How long does it take to setup an account with plusnet?

I opted for Direct Debit payments and given the Bank Holiday, today is the
4th day my account is still on the first bit - Checking your Account (by
this i assume they mean bank account)?

--
Regards

Krys

http://www.angelhosts.com - http://www.tssn.org
http://www.krystianwhellans.com - http://www.skin-cub.co.uk

"AngelHosts.com" <nospam@krystianwhellans.com> wrote in message
news:TqPfc.33416$Y%6.4247394@wards.force9.net...
Raise a ticket and ask them whats happening. It'll get assigned to the
provisioning team and if you are lucky it just may speed things up, as it
should go through that stage v.quickly in my experience.

Jc.

"AngelHosts.com" <nospam@krystianwhellans.com> wrote in message
news:TqPfc.33416$Y%6.4247394@wards.force9.net...
Hi Krys,

I had this problem at the very beginning, and contacted them about it. The
reason they told me was because they were waiting for the bank to give the
okay before taking out the initial setup costs (and modem costs). They
informed me that if I contacted them with my card (debit or credit) details
they would take the first payment immediately and things would move quicker.

I provided my credit card details through the website and phoned them
informing them of the change. By the end of the day things were moving, the
money had been taken and they had contacted BT for a switch-on date - the
website 'ADSL Tracker' was updated to reflect the time and date.

Hope this helps you,

Best wishes

Gareth Edmondson

Thanx for the feedback guys

--

Regards

Krystian

On Fri, 16 Apr 2004 15:29:49 +0100, "Gareth Edmondson"
<gareth@findingnemo.indigo-cube.co.uk> wrote:

Hi there,

This is exactly why your account has been delayed. We need to get the
direct debit active before we can place an order. This generally takes
about 5 working days. If you do update your payment details with a
credit card and give us a quick call, we can have an order submitted
today.

regards

Luke
| Luke Horwath Unmetered & ADSL solutions
| Comms Team for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

AngelHosts.com wrote:

line was active in about a week.

--
Julian Knight, http://www.knightnet.org.uk/
Sheffield, United Kingdom
Security, Directory, Messaging, Network & PC Consultant
Instant Messaging:Jabber=jules@amessage.co.uk, Yahoo!=knighjm

On Fri, 16 Apr 2004 12:23:22 +0100, AngelHosts.com wrote:

Mine took exactly 7 days (5 working days)..

In article <iqtv70po51t6gviceqrlmo5b215b3p98uv@4ax.com>,
lhorwath@plus.net, a.k.a PlusNet Support says...



Hmmm ..... i submitted an order for a friend of mine, using a credit
card for initial payment and direct debit thereafter.

Despite assurances to the contrary from Ian Wild, and receiving the
modem, the account was not set as active because you were waiting for a
direct debit acknowledgement or something.

Pointless taking card details initially if you have no intention of
activating the account the moment payment is made on the card, surely?

Having said that of course, on phoning up Plusnet to 'complain' about
the situation (we were trying to log in under the impression the account
was live but couldn't as it wasn't) 15 minutes later the account was
activated.

Not a whisper of an apology though.

And there's still an error showing on his account ADSL Tracker Mr Wild!
Plus an upgrade fee of 15.99 .... what is that for??????

username in part is mikeg .... Mr Wild should have record of the rest?

"Tx2" <tx2newscollection-invalid-@hotmail.com> wrote in message
news:MPG.1aeb21e627c4742e989887@news.individual.ne t...
If your credit card is used once only, it may be prudent to have details
deleted from PlusNet's system after the initial transaction is completed.
Unfortunately this cannot be done online (or at least it could not when I
tried last autumn). When I raised a ticket for this to be done I was
initially fobbed off, and it took some persistence to get the details
removed.
--
Alan Law

On Sun, 18 Apr 2004 12:05:56 +0100, "Alan Law"
<AlanLaw@nospam.com.invalid> wrote:

Hi there,

I'm sorry to hear that. Any request raised to remove credit card
details should be actioned straight away.

regards

Luke
| Luke Horwath Unmetered & ADSL solutions
| Comms Team for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+

"Wira One" <wiraone2001@yahoo.com> wrote in message
newsan.2004.04.16.19.31.46.965150@yahoo.com...
Well i processed my order on the 11th April and am still waiting, given the
bank holiday today is day 8!

I did a ticket but just got told there were delays caused by BACS or my
Bank! My bank processed my DD with my last ISP in 3 days, so am left hanging
on the first bit, still checking my account.
--

Regards

Krystian

In an earlier contribution to this discussion,
AngelHosts.com <nospam@krystianwhellans.com> wrote:

I placed an order on the evening of 13th, and have been chasing progress
today by raising a ticket becuase it still says "confirming account
details".

They have replied saying that setting up a DD takes 5 working days, and that
it should be done by the end of today. Evidence from on-line access to my
bank account proves that it was *actually* set up before the weekend!

However, I notice that an automatic ticket was generated when I placed the
order - with some sort of review scheduled for 9am tomorrow (Wednesday
21st).

I suspect that because it sometimes takes UP TO 5 working days to set up a
DD, they don't bother to check until the 5 days are up!

Maybe someone from PlusNet Support would care to comment on what their Order
Process constrains them to do - or *not* do.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is Black Hole!

"Tiscali Tim" <tele@privacy.net> wrote in message
news:c63gik$7e9s2$1@ID-217758.news.uni-berlin.de...

I raised a ticket yesterday and was pretty much told the same thing. They
said that delays were caused by BACS or my Bank and once confirmed would
resubmit my order. It's amazing how two customers got the same line? Unless
we're with the same inneffective banks!

I called my bank today who said the DD was active in the name of Plusnet
Technologies Ltd.

I called Plusnet today and was told to wait a few days for it to show up on
there system .. Mine is now in excess of 5 working days.

One thing i have learned is when plusnet say 3 - 5 days they mean 5 days. So
when they claim my DD is active, it will take 7 - 10 days to setup my
acount - loosly meaning another 10 days of waiting.

Dunno if this constitutes the 12 month contract? If not, am off to NDO.

--

Regards

Krystian

On Tue, 20 Apr 2004 17:01:43 +0100, "AngelHosts.com"
<nospam@krystianwhellans.com> wrote:

Hi there,

Unfortunately with DD, we need to receive the confirmation back from
the bank, before we can submit the first months payment and hence
submit the order. The confirmation usually takes about 5 working days
to get back to our accounts team and proccessed. Although the bank may
have it set up, we can't until the confirmation has been received.

regards

Luke
| Luke Horwath Unmetered & ADSL solutions
| Comms Team for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+