Hope someone can help me with this. I set up a shared folder on a network for
software installs, security was set for support user id only to access
folder. When I go to a machine that a user has logged onto and try to map to
the shared folder I created using the different credentials of support id I
get the error,

"The network folder specified is currently mapped using a different user
name and password. To connect using a different user name and password, first
disconnect any existing mappings to this network share."

I click ok then I get the following error

"The mapped network drive could not be created because the following error
has occurred: Multiple connections to a server or shared resource by the same
user, using more than one user name, are not allowed. Disconnect all previous
connections to the server or shared resource and try again.

The support id has not been logged onto any other machine. I looked on the
Microsoft website and found the following
http://support.microsoft.com/default...d=kb;LN;812793
The solution they gave was to apply SP2, but SP2 was embedded into the XP
operating system already.
Anyone have any insight???

JulianD wrote:
> Hope someone can help me with this. I set up a shared folder on a network for
> software installs, security was set for support user id only to access
> folder. When I go to a machine that a user has logged onto and try to map to
> the shared folder I created using the different credentials of support id I
> get the error,
>
> "The network folder specified is currently mapped using a different user
> name and password. To connect using a different user name and password, first
> disconnect any existing mappings to this network share."
>
> I click ok then I get the following error
>
> "The mapped network drive could not be created because the following error
> has occurred: Multiple connections to a server or shared resource by the same
> user, using more than one user name, are not allowed. Disconnect all previous
> connections to the server or shared resource and try again.
>
> The support id has not been logged onto any other machine. I looked on the
> Microsoft website and found the following
> http://support.microsoft.com/default...d=kb;LN;812793
> The solution they gave was to apply SP2, but SP2 was embedded into the XP
> operating system already.
> Anyone have any insight???

Does the logged on user map to the drive or to a different resource on
that server using different credentials? If so, you must disconnect
those connections before mapping using the required credentials for your
share.

You can open a command prompt window and type in the following to see
what network connections are active:

net use

You can type "net use * /d" to delete all current network mappings.
--
Tom Porterfield
MS-MVP Windows
http://support.telop.org

Please post all follow-ups to the newsgroup only.

Hello Tom:
Thank you for your reply, but let me try to understand this.

If a user is logged on and has mapped drives to say a home folder and a
accounting shared folder on the server and requests a software install. I
have to disconnect all drive mappings the user has first, then map to the
shared folder that contains the software to be installed using the "support"
user credentials? There is no way of keeping the user's drive mappings with
the user's credentials and simply connect to the shared (This folder only for
Support personnel) software folder using the "Support" user's credentials?

"Tom Porterfield" wrote:

> JulianD wrote:
> > Hope someone can help me with this. I set up a shared folder on a network for
> > software installs, security was set for support user id only to access
> > folder. When I go to a machine that a user has logged onto and try to map to
> > the shared folder I created using the different credentials of support id I
> > get the error,
> >
> > "The network folder specified is currently mapped using a different user
> > name and password. To connect using a different user name and password, first
> > disconnect any existing mappings to this network share."
> >
> > I click ok then I get the following error
> >
> > "The mapped network drive could not be created because the following error
> > has occurred: Multiple connections to a server or shared resource by the same
> > user, using more than one user name, are not allowed. Disconnect all previous
> > connections to the server or shared resource and try again.
> >
> > The support id has not been logged onto any other machine. I looked on the
> > Microsoft website and found the following
> > http://support.microsoft.com/default...d=kb;LN;812793
> > The solution they gave was to apply SP2, but SP2 was embedded into the XP
> > operating system already.
> > Anyone have any insight???
>
> Does the logged on user map to the drive or to a different resource on
> that server using different credentials? If so, you must disconnect
> those connections before mapping using the required credentials for your
> share.
>
> You can open a command prompt window and type in the following to see
> what network connections are active:
>
> net use
>
> You can type "net use * /d" to delete all current network mappings.
> --
> Tom Porterfield
> MS-MVP Windows
> http://support.telop.org
>
> Please post all follow-ups to the newsgroup only.
>

JulianD wrote:
> Hello Tom:
> Thank you for your reply, but let me try to understand this.
>
> If a user is logged on and has mapped drives to say a home folder and a
> accounting shared folder on the server and requests a software install. I
> have to disconnect all drive mappings the user has first, then map to the
> shared folder that contains the software to be installed using the "support"
> user credentials? There is no way of keeping the user's drive mappings with
> the user's credentials and simply connect to the shared (This folder only for
> Support personnel) software folder using the "Support" user's credentials?

Right, that is what the error is telling you. I don't know of any way
around that. That is also what one of the networking MVP's is telling
me. Their comments:

You can only connect to a given machine as one user at a time (one user
per machine, not one per share). Running "net use" at a command prompt
will show you any open connections from the machine you're on, and "net
use * /d" will clear them.
--
Tom Porterfield
MS-MVP Windows
http://support.telop.org

Please post all follow-ups to the newsgroup only.