Tech Support > Microsoft Windows > Cannot install software
Cannot install software
Posted by Chris on September 27th, 2005


I recently did a clean install of XP home and am trying to install nero ultra
Edition on my computer. When I put the disk in my cd/dvd drive it doesn't
recognize the disk. The drive worked to install other programs. The nero
disk is good because I tried it in another computer and it works. Any ideas
what to try?
--
Chris

Posted by R. McCarty on September 27th, 2005


Closely examine the disk from smudges or other contaminates.
If needed, clean the disk surface with a "Soft" cotton cloth.

You can maybe try a couple of workarounds. One, take the disk
to the other PC and copy it to CD-R and then try the clone in your
computer. Or, try copying the disk entirely to a folder on your hard
drive and then invoke the installer from that location. If the copy
fails then you've probably got some CD drive sensitivity with reading
that particular CD.

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com...
>I recently did a clean install of XP home and am trying to install nero
>ultra
> Edition on my computer. When I put the disk in my cd/dvd drive it doesn't
> recognize the disk. The drive worked to install other programs. The nero
> disk is good because I tried it in another computer and it works. Any
> ideas
> what to try?
> --
> Chris



Posted by Ken Blake on September 27th, 2005


In news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com,
Chris <Chris@discussions.microsoft.com> typed:

> I recently did a clean install of XP home and am trying to
> install
> nero ultra Edition on my computer. When I put the disk in my
> cd/dvd
> drive it doesn't recognize the disk. The drive worked to
> install
> other programs. The nero disk is good because I tried it in
> another
> computer and it works. Any ideas what to try?



What does "doesn't recognize the disk" mean? Have you browsed to
the CD drive in Windows Explorer or My Computer and tried to look
at it there?

Have you tried other CDs? Do they work?

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


Posted by Chris on September 27th, 2005



--
Chris


"Ken Blake" wrote:

> In news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com,
> Chris <Chris@discussions.microsoft.com> typed:
>
> > I recently did a clean install of XP home and am trying to
> > install
> > nero ultra Edition on my computer. When I put the disk in my
> > cd/dvd
> > drive it doesn't recognize the disk. The drive worked to
> > install
> > other programs. The nero disk is good because I tried it in
> > another
> > computer and it works. Any ideas what to try?

>
>
> What does "doesn't recognize the disk" mean? Have you browsed to
> the CD drive in Windows Explorer or My Computer and tried to look
> at it there?
>
> Have you tried other CDs? Do they work?
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
> Yes I did try to go through my computer and open the drive. It doesn't show any folders or information. I have tried other disks and they work ok
>
>

Posted by Ken Blake on September 27th, 2005


In news7A96929-52E1-4D15-AF76-CF049141D7BE@microsoft.com,
Chris <Chris@discussions.microsoft.com> typed:

>> In news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com,
>> Chris <Chris@discussions.microsoft.com> typed:
>>
>>> I recently did a clean install of XP home and am trying to
>>> install
>>> nero ultra Edition on my computer. When I put the disk in my
>>> cd/dvd
>>> drive it doesn't recognize the disk. The drive worked to
>>> install
>>> other programs. The nero disk is good because I tried it in
>>> another
>>> computer and it works. Any ideas what to try?

>>
>>
>> What does "doesn't recognize the disk" mean? Have you browsed
>> to
>> the CD drive in Windows Explorer or My Computer and tried to
>> look
>> at it there?
>>
>> Have you tried other CDs? Do they work?
>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>> Yes I did try to go through my computer and open the drive.
>> It
>> doesn't show any folders or information. I have tried other
>> disks
>> and they work ok



So you have a CD that you can't access from this computer, but
you can access from other XP computers? And the CD-drive on your
computer successfully reads other CDs without a problem?

Sorry, but those statements seem to contradict each other to me.
If I were you, I'd check all those things again.


