- Virgin Media
- Posted by Ron on August 6th, 2007
I had some troubles in April, which were rectified pretty quickly,
although I still seem to get 'no programme information' more than half
the time.
About 3 weeks ago I started getting a loss of signal from the
terrestrial channels via the aerial (fed into and out of the set top
box). I thought this was the aerial and arranged for a new one to be
installed, as I need this to get teletext and to record 'normal' tv
while watching cable tv. I had an idea and tried connecting the aerial
directly to the tv without going through the set top box and it works
fine, so it looks like there is a fault with the set top box.
Today I called Virgin Media to report the fault and got through, I
suspect, to a call centre in Mumbai, who just kept repeating that he
would not send an engineer as it was not a Virgin Media problem even
though it is the set top box that is causing it ???
I am aware that this group is monitored by Virgin Media staff as it
was through this that the problem in April was sorted out.
I hope you can help
Thanks
- Posted by Alex Potter on August 6th, 2007
On Mon, 06 Aug 2007 02:18:18 -0700, Ron wrote:
While that may well be true, you will probably get a speedier response if
you post such requests in virginmedia.support.tv
HTH
--
Regards
Alex
The From address above is a spam-trap.
The Reply-To address is valid
- Posted by Alex Brown on August 6th, 2007
On Mon, 06 Aug 2007 11:12:19 GMT, Alex Potter
<spambin@ap-consulting.co.uk> wrote:
Agreed Alex. Also happy to help if the OP wants to mail me details
....
Alex
--
Alex Brown
Senior Product Manager
Product Management, Virgin Media
