On the subject of fair usage and actually how much data has been used
by a user I was wondering if anyone knows, or if a plusnet spokesman
would like to comment, on how long access/ip logs are kept by the
company before being recycled?

"EC" <eric___cartman@hotmail.co.uk> wrote in
news:1108455333.675126.309270@c13g2000cwb.googlegr oups.com:

I am concerned that Force 9 (Plusnet) are reporting data transfer in excess
of what the software meter on my PC reports so I asked for last month's
figures to ennable me to undertake a day-by-day comparison. Unfortunately
they tell me that only overall figures are available for the last three
months and that 'we are not currently able to drill down into previous
months daily figures and currently we are only able to show the total
overall figure'.

--
F

Beware spamtrap - remove the negative

On 15 Feb 2005 00:15:33 -0800, EC <eric___cartman@hotmail.co.uk> wrote:

Hi,

The RADIUS logs we have are kept accessible on your account for several
months, these show us when you connect and disconnect. We do archive logs
from time to time as the databases can get very large, and these archives
will go back for years.

Regarding the View My Usage data, on the portal and internally we can see
the figures on a daily basis for the current month, and monthly for the
last three months. Further back than this is stored but other than a
direct query by one of our database administrators we have no interface to
view these. It has been suggested that we provide more information for our
customers on this and the View My Broadband Tool is currently in the
stages of being re-written.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

"PlusNet Support Team" <dtomlinson@plus.net> wrote in message
newspsl8wshp7yf6049@callcentre06.plus.net...
Dave,

In line with the principles of the DPA, you should only retain data for as
long as there is a business requirement to do so. I cant see what purpose
there is to hold this data for years. It's not likely to be for taxation
purposes either.

Do you have any information in public concerning your data protection
policy?

Thanks

Carl

On Tue, 15 Feb 2005 21:07:47 UTC, "Carl"
<cjohnson103@hotmailREMOVE.MEcom> wrote:

Unless it's an exemption for the purposes of RIPA? Don't know if such
exists, but...

"Bob Eager" <rde42@spamcop.net> wrote in message
news:176uZD2KcidF-pn2-YsJnXlT8Tp5Q@rikki.tavi.co.uk...

Not as far as i know. I was under the impression RIPA was similar to the DPA
in the sense that data can only be retained for legitimate purposes covered
by the principals of the DPA. RIPA is just another was of law enforcement
bodies accesing the data (as opposed to S29 requests or court orders).

I shall endeavour to find out tomorrow.

Rgds

Carl

On 15 Feb 2005 22:09:59 GMT, "Bob Eager" <rde42@spamcop.net> wrote:

If it was for RIPA he shouldn't tell you, since he's told you it isn't
for RIPA, unless he's he shouldn't have told you!

--
astro

F wrote:

How much is is out and how do you connect?

I ask because if you use a modem/router box or have a firewall then what
actually makes it to your software meter may be less than what comes down
your line.

I drop about 300KB/day with a truly dynamic Pipex IP address, the highest
I've seen is 12 meg in a day.

Andy.

On 15 Feb 2005, "Carl" wrote:

I cannot see the data being especially detailed for it to represent anything
to lose sleep over, and since Plus.Net has accounting for usage, can see they
may need to keep it, in line with paperwork for business, being needed for up
to 7 years. If they were asked why one month some user (on a capped a/c) had
a higher bill, they may need to be able to answer that, but as to which IPs a
user connected to, I don't believe that level of detail would be kept, nor do
I believe it would even have been recorded... Peter M.

--
Try a commercial news service - from 50 MB/day (once-only fee of $4.95)
up to 1500 MB/day for 6 months $99.95, 600 GB over 6 months $149.75
with many options in between... <http://tinyurl.com/3rjw4>

On Wed, 16 Feb 2005 13:57:18 +0000, Peter M <us-mail@rocketmail.com> wrote:

Hi,

No we don't record what IP's or websites or whatever you haev visited at
all (except the apache logs for our portals for example). The RADIUS logs
are kept as you say in line with all paperwork and so that if there is any
queries we can deal with them.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

On Wed, 16 Feb 2005 12:15:20 +0000, Andy Furniss
<spam.bucket@surfanytime.co.uk> wrote:

There is certain amount of background traffic, ATM overhead and pings &
probes from virus infected machines/port scans. This can add up to quite a
bit over the course of a month.


With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

Andy Furniss <spam.bucket@surfanytime.co.uk> wrote in
news3qbe2-jl.ln1@amd.localdomain:
Connection is through a 3COM router

Last 7 days:
F9 Software
45.71 41.16
41.49 40.83
76.71 72.93
40.82 40.43
37.22 36.05
50.84 45.34
61.67 47.58

--
F

Beware spamtrap - remove the negative

On 16 Feb 2005 17:53:48 GMT, F <frank@spinningweb.notnet> wrote:

Hi,

If your router is in all the time then these figures will be correct and
the extra MB or two being the ATM overhead needed to keep the connection
alive as well as the various ping and probes that bounce off the router's
firewall.


With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

PlusNet Support Team wrote:

I am suprised you account at ATM level - some of the figures F posted don't
add up if you are doing it like that eg.

40.82 F9 and 40.43 software are too close.

Of course you may know that you don't do it at IP level - maybe you just
add the ppp ?

Anyone with a limited account who can get a cell count out of their
modem/router could confirm/deny this I suppose.

Andy.

F wrote:

Can you get you 3COM to give you stats (they may overcount though - see
other post).

Your software won't see the traffic that the router drops - and I guess
this is the difference. I also don't know whether it silently drops or
whether it replies with rst to syns or port unreachables etc. If it does
this is going to make things even worse - maybe there is a setting.

Andy.

"Andy Furniss" <spam.bucket@surfanytime.co.uk> wrote in message
news:2k5fe2-pk.ln1@amd.localdomain...

Without checking the RADIUS logs it's possible that F's router was only on
for part of the day that day. I am of course only speculating, but it does
make sense, in a 6 hour period for example there will be roughly a quarter
of the pings and probes and a quarter of the overhead as there can only be
data transfer if the router/modem is connected.






--
With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

"PlusNet Support Team" <dtomlinson@plus.net> wrote in
news:42163804$0$67370$ed2619ec@ptn-nntp-reader03.plus.net:
It's on 24/7...

--
F

Beware spamtrap - remove the negative