- Virgin Media LOONIES ! What planet are they living on ?
- Posted by Eeyore on April 23rd, 2008
Received in the post today.
Dear Mr Xxxxxxx.
We have a few things to tell you about your Virgin media services, so we
thought we'd drop you a line.
The first is all about the cost of services. From 1st June your services
will cost £1.50 a month more.*
Errr.... right and the UK 24/7 call plan is £7.45 vs BT's £4.95 ? PLUS
they want £5 pcm for non DD payment vs BT's £1.50 (still scandalous).
So, VM = £11.00 + £1.50 increase + £7.45 Talk Unlimited + £5 non-DD
surcharge = £24.95 pcm
BT = £11.00 + £4.95 UK Anytime + £1.50 non-DD surcharge = £17.45
Why would anyone choose VM ?
Graham
- Posted by Eeyore on April 23rd, 2008
Eeyore wrote:
Oh - I nearly forgot ....
Daytime rates to UK numbers ... "will change from 3.25 pence per minute to 4
pence per minute."
Graham
- Posted by Tim Clark on April 23rd, 2008
In article <480F6EC0.778251B1@hotmail.com>,
Eeyore <rabbitsfriendsandrelations@hotmail.com> writes:
You forget the best bit in the letter, the sentence before where they
describe that increase, "There will also be a small increase to the
daytime rate for calls...". It's an increase of 23%.
Perhaps some Virgin Media employees should try it on their bosses: "I
wonder if I could have a small increase in my pay ..... about 23%. What
do you mean it's not small? Trevor Elliott, Virgin Media's MD of
Customer Services states that it is!"
--
Tim Clark
- Posted by Old Codger on April 24th, 2008
On Wed, 23 Apr 2008 19:29:08 GMT, "Tim Clark"
<Timothy.Clark@btinternet.com> wrote:
Bunch of wankers. Notice how that little weasel shit Branson crawled
away from the responsibility and still come up smelling of roses.
Ponce!
I'd say anything with VIRGIN in the name needs boycotting unless it's
an 18year old female.
- Posted by Woody on April 24th, 2008
"Old Codger" <oldcodger@anyoldwherewilldo.com> wrote in message
news:a48014hipi3t1999ve8vr93f1b8afeuskj@4ax.com...
Wrong maybe?
Virgin broadband is generally one of the better and more reliable
suppliers - as someone else said on another NG "that is the one thing
that they actually do quite well."
You can have broadband by cable without having the TV or phone
packages - I do.
--
Woody
harrogate three at ntlworld dot com
- Posted by Old Codger on April 24th, 2008
On Thu, 24 Apr 2008 18:56:20 GMT, "Woody" <woody@spamblock.com> wrote:
You thank your lucky stars you don't need any customer service from
the ponces, when you do you'll know what hell is like.
- Posted by Eeyore on April 24th, 2008
Woody wrote:
How on earth do you get that idea ? I tried their 4 Mbps offering which
would do that speed off peak - dropping to 500kbps at peak times !
It's absolutely rubbish albeit maybe fractionally better than some of the
other bottom-feeder ISPs.
Graham
- Posted by Chris Leuty on April 24th, 2008
In article <480F66D8.11CB8F83@hotmail.com>,
Eeyore <rabbitsfriendsandrelations@hotmail.com> wrote:
Well, BT normally charge £125 to install/connect a phone line which
might well put off existing long-time cable customers.
However, until the end of June they've cut the price to just £30* which
makes things a little more interesting.
*If you sign up for one of their call packages for 18 months - see
<http://www.serviceview.bt.com/list/p...8_boo/SNL21-08.
pdf>
- Posted by Eeyore on April 24th, 2008
Chris Leuty wrote:
It certainly does make it more interesting.
Graham
- Posted by Mark McIntyre on April 24th, 2008
Old Codger wrote:
I reckon that's horses for courses. My own experience has been good,
phone answered on boxing day, competent person phoned me back, engineer
booked and arrived on the right day, fault fixed.