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


Posted by Anna on September 27th, 2005



"Ken M" <KenM@here.com> wrote in message
news:eHu6xU2wFHA.3740@TK2MSFTNGP14.phx.gbl...
> I'm trying to transfer XP Home SP2 to a bigger hard drive. 120GB->250GB.
> I
> installed the new drive as a secondary, and used the Data Lifeguard tools
> that came with the new drive (Western Digital) to move all the files over
> fom the old one. I told the tools I wanted to create a bootable drive and
> supposedly it did everything needed to make a bootable drive. All the
> files
> seem to have been copied over OK to the new drive. I did a scandisk and
> defrag, with no errors.
>
> So I took out the old drive and jumpered the new one to be master. The PC
> boots to the point where XP starts, but then the PC restarts after 15
> seconds or so. I tried starting XP in Safe Mode, but got the same result.
> If I select the "Windows" option instead of "XP" on the XP boot screen,
> nothing happens at all.
>
> Assuming Data Lifeguard copied over all the files OK, is there something
> in
> the registry that could be messing me up? Maybe related to the business
> about support for >137GB drives? Could a "repair" from the XP boot CD
> help?
> Might I expect better results with Norton Ghost?
>
> Thanks.



Ken:
The WD drive copying utility should work. It doesn't always, but usually
does.

Not too long ago, in response to a request I received from a local computer
club, I prepared step-by-step instructions (as an adjunct to a "show & tell"
demonstration I planned to give) for using that WD utility for the same
purpose you have in mind. These instructions were designed for rather
inexperienced users, some of whom had never even opened a computer case. As
such, I'm sure it's much too detailed for someone like yourself who is
obviously experienced with the "innards" of his computer as well as the OS
itself. But perhaps it will be of some value to you in your present
situation and also be of some help to others who might be contemplating
using this utility.

So here it is (somewhat edited)...

Since your new replacement drive is a Western Digital, perhaps the most
cost-effective way to proceed is to download a program from WD (available
from their website) which will allow you to undertake the disk-to-disk
("cloning") operation, i.e., copying the entire contents of your old drive
to the new WD one. But before you get into the actual copying operation,
you'll need to temporarily connect your new WD drive.

PLEASE MAKE SURE YOU UNPLUG YOUR COMPUTER'S AC POWER CORD BEFORE UNDERTAKING
THE FOLLOWING...
I assume you know (or will soon learn!) how to gain access to your
computer's components by removing the case's side panel - the left one as
you face the front of the computer. You probably will also have to remove
the right side panel in order to eventually permanently install your new HD,
but for the moment that should not be necessary. (There are some one-piece
computer cases as well, so their removal will be slightly different).

What we want to do is to connect the new HD to an available IDE data cable
(commonly called a "ribbon" cable) connector and a power plug (usually a
4-pin "Molex" plug). Note how your present HD is connected to a ribbon cable
and power plug. It will be basically be the same type of connections when
you connect the new drive. Remember that we're *temporarily* connecting the
new drive; after the disk copying operation we will permanently connect it.

Your new drive will most likely be jumpered Cable Select (CS). For the
moment leave it that way, we may later have to change the jumper setting.

Most likely it is the data ribbon's end (Master) connector that is presently
connected to your old installed drive. The middle (Slave) connector on that
cable may be free or connected to another device, probably an optical drive,
e.g., CD-ROM. If it's free, connect it to the new drive. Otherwise, use any
free connector on the second IDE ribbon cable.

It's really not important at this time what IDE cable connector is connected
to the new drive. You could even detach one of the connectors to your
optical drives and connect that to the new drive for our purposes should it
be more convenient to do so. But if there is a free middle or end connector
on either IDE ribbon cable that's more convenient to connect to the new
drive, then use it.

You'll need a box or some other contraption placed just outside the computer
case on which to place the new HD after you connect it to the data cable and
power plug as described above. A cardboard shoe box is fine. You just don't
want the drive to be dangling precariously from its cable connections during
the disk copying process, so ensure that it's propped up reasonably well.

