brightside S9 wrote:
Who is the ISP?

Peter Crosland

brightside S9 wrote:
Knowing who the ISP is might help in suggesting the best course to get
things resolved which presumably is the objective.

Peter Crosland

brightside S9 wrote:

You need a better ISP.

Graham

brightside S9 wrote:
Not without them calling BT to do it, no.


What happns - or happened to me, is that the ISP got BT to reset my
noise margin, and connection speeds improved. My BRAS profile however
seems to only revert upwards if the kit is online with NO DISCONNECTS
WHATSOEVER for several days at a time.

brightside S9 wrote:
Yes. By BRAS has dropped back too..wet weather and some resynchs has me
back down to 3000, whereas it DID pop up to 3500- for a while.


The issue is to get teh ISP to ask BT to reset the noise margin. You
SHOULD resynch at 6db. Maybe 9db. Certainly not at 15db...that is what
BT's kit will apply when they have detected a period of intense random
noise on the line.

(or in my case, when your router has an insvisble switch to make it
synch far too fats and ignore the SNR suggestions from the DSLAM)

I had to belabour my usually good ISP to get through to someone with
enough nous to understand what I was saying.

You need to simply be firm and say 'there was a problem on my line: Its
allright now, but BT's kit has not only reset my BRAS profile, but also
the noise margin which will not automatically reset itself. Please can
you get BT to reset my noise margin'

They won;t want to do that, because BT charges them for such calls,. If
you cant get satisfaction, use it as the stated reason to change ISP's

Good background info on all these issues at www.kitz.co.uk

NP
I have been pressing my ISP to do just that for weeks, they have (or they
claim ?) asked BT four times to no avail.
(Stuck on 1Mb/s, used to get ~2Mb/s, samknows says should get 3Mb/s)

Need some big stick to beat up BT with !
Regards,
Martin

"Martin²" wrote:

No, you actually probably just need a decent ISP that doesn't lie to you and
takes 'customer care' seriously instead of thinking it's just advertising
froth.

I've had some occasional line related probelms. IDnet are on it in a flash.
Last 'trouble' I had was sorted within 3 hours. It was probably BT engineers
or more likely some dumbfuck subbies fartarsing around with the DSLAMS but a
complaint from IDnet got the connection back up in 'no time at all'.

You get what you pay for.

Graham

Martin² wrote:
They haven't. When I finally got e-mail contsact with a *good* guy, he
enmailed me after every phone call, to say what BT had agreed to do, and
what would happen, and when. It did.



No: you need to ask to speak, or get email from, someone who knows at
your ISP, say that unless you doo, you will be switching accounts.

And don;t make that an empty threat.

The hassle should not be greater than what you have already gone through..