Others have had different experiences, but then the same can be said of
every utility provider's CS team.
- Posted by Old Codger on April 25th, 2008
On Thu, 24 Apr 2008 23:52:00 +0100, Mark McIntyre
<markmcintyre@spamcop.net> wrote:
Not in the same volume as VM complaints.
- Posted by Carl Waring on April 25th, 2008
Old Codger wrote:
Really? Can you cite a reputable source for your statement of fact? Maybe a
web site that has done a survey and found that more people have complained
about VM than any other service in the UK?
--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495
- Posted by Carl Waring on April 25th, 2008
Eeyore wrote:
Perhaps he uses the service? Mine's fine too. So are many others. Yes, some
people are having some problems, but then that's the same with any ISP.
--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495
- Posted by Carl Waring on April 25th, 2008
Eeyore wrote:
Yeah. Not bad.
"2. Customers must make at least 30 chargeable or inclusive calls every
three month period or 10 chargeable calls or inclusive calls per month if
you are billed monthly."
No such caveat with VM of course :-)
I'm actually tempted by that, given the appaling state of VM's basic
telephone call charges.
Hang on! Aren't I supposed to not find fault with VM's services? See! Told
him he was wrong ;-)
That said, I use 18185.co.uk so I don't actually /pay/ VM for my calls
anyway.
--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495
- Posted by Old Codger on April 25th, 2008
On Fri, 25 Apr 2008 10:18:06 +0100, "Carl Waring"
<email@carlDASHwaring.co.uk> wrote:
Piss off troll.
- Posted by Chris Leuty on April 25th, 2008
On 25 Apr, 10:24, "Carl Waring" <em...@carlDASHwaring.co.uk> wrote:
No, and I did think it was an odd clause; I could understand if they
insisted on a number of chargeable calls but surely it is better for
BT if I pay for a call package but don't actually make any calls on
it. Anyway, I think I (or my wife or kids) could just about manage one
call every three days if I chose the evening & weekend calls option.
If I have that with £5 Sky broadband (already a subscriber), then I'll
certainly be better off in the medium to long term, plus there'd be
no Phorm or STM to worry about. However, VM broadband has always been
very reliable for me so I am reluctant to switch but getting a cut-
price BT line now would give me so many more options for the future.
Decisions, decisions...
No doubt VM retentions would offer me a cracking deal if I phoned up
to cancel.
- Posted by Carl Waring on April 25th, 2008
Old Codger wrote:
That would be a 'no' then. Thought so.
--
Carl Waring
DigiGuide:
Full: http://getdigiguide.com/?p=1&r=1495
Freeview (free): http://getdigiguide.com/?p=4&r=1495
Web-based: http://getdigiguide.com/?p=3&r=1495
- Posted by MeGgAhUrTz on April 25th, 2008
"Chris Leuty" <chris.leuty@gmail.com> wrote in message
news:ae4c947a-851b-4095-aeeb-35e3aef7d1be@m73g2000hsh.googlegroups.com...
Which you'd receive for a month or two before receiving a letter stating
they aren't billing you enough
!!
- Posted by Mark McIntyre on April 25th, 2008
Old Codger wrote:
How do you know? Do you work for VM's complaints dept, and did you
previously work for several other firm's complaints depts? And perhaps
you're too young to remember NTNoCN's skit on the gas board.
Note that you can't gauge anything meaningful from reading usenet.
Posters are a self-selecting tech-savvy group biassed towards those with
a problem and thus not representative.
- Posted by Old Codger on April 26th, 2008
On Sat, 26 Apr 2008 00:36:36 +0100, Mark McIntyre
<markmcintyre@spamcop.net> wrote:
If millions of people are screaming about a terrible service you can
bet it's for real.
I also speak from personal experience. Virgin are shit and that prick
Branson should be hung in the town square.