So before going on, please review the preceding and see if you feel
comfortable about this hard drive installation process up to now. If you do,
then we can go on to the actual cloning process to copy the contents of your
old HD to the new HD using the WD utility. I'll provide you with information
about downloading, installing, and using that utility.

The following instructions are for the Western Digital Data Lifeguard
utility for setting up the new drive and cloning the contents of the old
drive to this new one. But before doing so, let me say a few words about
that program and my experience with it.

I'm initially recommending this approach since your new drive is a WD and to
save you some money since the WD utility is free. But I have to tell you
that my experience with this program, as well as similar programs from other
HD manufacturers, has not been entirely positive. Simply stated, they don't
always create bootable clones when they should have done just that. And it's
not clear why sometimes they work and sometimes they don't. I rarely use
these programs any more, preferring to work with disk imaging programs such
as Symantec's Norton Ghost 2003 or Acronis True Image. They're somewhat more
straightforward to use in my view and run at a much faster data transfer
speed. I realize those considerations are not particularly significant if
the user is interested in creating a one-shot clone for copying the contents
of their old drive to the new one. But if your'e considering (as you
should!) using a disk imaging program to systematicallly and routinely clone
the contents of your working HD to another HD for backup purposes, I would
strongly recommend purchasing that type of program.

With both drives now connected as previously described, power up. But before
doing so, make sure you have no storage devices, e.g., jump drives, zip
drives, etc., connected *other* than the two hard drives.

1. Download the Data Lifeguard Tools 11 for Windows from the WD website at
http://support.wdc.com/download/inde...pid=999&swid=1
That file is in zip format so you will have to unzip it using the Windows XP
unzipping feature. Just right-click on the downloaded file and select
Extract All from the sub-menu. Use the Extraction Wizard that opens to
extract the contents of that file. The newly-created folder will have the
same name as the downloaded file, but without the zip file extension.

2. In the extracted folder will be a Setup.exe file. Double-click on that
file and run the installation program which will install the program in a
Program Files\Western Digital\Data Lifeguard folder. The final screen will
have the "Run Data Lifeguard Now!" box checked. Click Finish. (You may get a
message asking whether you would like to setup your new WD drive. Click
Yes.)

3. The next screen will have two options for "Installation Type". Select the
second option, "Add the drive as the new boot device". Click Next.

4. Select the first option for the program to create and format partition.
Click Done.

5. On the next screen, select "Drive-to-Drive Copy".

NOTE: If you purchased a retail, boxed version of the WD drive, it will come
with a Data Lifeguard Tools CD. Naturally you can use that media instead of
the need to download the DLT file mentioned previously. The CD installation
will create a Data Lifeguard Tools folder on your computer and you can click
on its icon to access the program. The item to click on when its menu opens
is "Drive-to-Drive Data Copy".

6. Select your C: drive as the Source and the new drive's drive letter
(probably D: or E:, but it could be another) as the Destination drive. It
should be easy to identify the Destination drive from the Browse for Folder
window that opens after you click the Browse button. Just make *absolutely
sure* that you've selected the correct source & destination drives.

7. Click Start. A confirmation message box will open stating that all files
on the destination disk will be overwritten. Click Yes to continue.

8. The cloning process begins. It will be quite lengthy depending upon the
amount of data being copied.

NOTE: After the copy (cloning) operation has finished you may get a message
that the program was unable to copy a number of files. You can click on the
Next button to see a listing of those files together with the "Reason" the
progam failed to copy them. The "reason" given is nearly always "Failed to
open destination file". In most cases it's nothing to be concerned about
since the XP operating system will ordinarily re-create any necessry files
it needs upon bootup or when such files are needed. But, of course, we're
assuming in all this that your source HD's system files are corruption-free.
Bear in mind that whatever problems exist on your old drive will simply be
copied over to the new drive. If you clone "garbage", garbage is what you'll
get.

