- Can't open chm files: "Cannot open the file: mk:@MSITStore:..."
- Posted by edvro on October 14th, 2005
Ramesh, MS-MVP Wrote:
> Are you opening the .CHM files via a network share? If so, a recent
> security
> update blocks this.
>
> If opening locally, try this command: regsvr32 itss
>
> --
> Ramesh, Windows XP MVP
> http://windowsxp.mvps.org
>
>
> "I. R. F." someone@somewhere wrote in message
> news:uoQEMaKmFHA.2656@TK2MSFTNGP14.phx.gbl...-
> Tonight I tried opening a chm file and it failed, with that error
> message.
> This happens for any chm file I have tried. I don't know when this
> broke,
> I know I used to be able to open chm files with no trouble but I
> can't
> pinpoint the last time it worked.
>
> I've searched around and found some references to this, but no
> solution --
> the only relevant MSKB is for Win98. I tried regsvr32 hhctrl.ocx,
> deleting
> the hh.dat files, clearing IE's file cache; nothing has helped. I
> haven't
> made any significant recent changed to the system that I can think
> of.
>
> Any suggestions are appreciated -- this is will be a problem if I
> don't
> resolve it, and I can't think of what else to try.
>
> I'm running XP Pro/SP2, fully patched through Windows Update.
>
> Thanks in advance for any suggestions.
> -
Dear,
I had same problem. Nothing helped until you gave the simple command
line: regsvr32 itss
Thanks very much.
Best regards,
Edward
--
edvro
- Posted by Ramesh, MS-MVP on October 14th, 2005
Thanks for the feedback Edward. Glad that procedure helped.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
"edvro" <edvro.1wvy5w@pcbanter.net> wrote in message
news:edvro.1wvy5w@pcbanter.net...
>
> Ramesh, MS-MVP Wrote:
>> Are you opening the .CHM files via a network share? If so, a recent
>> security
>> update blocks this.
>>
>> If opening locally, try this command: regsvr32 itss
>>
>> --
>> Ramesh, Windows XP MVP
>> http://windowsxp.mvps.org
>>
>>
>> "I. R. F." someone@somewhere wrote in message
>> news:uoQEMaKmFHA.2656@TK2MSFTNGP14.phx.gbl...-
>> Tonight I tried opening a chm file and it failed, with that error
>> message.
>> This happens for any chm file I have tried. I don't know when this
>> broke,
>> I know I used to be able to open chm files with no trouble but I
>> can't
>> pinpoint the last time it worked.
>>
>> I've searched around and found some references to this, but no
>> solution --
>> the only relevant MSKB is for Win98. I tried regsvr32 hhctrl.ocx,
>> deleting
>> the hh.dat files, clearing IE's file cache; nothing has helped. I
>> haven't
>> made any significant recent changed to the system that I can think
>> of.
>>
>> Any suggestions are appreciated -- this is will be a problem if I
>> don't
>> resolve it, and I can't think of what else to try.
>>
>> I'm running XP Pro/SP2, fully patched through Windows Update.
>>
>> Thanks in advance for any suggestions.
>> -
>
> Dear,
> I had same problem. Nothing helped until you gave the simple command
> line: regsvr32 itss
> Thanks very much.
> Best regards,
> Edward
>
>
> --
> edvro
- Posted by Maps on December 1st, 2005
Ramesh,
regsvr32 itss has also solved a problem for me. Thanks very much.
I was unable to access .chm help files in ESRI ArcGIS software and also
couldn't access the winxp Help & Support center or any of my Office 2000 help
files.
I'm curious though as to just what itss is and how it resolves the issue?
Just for clarity, my machine is intel, winxp sp2 on a steady diet of
automatic updates.
Thanks again,
Paul
"Ramesh, MS-MVP" wrote:
> Thanks for the feedback Edward. Glad that procedure helped.
