Tech Support > Microsoft Windows > C000021a blue screen on shotdown
C000021a blue screen on shotdown
Posted by bob on October 16th, 2005


Hello - getting a blue screen with the above error every time when
trying to shotdown the system. On the next startup windows comes up
with the standard "error report" screen, where it mentiones
"uxtheme.dll" in szModName...

Any ideas appreciated
Best

Posted by Rick \Nutcase\ Rogers on October 16th, 2005


Hi,

Do you have Roxio's "GoBack" installed? This error is a classic sign of that
program. Otherwise, see:
http://support.microsoft.com/?kbid=156669

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"bob" <bob_bobene@eml.cc> wrote in message
news:1129460020.725199.123280@o13g2000cwo.googlegr oups.com...
> Hello - getting a blue screen with the above error every time when
> trying to shotdown the system. On the next startup windows comes up
> with the standard "error report" screen, where it mentiones
> "uxtheme.dll" in szModName...
>
> Any ideas appreciated
> Best
>



Posted by bob on October 16th, 2005


Thanks - yes I found about the GoBack in my search, but I do not have
one installed. Seen that MS page as well as anything which comes up in
a straightforward search.
Dr. Watson gives the same info (uxtheme.dll) - this DLL is not
something I can uninstall or something...

Other ideas?

Thanks
Boris


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