9. Click Done and close the program.

10. Shut down the computer and disconnect the AC power plug.

11. Disconnect your old drive from the computer by removing its data cable
connection and power plug, but *don't* physically remove that drive from the
computer just yet since we want to make sure the clone "took".

12. If the new (hopefully, cloned) drive had been jumpered to CS as we
previously discussed and it's connected to the middle connector of the IDE
ribbon cable, leave it there for the moment.

13. Making sure your old HD has been disconnected, reconnect your computer's
power and boot up. Hopefully you'll be able to boot to a Desktop with no
problem. If it's successful, you may get a Windows message to reboot. Do so.

14. Assuming all is well, in that you have a functioning, bootable clone,
power off. Remove the old drive from the computer (you probably will have to
remove the computer case's right side panel to do so) if you're not going to
be using it as a secondary drive. Connect the new drive to the end connector
of the IDE ribbon cable that's connected to the the Primary IDE channel so
that the drive will serve as the Master device on that Primary channel. If
the new HD will be the *only* device on that channel (no device connected to
the end connector of its data cable) change its setting to Single
(unjumpered). If there's another device, e.g., an optical drive, on the same
IDE channel, then the jumper setting of the new HD should be set to Master
with Slave Present or Cable Select (CS). The optical drive, in this example,
would be set to Slave (or Cable Select if the HD had been set to CS).
Finally, affix the new drive in an available drive bay.

I trust all of this is reasonably clear to you. The process is not
particularly complicated or onerous although it might look that way from my
detailed instructions. It's just that the first time you undertake something
like this it can seem overwhelming, so I've tried to give you as much
detailed information as I think you may need. Just take it step-by-step and
don't rush it.

So Ken, the above is pretty much what I had previously prepared for the
group I mentioned. I do hope it will be of some value to you. Let us know
how you make out.

Anna



Posted by Chris on September 28th, 2005



--
Chris


"Ken Blake" wrote:

> In news7A96929-52E1-4D15-AF76-CF049141D7BE@microsoft.com,
> Chris <Chris@discussions.microsoft.com> typed:
>
> >> In news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com,
> >> Chris <Chris@discussions.microsoft.com> typed:
> >>
> >>> I recently did a clean install of XP home and am trying to
> >>> install
> >>> nero ultra Edition on my computer. When I put the disk in my
> >>> cd/dvd
> >>> drive it doesn't recognize the disk. The drive worked to
> >>> install
> >>> other programs. The nero disk is good because I tried it in
> >>> another
> >>> computer and it works. Any ideas what to try?
> >>
> >>
> >> What does "doesn't recognize the disk" mean? Have you browsed
> >> to
> >> the CD drive in Windows Explorer or My Computer and tried to
> >> look
> >> at it there?
> >>
> >> Have you tried other CDs? Do they work?
> >>
> >> --
> >> Ken Blake - Microsoft MVP Windows: Shell/User
> >> Please reply to the newsgroup
> >> Yes I did try to go through my computer and open the drive.
> >> It
> >> doesn't show any folders or information. I have tried other
> >> disks
> >> and they work ok

>
>
> So you have a CD that you can't access from this computer, but
> you can access from other XP computers? And the CD-drive on your
> computer successfully reads other CDs without a problem?
>
> Sorry, but those statements seem to contradict each other to me.
> If I were you, I'd check all those things again.
>
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>

Well when I got home I tried it again and the same thing. The drive will
read other CD's but not the one with Nero on it. I put the Nero CD in
another XP machine and it reads it and the setup starts. I'm sorry if this
seems contradictory but, this is what is happening. Any ideas?
Chris
>
>

Posted by Bob I on September 28th, 2005


Is the "Nero CD" a CD-R or is it a pressed (manufactured) CD. Some
drives have trouble reading some brands of CD-R's

Chris


"Ken Blake" wrote:

> In news7A96929-52E1-4D15-AF76-CF049141D7BE@microsoft.com,
> Chris <Chris@discussions.microsoft.com> typed:
>
> >> In news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com,
> >> Chris <Chris@discussions.microsoft.com> typed:
> >>
> >>> I recently did a clean install of XP home and am trying to
> >>> install
> >>> nero ultra Edition on my computer. When I put the disk in my
> >>> cd/dvd
> >>> drive it doesn't recognize the disk. The drive worked to
> >>> install
> >>> other programs. The nero disk is good because I tried it in
> >>> another
> >>> computer and it works. Any ideas what to try?
> >>
> >>
> >> What does "doesn't recognize the disk" mean? Have you browsed
> >> to
> >> the CD drive in Windows Explorer or My Computer and tried to
> >> look
> >> at it there?
> >>
> >> Have you tried other CDs? Do they work?
> >>
> >> --
> >> Ken Blake - Microsoft MVP Windows: Shell/User
> >> Please reply to the newsgroup
> >> Yes I did try to go through my computer and open the drive.
> >> It
> >> doesn't show any folders or information. I have tried other
> >> disks
> >> and they work ok

>
>
> So you have a CD that you can't access from this computer, but
> you can access from other XP computers? And the CD-drive on your
> computer successfully reads other CDs without a problem?
>
> Sorry, but those statements seem to contradict each other to me.
> If I were you, I'd check all those things again.
>
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>

Well when I got home I tried it again and the same thing. The drive will
read other CD's but not the one with Nero on it. I put the Nero CD in
another XP machine and it reads it and the setup starts. I'm sorry if this
seems contradictory but, this is what is happening. Any ideas?
Chris
>
>


Posted by Scott on September 28th, 2005


Have your tried Start>Run>Browse CD to see if you can find the setup
files?

On Wed, 28 Sep 2005 10:43:23 -0500, Bob I <birelan@yahoo.com> wrote:

>Is the "Nero CD" a CD-R or is it a pressed (manufactured) CD. Some
>drives have trouble reading some brands of CD-R's
>
>Chris
>
>
>"Ken Blake" wrote:
>
>> In news7A96929-52E1-4D15-AF76-CF049141D7BE@microsoft.com,
>> Chris <Chris@discussions.microsoft.com> typed:
>>
>> >> In news:8BEA9FFC-9C0D-414C-AD87-496A749CE081@microsoft.com,
>> >> Chris <Chris@discussions.microsoft.com> typed:
>> >>
>> >>> I recently did a clean install of XP home and am trying to
>> >>> install
>> >>> nero ultra Edition on my computer. When I put the disk in my
>> >>> cd/dvd
>> >>> drive it doesn't recognize the disk. The drive worked to
>> >>> install
>> >>> other programs. The nero disk is good because I tried it in
>> >>> another
>> >>> computer and it works. Any ideas what to try?
>> >>
>> >>
>> >> What does "doesn't recognize the disk" mean? Have you browsed
>> >> to
>> >> the CD drive in Windows Explorer or My Computer and tried to
>> >> look
>> >> at it there?
>> >>
>> >> Have you tried other CDs? Do they work?
>> >>
>> >> --
>> >> Ken Blake - Microsoft MVP Windows: Shell/User
>> >> Please reply to the newsgroup
>> >> Yes I did try to go through my computer and open the drive.
>> >> It
>> >> doesn't show any folders or information. I have tried other
>> >> disks
>> >> and they work ok

>>
>>
>> So you have a CD that you can't access from this computer, but
>> you can access from other XP computers? And the CD-drive on your
>> computer successfully reads other CDs without a problem?
>>
>> Sorry, but those statements seem to contradict each other to me.
>> If I were you, I'd check all those things again.
>>
>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>>

>Well when I got home I tried it again and the same thing. The drive will
>read other CD's but not the one with Nero on it. I put the Nero CD in
>another XP machine and it reads it and the setup starts. I'm sorry if this
>seems contradictory but, this is what is happening. Any ideas?
>Chris
>>
>>



Similar Posts