My pc has lost it's DVD/CD-writer drive. The device is listed in device
manager window with an exclamation mark next to it. When I view the
properties it gives me the message 'windows cannot initialise the device
driver for this hardware (code 37).
I have tried uninstalling the device and rebooting several times. Each time
xp tells me it has found new hardware but I still have no access to this
drive.
Any suggestions?

Restore CD/DVD in Explorer
http://www.kellys-korner-xp.com/regs...cd_dvd_fix.vbs

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/default...;EN-US;q310126

Code 37:-
http://support.microsoft.com/kb/3101...22120121120120

regards,
S.Sengupta[MS-MVP]

sambaboy wrote:

> My pc has lost it's DVD/CD-writer drive. The device is listed in device
> manager window with an exclamation mark next to it. When I view the
> properties it gives me the message 'windows cannot initialise the device
> driver for this hardware (code 37).
> I have tried uninstalling the device and rebooting several times. Each time
> xp tells me it has found new hardware but I still have no access to this
> drive.
> Any suggestions?

What about the status of the controller serving the device ? I'm assuming
it's probably on the Secondary IDE channel. Removing and Reinstalling
has probably built up a number of instances in the Registry for the device.
I would check the Driver (TAB), Driver Details button on the DVD and
see which drivers are being used - any 3rd-party or non-Microsoft will
be listed in this table (Left Click each one and then examine the Provider
information shown below).

Have you added or changed any "Burning" software on the PC ?

"sambaboy" <sambaboy@discussions.microsoft.com> wrote in message
news:9C0B8024-25FF-4837-AE22-D3B348EBE2D3@microsoft.com...
> My pc has lost it's DVD/CD-writer drive. The device is listed in device
> manager window with an exclamation mark next to it. When I view the
> properties it gives me the message 'windows cannot initialise the device
> driver for this hardware (code 37).
> I have tried uninstalling the device and rebooting several times. Each
> time
> xp tells me it has found new hardware but I still have no access to this
> drive.
> Any suggestions?

=?Utf-8?B?c2FtYmFib3k=?= wrote:
>
> My pc has lost it's DVD/CD-writer drive. The device is listed in device
> manager window with an exclamation mark next to it. When I view the
> properties it gives me the message 'windows cannot initialise the device
> driver for this hardware (code 37).
> I have tried uninstalling the device and rebooting several times. Each time
> xp tells me it has found new hardware but I still have no access to this
> drive.

Boot with a dos bootdisk and see if finds the cdrom drive, then see if
you can read the files on the cd, then see if you can open up a .txt
file or whatever on the cd to tell if you have a windows problem or a
hardware problem.

Dear S. Sengupta

Many thanks for taking the time to reply to my question.

The Kellys-Korner fix has sorted the problem and I am now happily playing my
CDs again!

Thanks again.

"S.Sengupta" wrote:

> Restore CD/DVD in Explorer
> http://www.kellys-korner-xp.com/regs...cd_dvd_fix.vbs
>
> Troubleshooting Device Conflicts with Device Manager
> http://support.microsoft.com/default...;EN-US;q310126
>
> Code 37:-
> http://support.microsoft.com/kb/3101...22120121120120
>
> regards,
> S.Sengupta[MS-MVP]
>
> sambaboy wrote:
>
> > My pc has lost it's DVD/CD-writer drive. The device is listed in device
> > manager window with an exclamation mark next to it. When I view the
> > properties it gives me the message 'windows cannot initialise the device
> > driver for this hardware (code 37).
> > I have tried uninstalling the device and rebooting several times. Each time
> > xp tells me it has found new hardware but I still have no access to this
> > drive.
> > Any suggestions?
>