Just a heads up on the Averatec computer support... These laptops
are economical and what I would consider low end laptops, good for
students and or people who buy new ones every two years or so. BUT,
when you have a problem that needs tech support, standby for a
grueling time.

I have a 6210 that the modem did not work out of the box. Did not
know this until I went on travel and needed dial up (use broadband at
home) and then found out it was defective. Had to run out and buy a
PCMCIA card to use for the trip. When I returned, reloaded drivers,
etc. testing the installed modem. Ran a couple of utilities and
determined that it must be a physical defect from the connector to the
modem chip.

Called tech support and then the madness began. Short story, after
two weeks and numerous calls, granted an RMA which I was to return the
laptop at my expense (only 56 days old at the time). Sent via FEDEX
and tracked receipt signature/time. After one week called to find out
what was going on and told that it had not been received. When I told
them I had the name/date./time of receipt, the story changed to "well
we have not logged it in yet".

Another week has gone by and the status is "it is in the repair
process". Next question, "Can you tell me when it will be completed",
answer is "they have ten working days" from when it was logged in to
complete the repair". Next question, "when was it logged in?". "You
will have to call back tomorrow and I will update your file and
someone can give you that answer"

Nice little laptop, but just a heads up if you buy one and have a
problem with it...............

I concur!

RED in NC

<tom2@cfl.rr.com> wrote in message
news:i9e04153sl3sslqe9jv237g2u6jghbrj8e@4ax.com...

That pretty much sums up averatex support. It is totally worthless. I
guess it is good fortune if you never have a problem.

Thanks for the post.

avt> Just a heads up on the Averatec computer support... These
avt> laptops are economical and what I would consider low end
avt> laptops, good for students and or people who buy new ones every
avt> two years or so. BUT, when you have a problem that needs tech
avt> support, standby for a grueling time.

avt> I have a 6210 that the modem did not work out of the box. Did
avt> not know this until I went on travel and needed dial up (use
avt> broadband at home) and then found out it was defective. Had to
avt> run out and buy a PCMCIA card to use for the trip. When I
avt> returned, reloaded drivers, etc. testing the installed modem.
avt> Ran a couple of utilities and determined that it must be a
avt> physical defect from the connector to the modem chip.

avt> Called tech support and then the madness began. Short story,
avt> after two weeks and numerous calls, granted an RMA which I was
avt> to return the laptop at my expense (only 56 days old at the
avt> time). Sent via FEDEX and tracked receipt signature/time. After
avt> one week called to find out what was going on and told that it
avt> had not been received. When I told them I had the
avt> name/date./time of receipt, the story changed to "well we have
avt> not logged it in yet".

avt> Another week has gone by and the status is "it is in the repair
avt> process". Next question, "Can you tell me when it will be
avt> completed", answer is "they have ten working days" from when it
avt> was logged in to complete the repair". Next question, "when was
avt> it logged in?". "You will have to call back tomorrow and I will
avt> update your file and someone can give you that answer"

avt> Nice little laptop, but just a heads up if you buy one and have
avt> a problem with it...............

Sorry to hear about your bad luck, but I'm not surprised,
unfortunately...this is just how things are in today's business climate
-- even when you explicitly pay for tech support (no joke; the really
knowledgeable folks are testers and programmers, naturally); when it's
free, it's even more of a crap-shoot.



tom2@cfl.rr.com wrote:

I emailed them with a question a while ago - I wanted to check details on
upgrading the RAM in my 3200. Anyway - patiently wait for a reply... This is
what I received over a week later...

Your message

To: Customer Care
Subject: Averatec 3200 memory
Sent: Fri, 10 Dec 2004 18:19:31 -0800

was deleted without being read on Tue, 21 Dec 2004 17:21:04 -0800

Charming.... I emailed an angry response, and the 'Customer Care Manager'
replied. Her explanation? They had a backlog of customer emails, and to
speed things up were deleting 'duplicate emails' based on the assumption
that customers were resending the same queries twice because they had grown
impatient of waiting. Ignoring the fact that I had only emailed once
anyway - it was still a bizarre explanation.

A great shame as I think it's a pretty good machine for the price (though
the DVD player has gone kaput)

<tom2@cfl.rr.com> wrote in message
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