>
> --
> Ramesh, Microsoft MVP
> Windows XP Shell/User
>
> Windows XP Troubleshooting
> http://www.winhelponline.com
>
>
> "edvro" <edvro.1wvy5w@pcbanter.net> wrote in message
> news:edvro.1wvy5w@pcbanter.net...
> >
> > Ramesh, MS-MVP Wrote:
> >> Are you opening the .CHM files via a network share? If so, a recent
> >> security
> >> update blocks this.
> >>
> >> If opening locally, try this command: regsvr32 itss
> >>
> >> --
> >> Ramesh, Windows XP MVP
> >> http://windowsxp.mvps.org
> >>
> >>
> >> "I. R. F." someone@somewhere wrote in message
> >> news:uoQEMaKmFHA.2656@TK2MSFTNGP14.phx.gbl...-
> >> Tonight I tried opening a chm file and it failed, with that error
> >> message.
> >> This happens for any chm file I have tried. I don't know when this
> >> broke,
> >> I know I used to be able to open chm files with no trouble but I
> >> can't
> >> pinpoint the last time it worked.
> >>
> >> I've searched around and found some references to this, but no
> >> solution --
> >> the only relevant MSKB is for Win98. I tried regsvr32 hhctrl.ocx,
> >> deleting
> >> the hh.dat files, clearing IE's file cache; nothing has helped. I
> >> haven't
> >> made any significant recent changed to the system that I can think
> >> of.
> >>
> >> Any suggestions are appreciated -- this is will be a problem if I
> >> don't
> >> resolve it, and I can't think of what else to try.
> >>
> >> I'm running XP Pro/SP2, fully patched through Windows Update.
> >>
> >> Thanks in advance for any suggestions.
> >> -
> >
> > Dear,
> > I had same problem. Nothing helped until you gave the simple command
> > line: regsvr32 itss
> > Thanks very much.
> > Best regards,
> > Edward
> >
> >
> > --
> > edvro
>
>
- Posted by Wesley Vogel on December 1st, 2005
..chm files are HTML Help Compiled Help Files.
itss.dll is one of the files required to View HTML Help.
itss.dll = Microsoft® InfoTech Storage System Library
hh.exe is Microsoft® HTML Help Executable
INFO: Files Required to View HTML Help
http://support.microsoft.com/default...b;en-us;191223
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:6F799413-810D-4D89-A387-B569ED1A9AB6@microsoft.com,
Maps <Maps@discussions.microsoft.com> hunted and pecked:
> Ramesh,
>
> regsvr32 itss has also solved a problem for me. Thanks very much.
> I was unable to access .chm help files in ESRI ArcGIS software and also
> couldn't access the winxp Help & Support center or any of my Office 2000
> help files.
>
> I'm curious though as to just what itss is and how it resolves the issue?
>
> Just for clarity, my machine is intel, winxp sp2 on a steady diet of
> automatic updates.
>
> Thanks again,
> Paul
>
> "Ramesh, MS-MVP" wrote:
>
>> Thanks for the feedback Edward. Glad that procedure helped.
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
>> Windows XP Troubleshooting
>> http://www.winhelponline.com
>>
>>
>> "edvro" <edvro.1wvy5w@pcbanter.net> wrote in message
>> news:edvro.1wvy5w@pcbanter.net...
>>>
>>> Ramesh, MS-MVP Wrote:
>>>> Are you opening the .CHM files via a network share? If so, a recent
>>>> security
>>>> update blocks this.
>>>>
>>>> If opening locally, try this command: regsvr32 itss
>>>>
>>>> --
>>>> Ramesh, Windows XP MVP
>>>> http://windowsxp.mvps.org
>>>>
>>>>
>>>> "I. R. F." someone@somewhere wrote in message
>>>> news:uoQEMaKmFHA.2656@TK2MSFTNGP14.phx.gbl...-
>>>> Tonight I tried opening a chm file and it failed, with that error
>>>> message.
