <tx2newscollection-invalid-@hotmail.com> wrote in message
news:MPG.19e8012571ce58e7989693@News.CIS.DFN.DE...
In article <63bb813c9bbb09a2681be479b83c2cb4@news.teranews.co m>,
nazgul@war.org, a.k.a NAZGUL says...


What is, One&One?
The web site says POP access, no mention of smtp that I could see.



Posted by Chris Watts on October 4th, 2003



"David Hearn" <dave@NOswampieSPAM.org.uk> wrote in message
news:blkiq0$qr0$1@news.ukfsn.org...
Before going to broadband I had a ukgateway/tiscali "pay-as-yo -go" dial-up
with smtp send. This allowed any sending only to be from a dial-in to their
number. When I went to broadband I could receive but not send thro them
because of this. tesco were the same.

Chris



Posted by Geoff Lane on October 4th, 2003


On Sat, 4 Oct 2003 06:39:45 +0100, "Chris Watts" <ng@ctwatts.plus.com>
wrote:


Strangely, I can send via SMTP through Tesco even when I'm logged on
with someone else.

Geoff Lane


Posted by Pete Smith on October 4th, 2003


In article <73ifb.2621$kA.767988@wards.force9.net>, ng@ctwatts.plus.com
says...
No. That's entirely down to you.

However, you can make "dead" mailboxes that go nowhere.

I'd have thought so. Due to Freeserve, I've never been able to try this,
because Freeserve hijack port 25.

Pete.

--
NOTE! Email address is spamtrapped. Any email will be bounced to you
Remove the news and underscore from my address to reply by mail

Posted by Chris Watts on October 4th, 2003



"Geoff Lane" <bunsen@talk21.com> wrote in message
news:a2rsnv4cr9c5me2mrnpj385bpfhr1gdvdv@4ax.com...
But strangely it will not allow access to newsgroups (even to download a
list of them) when logged on with someone else as far as I can tell.

Chris



Posted by Paul Hudson on October 5th, 2003


On Fri, 03 Oct 2003 17:57:16 +0000, NAZGUL wrote:

www.virtualnames.co.uk

I host my vanity domain with them, and they offer POP3, SMTP and web mail
(not that I use the latter facilities, since I've had no problems with
Plus's email)

Dirt cheap (£10 / year includes 10 mailboxes), one-man-band, apparently,
but with geographically distributed servers.

I've never noticed any outage *at all*, in the several years I've been
using them.

P.