Tech Support > Microsoft Windows > Can't download files from the internet
Can't download files from the internet
Posted by Gord Dibben on January 8th, 2006


Running a new installation of Windows XP SP2 with all updates.

I am administrator with full permissions as far as I can tell.

When attempting to download files from the internet I get the Run or
Save dialog.

Click on Save to disk and downloading dialog appears but no download
takes place and dialog window becomes inactive and freezes.

Task Manager must be employed to end task with the "program is not
responding" message.

Task ends and back to desktop.

Etrust AV installed and working.

Latest version of Zone Alarm 6.1 installed.

I'm missing something.

Thanks, Gord

Posted by Gord Dibben on January 9th, 2006


Any takers on this post?

I can "run" to install programs from the internet, but cannot "save"
them to disk to run later.

The downloading dialog freezes and locks me up.

Event Viewer data on this freeze up............

Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000...................

I am trying to download AdAware and SpyBot applications

Any assistance appreciated

Thanks Gord

On Sun, 08 Jan 2006 12:01:12 -0800, Gord Dibben <gorddibbATshawDOTca>
wrote:

>Running a new installation of Windows XP SP2 with all updates.
>
>I am administrator with full permissions as far as I can tell.
>
>When attempting to download files from the internet I get the Run or
>Save dialog.
>
>Click on Save to disk and downloading dialog appears but no download
>takes place and dialog window becomes inactive and freezes.
>
>Task Manager must be employed to end task with the "program is not
>responding" message.
>
>Task ends and back to desktop.
>
>Etrust AV installed and working.
>
>Latest version of Zone Alarm 6.1 installed.
>
>I'm missing something.
>
>Thanks, Gord


Gord Dibben MS Excel MVP

Posted by Plato on January 9th, 2006


Gord Dibben wrote:
>
> I can "run" to install programs from the internet, but cannot "save"
> them to disk to run later.
>
> The downloading dialog freezes and locks me up.
>
> Hanging application IEXPLORE.EXE, version 6.0.2900.2180, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000...................
>
> I am trying to download AdAware and SpyBot applications


Since you are trying to download anti-malware apps, it appears you
believe you are already infected. Use another PC, put the apps you need
on a cd, then boot the problem pc in safe mode and install/run the apps.


--
http://www.bootdisk.com/


Posted by Gord Dibben on January 10th, 2006


Update.

Was(is) an IE 6 problem.

Installed Mozilla Firefox as browser and no problem saving files to
disk.

Guess I'll have to get IE repaired.

Thanks, Gord

On Sun, 08 Jan 2006 12:01:12 -0800, Gord Dibben <gorddibbATshawDOTca>
wrote:

>Running a new installation of Windows XP SP2 with all updates.
>
>I am administrator with full permissions as far as I can tell.
>
>When attempting to download files from the internet I get the Run or
>Save dialog.
>
>Click on Save to disk and downloading dialog appears but no download
>takes place and dialog window becomes inactive and freezes.
>
>Task Manager must be employed to end task with the "program is not
>responding" message.
>
>Task ends and back to desktop.
>
>Etrust AV installed and working.
>
>Latest version of Zone Alarm 6.1 installed.
>
>I'm missing something.
>
>Thanks, Gord


Gord Dibben MS Excel MVP


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