PC World has denied a repair request on a physical case defect for an
Acer notebook only because it had Linux installed on it.

http://www.tgdaily.com/content/view/33819/118/

Digby wrote:

Bizarre.

Sounds like a case (boom-boom!) for Trading Standards.

Graham

Digby wrote:

And yet another reason not to touch PC World with a bargepole.

Graham

On Thu, 13 Sep 2007 12:04:29 +0100, Digby <a> wrote:

get a driver working

Regards,



--
Stephen Howard - Woodwind repairs & period restorations
www.shwoodwind.co.uk
Emails to: showard{whoisat}shwoodwind{dot}co{dot}uk

"Digby" <a> wrote in message
news:s76ie35mr0l8e6o0cu49tvrmd4c7bjqq5r@4ax.com...
I hope that he sues PC World. Mind you, if they think the OS has anything to
do with hardware, then I dread to think what they try to sell in-store.

"Digby" <a> wrote in message
news:s76ie35mr0l8e6o0cu49tvrmd4c7bjqq5r@4ax.com...
I know it sounds "rediculous", but these things do happen.

I recently had a Chris de Burgh CD installed in my car stereo and it caused
my vehicle to crash into a tree. I told the investigating officer, but he
remained adamant that I was seventeen times over the limit and would have to
spend some time in jail.

Unbelieveable.

"Eeyore" <rabbitsfriendsandrelations@hotmail.com> wrote in message
news:46E9235B.47E369DA@hotmail.com...
Would it be ok to hit them over their corporate heads with a barge pole?
With nails through it?

ABC wrote:
Perhaps they reasoned they wouldn't be able to test the
machine. They may have to complete standard hardware
diagnostics before they can sign off on a repair. The owner
could have refused to accept the repair if Linux
subsequently failed to boot.

On Thu, 13 Sep 2007 12:04:29 +0100, Digby wrote:

He should threaten to sue through the Small Claims Court.

They would not want to face ridicule in the SCC on this case.
(Need to get past the local PCW branch manager and up to HQ.)

--
Maurice
(Remove 'removethis.' to reply by email)

On Thu, 13 Sep 2007 16:24:46 UTC, JW <jw@privacy.net> wrote:

There's nothing wrong with hardware diagnostics on a bootable CD. That's
what IBM provide with the machines I have here. The diagnostics actually
run under PC-DOS.

--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]

Maurice Batey wrote:
Why not; it would hardly be the first time they've been in or threatened
with court for ignoring consumers' statutory rights.

Owain

JW wrote:

It was a broken piece of plastic / metal. It doesn't need 'testing'.

Graham

On Thu, 13 Sep 2007 18:14:11 +0100, Maurice Batey wrote:

The latest that I've seen is that PCW has said it was a 'misunderstanding'
- but the HD would have to be formatted and XP installed for full testing.
The front hub on my bike split - wrong map in the saddlebag.
--
Peter.
You don't understand Newton's Third Law of Motion?
It's not rocket science, you know.

Eeyore wrote:
But the shop won't be able to have a giggle over all the stuff on his
hard disk if they don't "test" it...

Owain

On Thu, 13 Sep 2007 20:11:29 UTC, PeterC
<giraffenos.pam@homecall.co.uk> wrote:

So go to your local computer fair and buy a small laptop HDD - Then
they can do what they like to it and they can't see your data :-)

--
Regards
Dave Saville

NB Remove nospam. for good email address

"Mike Roman" <mikeoroman@loseit.gmail.com> wrote in message
news:46e94c07$0$5509$9a6e19ea@unlimited.newshostin g.com...
probably be futile...

"Dave Wade" <g8mqw@yahoo.com> wrote in message
news:yq6dnWDnCvca13DbnZ2dnUVZ8sylnZ2d@eclipse.net. uk...
I was in there recently (it's ok, I was just there to bait the staff - if I
could find any - not to buy anything) and the ditsy girl that eventually
arrived to "help" us was carrying a notepad. My mate joked that it probably
contained her "script" - she immediately admitted that it should do, but
she'd forgotten to bring her own pad and was intending spending the day
wandering around the store with a blank pad, hoping to avoid trouble. So we
told her all about the laptop we had no intention of buying from them and
left...

In article <pan.2007.09.13.17.14.10.696451@bcs.removethis.org .uk>,
Maurice Batey <maurice@bcs.removethis.org.uk> writes:
In my experience you need to do more than threaten it with PC World
(Dixons Stores Group). A few years ago when I had an issue with them. On
the phone their suggested resolution of the matter fell way below what
statuatory rights would give me. I wrote recorded delivery to the
registered address of the company, my letter was ignored. I wrote a
second time, that letter was ignored. I then simply sued them on-line.
http://www.hmcourts-service.gov.uk/o...mcol/index.htm

They failed to respond, until the very last moment, when a court hearing
was scheduled. A few days before they paid me in full, with all the
costs I had detailed in taking that action.

I expect it is their standard policy to call the customer's bluff, and
not do anything until the very last minute, knowing that the majority
won't take it that far.

I'm quite happy to continue to buy from them, where it is to my
advantage. I treat them like any other large company: if they foul up,
I'm not prepared to spend ages on the problem. It's one phone call, two
recorded delivery letters, then sue. Works for me.

--
Tim Clark

On Tue, 18 Sep 2007 21:12:12 +0000, Tim Clark wrote:

My letter to PCW HQ was not ignored. They requested a
statement from an expert witness on the condition of the item,
which I obtained at a cost of £10 (which they refunded, as they
were obliged to do), and then coughed up what I had claimed.

--
Maurice
(Remove 'removethis.' to reply by email)