Hi,
Hope this is correct NG.
I'm fed up with BT from whom I get my 'phone, it is their customer service
that as upset me. They speak with strong Indian accents and very hard to
understand. I have a charging issue with them they do not seem to know
answers to my questions, e-mails take days to answer.
So many different packages my head spins.
Now I have the Post Office with its single tariff and it just reads as if
written for me and sounds cheaper, so could well be going over to them.
My broadband is with Tesco which the present contact runs out in August I
do get good service from them but they do not have the speeds that these new
providers offer. The PO have Broadband and would be 6x or more faster, but
their unlimited is subject to fair usage, my Tesco is truely unlimited.
Anyone with the PO broadband unlimited, can you tell me how their fair usage
effects?
I'm a heavy user as I play an internet game.

--
Regards,
David

Please reply to News Group

David wrote:
1) read the archives (via Google Groups) to find out if Post Office is any
good as phone/broadband provider. My memory suggests it is not particularly
good.

2) Many games are not significant uses of bandwidth. They require low
latency; being the time from triggering an action to it being acknowledged,
but they don't shift large amounts of data around.

3) No ISP at the prices you are considering is truely unlimited. They all
operate various policies to limit download volumes. Some are more explicit
than others about the volumes involved. Most users of ISPs get nowhere near
their use limits.


Personally, I would look elsewhere for a quality service, but you won't get
quality UK support at a bargain basement price level.



- Nigel


--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

"Nigel Cliffe" <me@invalid.invalid> wrote in message
news:fqjpji$9rt$1@news.albasani.net...


I pay Tesco £20 a month and get Unlimited with no strings speed being up to
1mb, always 0.9mb minimum.
I used 25Gb in February.
This is the fastest Tesco give with no limit, their service is reliable and
customer service good too and in this country. I was with Tesco on the old
dial up and one of their first Broadband customers, which will I hope show
with me at least they got the customer service right, I do not take bad
service.

Line estimates say I can go for 8Mb and will get over 6Mb.

I do not understand why Tesco are not offering these newer ways of providing
Broadband, maybe they will.

I will Google as you suggest on the Post Office.

I would appreciate as to how one is effected by the fair usage, does it just
slow down a bit or a lot, for a short time or long time?

Thanks again

--
Regards,
David

Please reply to News Group

David wrote:

You should try Virgin or Tiscali then !

You'll be more upset still.

Graham

"Eeyore" <rabbitsfriendsandrelations@hotmail.com> wrote in message
news:47CD70CC.9EA2D4FA@hotmail.com...
I tested the Post Office by 'phone and e-mail and did OK.

--
Regards,
David

Please reply to News Group

"David" <david.park@tesco.net> wrote in message
news:rMbzj.30235$%W6.11563@newsfe2-gui.ntli.net...

Post Office phone and broadband are white label BT services. See link.

http://www.theregister.co.uk/2007/05/18/bt_po_isp/

You may end up with India call centres again.

In article <rMbzj.30235$%W6.11563@newsfe2-gui.ntli.net>,
david.park@tesco.net says...
That's because they are Indian. In India no less.
--
Regards
Jon

David wrote:
The quick answer is yes....

Are you sure you will get faster speeds if you change?
Will your physical line and distance from the exchange
restrict the available speed. The "Up to" bit.
Will your proposed provider offer enough backhaul
bandwidth, or will factors like contention and traffic
shaping place a limit on what they deliver, as opposed
to what they claim?
"Out of the frying pan into the fire" comes to mind.

<ato_zee@hotmail.com> wrote in message
news:47cde0dc$0$21868$db0fefd9@news.zen.co.uk...

Yes that is why I'm asking these questions!
Trying to avoid getting burnt.
'phone must change.
Broadband maybe, I get good service from Tesco and no limits, just that they
are on the old slow speeds.

--
Regards,
David

Please reply to News Group

David wrote:
Up to is meaningless.

Take a look here

http://www.plus.net/residential/broa...=tab_broadband

Real world advice and reasonable prices not to mention UK call centre.

