Hi All,

I have a Belkin F5D7632-4uk wireless router / ADSL modem. It is my second
replacement as I thought the first one was faulty. It turns out that the
replacement has the same problem connecting to the Internet.

After speaking with Belkin support, BT (who did a line test) and my ISP
(Plusnet) I am no closer to finding a solution.

My previous router (also Belkin) worked fine and my trusty BT Voyager modem
continues to work fine on the same line. The new router (F5D7632-4uk) is
unable to establish a connection to the Internet.

It detects the line and displays the line speed on the main status page of
the web-based config but I cannot bowse the 'Net nor ping any external
addresses.

All ISP settings and passwords are correct.

Could you suggest what could possibly be wrong?

Thanks,

Jeff

"JB" <me@here.com> wrote in message
news:43f1d5df$0$6961$ed2619ec@ptn-nntp-reader02.plus.net...
: Hi All,
:
: I have a Belkin F5D7632-4uk wireless router / ADSL modem. It is my second
: replacement as I thought the first one was faulty. It turns out that the
: replacement has the same problem connecting to the Internet.
:
: After speaking with Belkin support, BT (who did a line test) and my ISP
: (Plusnet) I am no closer to finding a solution.
:
: My previous router (also Belkin) worked fine and my trusty BT Voyager
modem
: continues to work fine on the same line. The new router (F5D7632-4uk) is
: unable to establish a connection to the Internet.
:
: It detects the line and displays the line speed on the main status page of
: the web-based config but I cannot bowse the 'Net nor ping any external
: addresses.
:
: All ISP settings and passwords are correct.
:
: Could you suggest what could possibly be wrong?
:
: Thanks,
:
: Jeff
:
:
Personal don't know this router but would say it's the firewall settings.

Chris

--
Cheap As Chips Broadband http://yeah.kick-butt.co.uk

Unfortunately not. The issue occurs with the internal firewall and all
software firewalls disabled.

Jeff

"JB" <me@here.com> wrote in message
news:43f1dd45$0$6965$ed2619ec@ptn-nntp-reader02.plus.net...
:> Personal don't know this router but would say it's the firewall settings.
: >
: > Chris
: >
: > --
:
:
: Unfortunately not. The issue occurs with the internal firewall and all
: software firewalls disabled.
:
: Jeff
:
:
A quick google turned up a lot of problems with this router.
Uk setting found on google:

VPI number: 0
VCI number: 38
Authentication: CHAP (Auto)
Modulation: G.DMT
Encapsulation: PPP over ATM (PPPoA)
Virtual Circuit Multiplexing (VC-MUX) - sometimes combined to PPPoA VC-MUX
Password as ISP
Username as ISP

Personal from what I have been reading I would return for a refund.

Chris

--
Cheap As Chips Broadband http://yeah.kick-butt.co.uk

JB wrote:

When you say you cannot ping external addresses, are you trying some IP
address (such as 212.159.6.9 - one of the name servers) or some named
site, such as www.bbc.co.uk ? If you cannot ping 212.159.6.9 then
yes, it's not working properly, but if you can then you might not
have DNS settings working properly, perhaps DHCP or something.

I cannot ping any remote IP address - DNS, websites...nothing. DNS settings
are accurate and DHCP is assigning internal IP addresses perfectly. I am
pretty sure the router is working as Belkin designed it. However, I suspect
that it is perhaps more 'sensitive' than my other connecting hardware - is
this possible?

The weirdest thing is this...

If I connect using my ADSL modem and quickly unplug the line and connect it
to the router, I can connect. Almost as if the modem is doing a 'jump
start'. The connection will then die after a few seconds. If, however, I do
a continuous ping to a website or DNS IP address, the connection stays
alive. When I end the continuous ping, the connection dies after a few
seconds.

When the connection is dead, the reconnect button on the router's
configuration page does not reconnect.

Jeff

"JB" <me@here.com> wrote in message
news:43f2068d$0$82670$ed2619ec@ptn-nntp-reader03.plus.net...
clear it and try that. You would be amazed how many times it's simply wrong
username & password and thus no connection. You would kick yourself how
often it happens in fact. Trying the bt test login would give you an idea if
it really is connecting or not. Ignore the DSL light (as long as it's not
flashing) and try the test login FIRST

There is also the possibility that the router is using a different gateway
address than that of you old one but if your settings are all automatic then
this should not be an issue.

