- Re: IBM ThinkPad Warranty??
- Posted by Michael Geary on August 25th, 2003
What I don't understand is why they took the whole machine, and then tore it
apart, when the only reported problem was the hard drive. That's not how IBM
in the USA does it--if you have a bad hard drive, they just send you a new
hard drive and then you have 30 days to send back the old one. It only takes
a few seconds to remove the hard drive from an A20p, with no disassembly
involved. (You take out one screw and pull the drive out--it's designed to
be easily removable.)
One option: Tell them you refuse the repair and you want the machine back in
the exact same--working!--condition that it was in. Then buy yourself a new
hard drive--they are cheap.
Or contact IBM Australia and ask them why the heck they tore the machine
apart when you weren't having any problems other than the hard drive. It
makes no sense at all.
-Mike
"Vic Wolyncevic" <vwolynce@powerup.nospam.com.au> wrote in message
news:MPG.19b47a764464a6309896f1@news.powerup.com.a u...
- Posted by Vic Wolyncevic on August 25th, 2003
In article <vkkm062hksqv96@corp.supernews.com>, Mike@DeleteThis.Geary.com
says...
Thanks Mike. To add salt to the wound even though the machine is STILL
UNDER WARRANTY they expect me to pay $135 to them to pay for the
privilege of having torn the machine apart. I don't get the computer back
until I pay this even if I don't get any work done.
I think IBM Australia may be a 'little' bit different than IBM in the US.
I don't think I will just lie back and take this.
Regards,
Vic
- Posted by Michael Geary on August 25th, 2003
Definitely not. This was all extraordinarily improper on their part. There
was NO reason for them to tear the machine apart when the only problem you
reported was a failing hard drive. All it takes to replace a hard drive in
an A20p is to take one screw out of the bottom and pull the drive out. It's
fairly amazing that they took the whole machine away in the first place, and
incredible that they took it upon themselves to fiddle with your machine
like that.
-Mike
- Posted by Bruce Markowitz on August 25th, 2003
Methinks he went to an "authorized IBM repair shop" and not direct to
IBM.
NEVER heard of such a thing
On Mon, 25 Aug 2003 14:47:09 -0700, "Michael Geary"
<Mike@DeleteThis.Geary.com> wrote:
- Posted by Vic Wolyncevic on August 26th, 2003
In article <3f4a8edf.10909604@news-server.optonline.net>,
scosgt@worldnet.att.net says...
You're wrong <g>. Give me a fax number and I'll fax it to you. IBM
Australia on the letterhead. Hard to believe but these are the facts. No
exaggeration. (Honest)
Regards,
Vic
- Posted by Michael Geary on August 26th, 2003
p.s. When you contact IBM about this, be sure to let them know--politely but
firmly--that you did not authorize any of the "repairs" that they decided
on. You sent them the machine with a single, specific problem that had
nothing to do with the ThinkPad itself. The hard drive is a separate,
customer replaceable unit.
-Mike