Peter Crosland

g6jns@yahoo.co.uk

"Peter Crosland" <g6jns@yahoo.co.uk> wrote in message
news:13ssrtm7f7oh239@corp.supernews.com...
would have to be their £30 one.
I note they are also upto 8mb so the 6mb promised by others here will
probably apply.
I can assure you when I have checked my speed I have not suffered a slow
down of any great measure with Tesco on my BT line. ThinkBroadband reports
me as 0.9mb, I'm a mile from exchange.
--
Regards,
David

Please reply to News Group

On 05/03/2008 11:38, David wrote:

only peak hours bandwidth counts to the metered bandwidth

David wrote:
As I said before up to 8mb is quite meaningless. The length of the line and
the noise level are what determine the speed. I suggest you take a look at

http://www.samknows.com/broadband/checker2.php and see what it predicts.
Also take a look at

http://www.thinkbroadband.com/guide/broadband.html and read it carefully so
you have some chance of understanding what is on offer. Also read what the
Plusnet site said about usage and costs. When you have done all that you
will be in a better position to understand the issues and make an informed
choice.

Peter Crosland

g6jns@yahoo.co.uk

"Peter Crosland" <g6jns@yahoo.co.uk> wrote in message
news:13stbdu60ba6e7c@corp.supernews.com...

I have and will look at those sites.

But I know you trying to help and I'm gratefull, but What I see now is a 5
to 10% loss of my speed of 1mb.
Various checks from the 8mb people say I will get at least 6mb are you
saying losses on these higher speeds are greater? Or the 8mb, even the 6mb
not there in the first place?

--
Regards,
David

Please reply to News Group

David wrote:

Elsewhere in the thread, I think you said 1 mile from exchange. Assuming
this is 1 mile of fairly clean copper cable (not aluminium which a few
places are plagued with), then you should see something around the 6Mb speed
you have mentioned.

If the ISP selected has enough capacity and isn't massively throttling your
traffic (its no use having 6Mb to the exchange if they then put you on an
effective 0.5Mb throughput pipe!), then that is a noticeable increase from a
1Mb service.

Some people (including some press journalists) get very hung up on whether
you actually see 5Mb, 6Mb or 7Mb. But for the vast majority of users, an
ADSL-Max service (the "up to 8Mb" services) is gives a higher speed than a
fixed speed service. In a handful of cases, staying on the older "fixed"
speed services is better.



- Nigel (ex BT employee in R&D, including ISP services)


--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

David wrote:
The Tesco packages are in effect fixed speed packages with a maximum of 512
1MB or 2MB speed. In each case this is the maximum speed that their system
will allow connection and all but very long lines of several miles would
support such speeds. The ISPs offering up to 8MB packages are stating the
maximum theoretical connection speed. In the real world the actual
connection speed will be less than this but unless, and until, the line has
been in use for several days this will vary. It is likely that as you are
close to the exchange that the actual stable connection speed will be 6MB
but it could be more or less.

On Wed, 5 Mar 2008 10:02:29 -0000, "Peter Crosland"
<g6jns@yahoo.co.uk> wrote:

And poor customer service, it took them over 6 weeks to sort out
getting my SNR reset to 6dB and then it wasn't fully sorted. During
that time they would keep closing tickets without resolving them.

I had the option of a £30 discount for a 12 month contract, I didn't
take the option. I have also had the opprotunity to get referral
fee's, but haven't done so as I could not honestly recommend them.

regards

nemo2

On Wed, 5 Mar 2008 10:02:29 -0000, "Peter Crosland"
<g6jns@yahoo.co.uk> wrote:

Add my vote for plusnet. They're not perfect, but are open & honest
IMHO.

If PO Broadband is anything like PO homephone for service then I would
avoid!

M.

"David" <david.park@tesco.net> wrote in message
news:rMbzj.30235$%W6.11563@newsfe2-gui.ntli.net...
I'm in the process of leaving Tesco too, I'm due to go live with Sky's BB
service tomorrow. I too only managed a max of 1Mb over the 3 years I've been
with them (on a 2Mb deal/£18.50 pm)) but it was at least reliable. With Sky
I hope to improve the d/l speed as my local exchange is LLU enabled, which
Tesco do not utilise, for the 8Mb/£21 pm I'm going to pay. Oh, and because
you can't have Sky's BB without the dish and box I hope to reduce that
monthly contract with the sale of said box/dish via an auction site (after a
quick word the Sky man just set it up on the garden to register the card
then gave me brand new components to shove in the attic).
The reason I switched? Tesco's Customer Services. Be thankful you have'nt
ever needed them.

--
SR