Yep, tried that with Belkin support. It just seems that the router is
incapable of establishing and maintaining a connection for whatever reason.

Jeff

Here's a screenshot of the status page:

http://217.154.67.191/router.gif

I can only get 1mb in my area apparently. Could the line be too slow for the
router or something?

Jeff

JB wrote:
If you want to post links posts one to your diagnostics page, all that
page shows is that your router is synch'd up at 1Mb but is not
connected. Why is anybodies guess unless you post your diagnostics

Stats are:

Upstream - 288 Kbps
Downstream - 1152 Kbps

Noise Margin
Upstream 25 dB
Downstream 20 dB

Attenuation
Upstream 62 dB
Downstream 50 dB

Jeff

In an earlier contribution to this discussion,
JB <me@here.com> wrote:

There's nothing obviously wrong with that. The fact that it won't connect to
your ISP pretty certainly means that there's something wrong with your logon
details and/or other config options. I know you repeatedly say that they are
ok, but I suggest that you get someone else to go through it with a fine
tooth comb - because you're probably overlooking something which someone
else would spot.
--
Cheers,
Roger
______
Please reply to newsgroup.
Reply address IS valid, but is disposable in the event of excessive
spam.

I have worked with many routers, modems, router / modem combos and have
years of experience in IT support. I have configured these settings on
several devices successfully. I know the login details are correct - even
the BT test credentials don't work.

Jeff

"JB" <me@here.com> wrote in message
news:43f30041$0$82649$ed2619ec@ptn-nntp-reader03.plus.net...
I've heard bad things about belkin.

Dan

"
Here's a screenshot of the status page:

http://217.154.67.191/router.gif


I can only get 1mb in my area apparently. Could the line be too slow for the
router or something?


Jeff


I see you have NAT and firewall enabled you should run your test with
turned off and how are you trying to connect to the internet wireless or
cable?

Have you tried to connect by wire?



Chris




--
Cheap As Chips Broadband http://yeah.kick-butt.co.uk

I've tried firewall on and off and I am connecting both by wireless and
wired.

I will try NAT turned off although Belkin say there are very few instances
where you would have NAT turned off.

Thanks,

Jeff

"JB" <me@here.com> wrote in message
news:43f35817$0$3632$ed2e19e4@ptn-nntp-reader04.plus.net...
Disabling NAT made no difference.

Jeff

JB wrote:
It's time to bite the bullet & return to seller then & if you're that
experienced & configured that many routers you didn't really need us
to tell you that did you....

"JB" <me@here.com> wrote in message
news:43f35e07$0$82675$ed2619ec@ptn-nntp-reader03.plus.net...
:
: "JB" <me@here.com> wrote in message
: news:43f35817$0$3632$ed2e19e4@ptn-nntp-reader04.plus.net...
: >> I see you have NAT and firewall enabled you should run your test with
: >> turned off and how are you trying to connect to the internet wireless
or
: >> cable?
: >>
: >> Have you tried to connect by wire?
: >>
: >>
: >>
: >> Chris
: >>
: >
: > I've tried firewall on and off and I am connecting both by wireless and
: > wired.
: >
: > I will try NAT turned off although Belkin say there are very few
instances
: > where you would have NAT turned off.
: >
: > Thanks,
: >
: > Jeff
: >
:
: Disabling NAT made no difference.
:
: Jeff
:

Time to say bye to it and go for a dlink or netgear or some over make!

Chris

--
Cheap As Chips Broadband http://yeah.kick-butt.co.uk

"Joker7" <sat_ring@hotmail.com> wrote in message
news:43f37d3f$0$44467$ed2619ec@ptn-nntp-reader03.plus.net...
I have had a similar problem twice this week with my Belkin Modem and
wireless router getting a similar view on the configuration page.

The problem was that the router was not logging into the ISP. There was
nothing wrong with the login details.
I spent a long time talking to the ISP who confirmed that I was not logged
into the system.
This isolated the problem to the modem router.
I tried switching off the modem at the power source and switching it back
on, all to no avail.

In the end I removed the phone cable from the back of the modem, waited a
couple of minutes and put it back and within a couple of minutes, i.e. the
time it takes to login, I was back on the internet with the green connected
on the config page.

The second time it happened, repeated the fix and got the same result. My
modem router has been on 24/7 for the last 15 months and it helped just
removing all the cables and putting them back in again.

Its not an engineering solution but it worked for me.

chrisb