Does anyone know if there's any way to talk to anyone at Plusnet.

I know they have a no-talk policy, and a clever system designed to stop
anyone from using their telephone number from actually speaking to a live
person.

But I'm wondering if there is a secret to getting through to someone.

I know this is a mad dream like World Peace, but I have to dream (and I need
to talk to someone about my account).

Zzaaarathustra wrote:

I've managed to get through to tech support by ringing between 4 and 6 a.m. !

I've heard that others have managed to get through during the day by holding on
the phone for up to an hour.

Have you tried their 'question' system ?

Graham

"Zzaaarathustra" <w@w.com> wrote in
news:44cdf785$0$3524$ed2619ec@ptn-nntp-reader01.plus.net:

I discovered the other day that they have a premium rate tech support
number that gets you through right away.

For business its 0906 709 0001, for home its 0906 709 0002.

Whilst it grates having to pay premium rate for tech support, sitting
on a local rate on hold for 45 minutes is probably false economy.

Zzaaarathustra wrote:
Assuming you've already raised a question/ticket what is it's number?

Nigel Wood

Plusnet Technical Architect

On Mon, 31 Jul 2006 13:28:53 +0100, "Zzaaarathustra" <w@w.com> wrote:

The only thing you should need/want to talk to Plusnet for is your MAC
code. Plusnet is a pile of festering crap and the sooner it's out of
business the better.

Please, don't even recommend Plusnet to your worst enemies.

On Mon, 31 Jul 2006 16:17:43 +0100, nigel wood <nigel@plus.net> wrote:

Why? So you can ignore it some more, or are you going to add one of your
stock CSC cut 'n' paste replies to it?

PMSL!

On Tue, 01 Aug 2006 01:41:33 +0000, Stan The Man <man@pr100.com>
wrote:

They have also overcharged me recently (if a PN rep is here then
Question number 19635599). Ok, it's only £1.25 for exceeding 1GB
according to their records, later admitting (after I provided
sufficient proof) that their records were incorrect. A request for a
refund has, so far, had no response. But when I told them that I would
take great displeasure were I to be charged for this excess usage that
refunds were treated as follows:
'Any refunds or rebates due to over-payment will be considered once
the problem has been fixed, on a case-by-case basis'.

Hello PlusNet - if there is no response then I will eventually invoice
you for this £1.25 plus a very reasonable charge for interest and the
cost of invoicing and having to explain the invoice to my accountant.

I wouldn't normally discuss this in public but sometimes one has no
choice if a response is to be obtained.

--
Regards, Paul Herber, Sandrila Ltd. http://www.pherber.com/
http://www.sandrila.co.uk/

On Tue, 01 Aug 2006 01:59:04 +0100, Paul Herber
<Usenet-paul@pherber.com> wrote:


and before anyone notices that I'm not using a Plusnet IP address, no,
my migration to newnet went through yesterday.


--
Regards, Paul Herber, Sandrila Ltd. http://www.pherber.com/
http://www.sandrila.co.uk/

On Tue, 01 Aug 2006 02:03:49 +0100, Paul Herber
<Usenet-paul@pherber.com> wrote:

My recent change to Zen is like a breath of fresh air compared to
Plusnet. I'll *never* recommend Plusnet to anyone again.

In article <Xns9811A048F72BBdiscombobulation@84.92.1.10>, John
Carlyle-Clarke <jpcc@removethis.bigfoot.com> wrote:

Watch yourself. One customer has just spotted that he has been charged
the premium rate even though he hung up before connecting. In many
areas of their business, PlusNet seem to be grabbing every penny they
can get from hapless customers at the moment. Some have had no service
for weeks since being transferred by PlusNet to their Tiscal LLU
alternative network -- and PlusNet have been telling customers in the
forum that they won't be getting refunds for the months of subs that
they've paid for no service whatsoever.

Stan

"Stan The Man" <man@pr100.com> wrote in message
news:010820060141332632%man@pr100.com...

I'm not doubting qhat you say but could you tell me where you've seen this
discussed ?

Joe Lee

Tony wrote:

Were you LLU'd ?

Graham

Joe Lee wrote:

Certainly in news://news.plus.net/plusnet.service.customer-feedback

I've been arguing the toss with them too. I finally got an answer that they'd
refund me something only when they'd located the fault.

Graham

brightside@reply_addy_is_not.invalid wrote:

http://www.plus.net/investors/press_...s/040205.shtml

Isn't Google *wonderful* ! ?

It is a Shefield number too, so I guess it's one of Plusnet Tower's executive
lines !

Graham

In article <44ceb25a$0$15055$db0fefd9@news.zen.co.uk>, Joe Lee
<invalid@noaddress> wrote:

Which bit? There are numerous discussions all over the PlusNet forums
at:

http://bbs.adslguide.org.uk/postlist...t&page=&view=&
sb=&o=

http://usergroup.plus.net/forum/

and at various places on PlusNet's official portal forum including this
thread (login: guest/guest):
http://portal.plus.net/central/forum...ic.php?t=46052

Stan

"Eeyore" <rabbitsfriendsandrelations@REMOVETHIS.hotmail.com > wrote in
message news:44CF2C80.877A3AF7@REMOVETHIS.hotmail.com...

Yes - but that URL is an announcement from Feb. 2005.

Joe Lee

Tony wrote:
???

Nigel is one of our Platform Support Architect's. He's been with us ages
and is a very respected developer. I'm surprised to see him psting TBH
but I'm glad he found the time to do so (he doesn;t tend to get much
time outside of work ).

Must admit though, I'm not sure why you would consider this to be so
amusing?? Just for the record it isn't his job to answer Questions.

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

On Tue, 01 Aug 2006 01:59:04 +0100, Paul Herber
<Usenet-paul@pherber.com> wrote:

OK PlusNet, I updated my credit card details as requested (1st August
by Jonathon Smith) but no refund was forthcoming - an invoice should
now have been received by your account department. I can email you a
pdf copy if you want me to.
I can no longer access the appropriate ticket details [19896048] but
luckily I've saved a copy.


--
Regards, Paul Herber, Sandrila Ltd. http://www.pherber.com/
http://www.sandrila.co.uk/