Every company has problems from time to time, but if Plusnet really is that
bad, stop bitching about it and change supplier for christ sakes.

I love the way everyone expects people to be on hand 24/7 regardless of how much
they paid for their service! It's a bank holiday remember, you're not paying for
a business service are you? Are you??

On Tue, 28 Dec 2004 10:51:51 +0000, Simon <wankers@plus.net> wrote:

Okay.

Really? I doubt it.

Oh, you mean its not a bank holiday? Or are you paying for a business
connection?

On Tue, 28 Dec 2004 11:08:54 +0000, Simon <wankers@plus.net> wrote:


LOL. No more than the people posting endless Plusnet posts.

I'm assuming Plusnet isn't on the bloody telephone then?

If a broadband customer, you are tied in for a set period so can't just
up sticks..which is what many of us would like to do.

They have previously ranked well in ISP ratings but will drop down
considerably

On 28/12/04 10:46 am, in article 49e2t01lm5simf54oon0agdp1cbjmndmtr@4ax.com,
"Steve" <nah@mail.com> wrote:

I think you'll probably find that there is only one truly dissatisfied
Plusnet customer out there generating most of the complaints - using several
fake names to try and give them bad press. They may well deserve it ( I
don't know as I'm not with them) but I would suggest that anyone who
regularly contributed to this NG, simply ignores ANY posts on the subject of
Plusnet. That way the troll will p**s off somewhere where he gets a
reaction.

"Graham in Melton" wrote

Graham,

Alas in this case it's probably not true. This major service outage is
occurring for many plusnet customers. I'm surprised so few have been vocal
so far.

The reason more will migrate here to complain is their email is down and the
plusnet support forum and ticketing system is going so slow as to be
unusable.

Jc.

On Tue, 28 Dec 2004 11:48:10 +0000, Graham in Melton
<nota@nospamplease.net> wrote:

Do they need any help?

So shut the fuck up you fag troll.

Here we go more free useless advice that he doesn't want to take
himself.

Do as I say and not as I do hm? Dick.

Fuck off troll.

How come you pricks don't practice what you preach?

On Tue, 28 Dec 2004 12:08:34 -0000, "Josey" <nospam@sandwich.ta>
wrote:

Too busy trying to complain via the website I guess.

That would be the complaints flooding in thick and fast to the drunk
caretaker fiddling while Rome burns.

Ought not to be allowed.

Steve <nah@mail.com> wrote in
news:49e2t01lm5simf54oon0agdp1cbjmndmtr@4ax.com:

PlusNet CS is staffed 24/7 even over bank holidays. There will be on call
network engineers as well however there will only be one or two people in
the building so it is impossible to expect them to be able to handle the
suddent deluge of calls and tickets that will be raised by this.

From what I can tell, the issue was that one of the parts of the database
was rebuilt and caused an error. An automated fix script was set to run
and this took quite a while (as would any script on such a large
database). Unfortunately the automated script didn't fix everything - I
have several accounts lying around and all but one are now working.

As a result this morning the on call engineer will either be going
through the remaining accounts manually or figuring out why the initial
script didn't sort out everything and writing another script.

Either way, the time of fix is not specifically down to the response time
of the engineers. Some people fail to comprehend the sheer amount of data
that is involved in an ISP.

It is unfortunate that the initial script did not fix everything, so from
that point I would hope a review into the troubleshooting process would
ocurr so they could prevent such partial fixes in the future.

--
Colin
*Drop DEAD from the email address to reply*

On 28 Dec 2004 12:34:57 GMT, cw <usenet@fidei.DEADco.uk> wrote:

Which is why we have backups and in any decent ISP's case backups of
machinery as well as software/database and this enables you to switch
to the backup almost instantly, you did do a backup didn't you? I DONT
think so.

What's the odds on Plus Net LOSING all the mail as well! Just to admit
you fucked up bigtime would go some way to appeasing those who want
your heads to roll.

Not much.