>>>> This happens for any chm file I have tried. I don't know when this
>>>> broke,
>>>> I know I used to be able to open chm files with no trouble but I
>>>> can't
>>>> pinpoint the last time it worked.
>>>>
>>>> I've searched around and found some references to this, but no
>>>> solution --
>>>> the only relevant MSKB is for Win98. I tried regsvr32 hhctrl.ocx,
>>>> deleting
>>>> the hh.dat files, clearing IE's file cache; nothing has helped. I
>>>> haven't
>>>> made any significant recent changed to the system that I can think
>>>> of.
>>>>
>>>> Any suggestions are appreciated -- this is will be a problem if I
>>>> don't
>>>> resolve it, and I can't think of what else to try.
>>>>
>>>> I'm running XP Pro/SP2, fully patched through Windows Update.
>>>>
>>>> Thanks in advance for any suggestions.
>>>> -
>>>
>>> Dear,
>>> I had same problem. Nothing helped until you gave the simple command
>>> line: regsvr32 itss
>>> Thanks very much.
>>> Best regards,
>>> Edward
>>>
>>>
>>> --
>>> edvro
- Posted by Ramesh, MS-MVP on December 2nd, 2005
You're welcome Maps.
I see that Wesley gave you the required info.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
"Maps" <Maps@discussions.microsoft.com> wrote in message
news:6F799413-810D-4D89-A387-B569ED1A9AB6@microsoft.com...
> Ramesh,
>
> regsvr32 itss has also solved a problem for me. Thanks very much.
> I was unable to access .chm help files in ESRI ArcGIS software and also
> couldn't access the winxp Help & Support center or any of my Office 2000
> help
> files.
>
> I'm curious though as to just what itss is and how it resolves the issue?
>
> Just for clarity, my machine is intel, winxp sp2 on a steady diet of
> automatic updates.
>
> Thanks again,
> Paul
>
> "Ramesh, MS-MVP" wrote:
>
>> Thanks for the feedback Edward. Glad that procedure helped.
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
>> Windows XP Troubleshooting
>> http://www.winhelponline.com
>>
>>
>> "edvro" <edvro.1wvy5w@pcbanter.net> wrote in message
>> news:edvro.1wvy5w@pcbanter.net...
>> >
>> > Ramesh, MS-MVP Wrote:
>> >> Are you opening the .CHM files via a network share? If so, a recent
>> >> security
>> >> update blocks this.
>> >>
>> >> If opening locally, try this command: regsvr32 itss
>> >>
>> >> --
>> >> Ramesh, Windows XP MVP
>> >> http://windowsxp.mvps.org
>> >>
>> >>
>> >> "I. R. F." someone@somewhere wrote in message
>> >> news:uoQEMaKmFHA.2656@TK2MSFTNGP14.phx.gbl...-
>> >> Tonight I tried opening a chm file and it failed, with that error
>> >> message.
>> >> This happens for any chm file I have tried. I don't know when this
>> >> broke,
>> >> I know I used to be able to open chm files with no trouble but I
>> >> can't
>> >> pinpoint the last time it worked.
>> >>
>> >> I've searched around and found some references to this, but no
>> >> solution --
>> >> the only relevant MSKB is for Win98. I tried regsvr32 hhctrl.ocx,
>> >> deleting
>> >> the hh.dat files, clearing IE's file cache; nothing has helped. I
>> >> haven't
>> >> made any significant recent changed to the system that I can think
>> >> of.
>> >>
>> >> Any suggestions are appreciated -- this is will be a problem if I
>> >> don't
>> >> resolve it, and I can't think of what else to try.
>> >>
>> >> I'm running XP Pro/SP2, fully patched through Windows Update.
>> >>
>> >> Thanks in advance for any suggestions.
>> >> -
>> >
>> > Dear,
>> > I had same problem. Nothing helped until you gave the simple command
>> > line: regsvr32 itss
>> > Thanks very much.
>> > Best regards,
>> > Edward
>> >
>> >
>> > --
>> > edvro
>>
>>
