Tech Support > Microsoft Windows > Desktop load problem (explorer.exe problem?)
Desktop load problem (explorer.exe problem?)
Posted by angel_external@yahoo.es on November 8th, 2005


Hi:

My machine's OS is a Windows XP SP2 with last MS patches.

That's the problem I've got yesterday under these conditions

- The system wasn't upgraded. I usually review patches manually.
- Only virus definitions changed (Trendmicro).
- No software was installed or upgraded.

System startup is normal. When any user logs onto the system:

1- Desktop appears; that is, icons and tools bar. Everything goes fine
until system tray icons start to launch. Suddenly, desktop icons and
toolbars disappear and wallpaper jumps to first place

2- I must invoke task manager (No "explorer.exe" process in the
processes table) via "Ctrl+Alt+Supr" and I recover desktop and startup
process. I can't see previously loaded system tray icons, but I can
see those that stop load when problem ocurred.

It looks like "explorer.exe" get frozen.

3- It happens with all machine's users.

The tests I've done:

1- Start system in "safe mode". No problem is this mode.

2- Start without any programs in "All users" -> "Programs" -> "Start"
and without any value in
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur rentVersion\Run". I
got the same problem :- (

Any ideas about what is happening? Any other test?

Thanks in advance.

Angel

Posted by Jerry on November 8th, 2005




"angel_external@yahoo.es" wrote:

> Hi:
>
> My machine's OS is a Windows XP SP2 with last MS patches.
>
> That's the problem I've got yesterday under these conditions
>
> - The system wasn't upgraded. I usually review patches manually.
> - Only virus definitions changed (Trendmicro).
> - No software was installed or upgraded.
>
> System startup is normal. When any user logs onto the system:
>
> 1- Desktop appears; that is, icons and tools bar. Everything goes fine
> until system tray icons start to launch. Suddenly, desktop icons and
> toolbars disappear and wallpaper jumps to first place
>
> 2- I must invoke task manager (No "explorer.exe" process in the
> processes table) via "Ctrl+Alt+Supr" and I recover desktop and startup
> process. I can't see previously loaded system tray icons, but I can
> see those that stop load when problem ocurred.
>
> It looks like "explorer.exe" get frozen.
>
> 3- It happens with all machine's users.
>
> The tests I've done:
>
> 1- Start system in "safe mode". No problem is this mode.
>
> 2- Start without any programs in "All users" -> "Programs" -> "Start"
> and without any value in
> "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur rentVersion\Run". I
> got the same problem :- (
>
> Any ideas about what is happening? Any other test?
>
> Thanks in advance.
>
> