- Wanadoo ADSL Outage Sunday Evening 23rd Jan
- Posted by Tony Doherty on January 23rd, 2005
Anyone else experience an outage of around 1 hour this evening ?
Could not connect to the server at the far end. ADSL on the line was OK.
The Wanadoo recorded service status said that the network was ok.
Did not queue long enough to speak to a human though.
- Posted by Ivor Jones on January 23rd, 2005
"Tony Doherty" <tony.doherty@nospambigfoot.com> wrote in message
news:ct0s4j$sv3$1@newsg3.svr.pol.co.uk...
Where are you located..? What time was it out..? No problems here in the
West Midlands.
Are you using a router..? Sometimes I've known this happen if the router
locks up, a reboot usually cures it.
Ivor
- Posted by Tony Doherty on January 23rd, 2005
"Ivor Jones" <this.address@notvalid.inv> wrote in message
news:ct0sf4$t85$1@newsg3.svr.pol.co.uk...
I could not connect from 1715hrs to just before 1900hrs
Definitely was not my router as I cycled it several times. I also connected
my Speedtouch USB modem and it reported the same problem.
- Posted by Cliff Goldsmith on January 23rd, 2005
don't use 0870 number to contact customer services use 01642732795
"Tony Doherty" <tony.doherty@nospambigfoot.com> wrote in message
news:ct0s4j$sv3$1@newsg3.svr.pol.co.uk...
- Posted by Tony Doherty on January 23rd, 2005
"Tony Doherty" <tony.doherty@nospambigfoot.com> wrote in message
news:ct0spn$rlg$1@newsg1.svr.pol.co.uk...
Finally got through to Wanadoo. They know of no general problems but will
perform a test on my line. I have to call them back tomorrow to find out the
results.
A bit one sided from the customer's point of view!!!!
- Posted by Andy Hewitt on January 23rd, 2005
Tony Doherty <tony.doherty@nospambigfoot.com> wrote:
<Snipped Text>
Why?
Sounds like a localised issue to me, all Ok here in Durham.
--
Andy Hewitt ** FAF#1, (Ex-OSOS#5) - FJ1200 ABS
Honda Civic 16v: Windows free zone (Mac G5 Dual Processor)
http://mysite.wanadoo-members.co.uk/...itts/index.htm
- Posted by Tony Doherty on January 23rd, 2005
"Andy Hewitt" <hairy.biker@spamcop.net> wrote in message
news:1gqv2rx.4kqnff1v229baN%hairy.biker@spamcop.ne t...
In my opinion, good customer service would be to perform a line test and
offer to relay information about the results by email or telephone to the
customer.
- Posted by Andy Hewitt on January 23rd, 2005
Tony Doherty <tony.doherty@nospambigfoot.com> wrote:
<Snipped Text>
That's fair enough.
--
Andy Hewitt ** FAF#1, (Ex-OSOS#5) - FJ1200 ABS
Honda Civic 16v: Windows free zone (Mac G5 Dual Processor)
http://mysite.wanadoo-members.co.uk/...itts/index.htm
- Posted by me@privacy.net on January 23rd, 2005
Tony Doherty wrote:
See http://www.btopenworld.com/business/help/sstatus/bb
- Posted by Tony Doherty on January 24th, 2005
<me@privacy.net> wrote in message
news:v_WId.17322$GG1.3567@text.news.blueyonder.co. uk...
Problem in the Hamilton area
We are aware of a problem in the Hamilton (01698) area which may prevent
customers from accessing the internet. Our engineers are working to resolve
the problem. We apologise for any inconvenience this may cause.
Cheers my friend, that explains it. I will save this URL in my favourites
list for future reference.
I knew that my setup was OK. One would think that Wanadoo Customer services
would have this webpage or similar BT alerts at their fingertips since they
are a major customer of BT Wholesale!!!
- Posted by Tony Doherty on January 24th, 2005
<me@privacy.net> wrote in message
news:v_WId.17322$GG1.3567@text.news.blueyonder.co. uk...
Problem in the Hamilton area
We are aware of a problem in the Hamilton (01698) area which may prevent
customers from accessing the internet. Our engineers are working to resolve
the problem. We apologise for any inconvenience this may cause.
Cheers my friend, that explains it. I will save this URL in my favourites
list for future reference.
I knew that my setup was OK. One would think that Wanadoo Customer services
would have this webpage or similar BT alerts at their fingertips since they
are a major customer of BT Wholesale!!!
- Posted by Tony Doherty on January 24th, 2005
<me@privacy.net> wrote in message
news:v_WId.17322$GG1.3567@text.news.blueyonder.co. uk...
Problem in the Hamilton area
We are aware of a problem in the Hamilton (01698) area which may prevent
customers from accessing the internet. Our engineers are working to resolve
the problem. We apologise for any inconvenience this may cause.
Cheers my friend, that explains it. I will save this URL in my favourites
list for future reference.
I knew that my setup was OK. One would think that Wanadoo Customer services
would have this webpage or similar BT alerts at their fingertips since they
are a major customer of BT Wholesale!!!