"PzychoBilly" <GRAVEYARD.STOMP@stomp.com> wrote in message
news9l2t01bgmd9m5667k00ln4qg24islo8ov@4ax.com...
Sods law dictates that these things will happen on Christmas day or on a
major public holiday
when there are fewer staff available.
Its OK to say "well they should be in" but by law everyone has a right to
public holidays
so if you don't give them time off on the correct days they end up being ff
at other times.
Plus they will have family commitments and you need to keep morale up by
being realistic about these things.

On the issue of backups, its possible to have a backup internet connection.
I do, and I have had to use it several times this year.
Obviously it woul dbe better if Plusnet fixed the problem quickly but you
should cover your own back and make sure you have a backup if you can't be
without internet access for any reason.

On Tue, 28 Dec 2004 13:18:50 -0000, "Gordon Hudson"
<gordon@usenet2.hostroute.co.uk> wrote:

Granted but they are big enough to take a kick up the arse I'm sure.

A backup dozen is wiser.

The layman simply cannot backup mail not received yet, especially when
it's sitting on Plus Nets servers NOBODY can access it despite what
the smartarses say here about multi xchanges and all that bullshit.

It's not just that, any fool can see this is turning into probably the
biggest cockup in the history of PN ADSL and still they fiddle while
Rome burns, they could at least ring "Jim;ll fix it"

"PzychoBilly" <GRAVEYARD.STOMP@stomp.com> wrote in message
news:bfn2t0d6i6h8natnp07ecp7r75p340nvvb@4ax.com...
If your email is of critical importance you should use a seperate email
service not linked to your ISP,
or hire in a secondary MX service like www.zoneedit.com (I am sure there are
others).

One thing to remember is that if a sending server is unable to deliver, they
normally keep trying for a number of hours nd then every day for a few days
so you may eventually receive mail which was destined for you.

On Tue, 28 Dec 2004 13:51:59 -0000, "Gordon Hudson"
<gordon@usenet2.hostroute.co.uk> wrote:

Why does that never go down then?

Not really the point is it.

If I'm standing in the cold waiting for a bus and it's doesn't show,
saying "it'll be along in a minute" is not much use to me.

On Tue, 28 Dec 2004 13:26:31 UTC, PzychoBilly
<GRAVEYARD.STOMP@stomp.com> wrote:

The fact that you are incapable of understanding something does not make

it untrue. You clearly have no idea at all about how secondary MX works.
--
[Davism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. (also known as Gee-axia)]

On Tue, 28 Dec 2004 11:21:04 +0000, Simon <wankers@plus.net> strung
together this:

you takes your choice.

I did say several times months ago that Plusnet were going to go
downhill and they're not as good as everyone thinks they are.
Meanwhile, my Pipex connection has been faultless since I had it 14
months ago. Maybe you should sign up with another ISP?
--

SJW
Please reply to group or use 'usenet' in email subject

"PzychoBilly" <GRAVEYARD.STOMP@stomp.com> wrote in message
news:kbp2t0tig9hh2bfmktekt8g13a4559idra@4ax.com...

It probably does but as its a backup the chances of both going down at the
sane time are slight.

Yes, but if you had the chacne of conjuring up a second bus it would prevent
the problem happening in the future.

On 28 Dec 2004 14:28:56 GMT, "Bob Eager" <rde42@spamcop.net> wrote:

Stop talking horse shit and prove how it will work lardarse. It wont
because you're full of shit.

On Tue, 28 Dec 2004 14:32:41 +0000, Lurch
<theoriginallurch@tiscali.co.uk> wrote:


Soothsayer go cast your spells somewhere else.

On Tue, 28 Dec 2004 14:32:58 -0000, "Gordon Hudson"
<gordon@usenet2.hostroute.co.uk> wrote:

But if you cant get mail from the original how is it going to the
backup anyway?

You're a magician! hell why didn't you say that in the first place,
give Plus a ring right about now I reckon they'll pay top dollar.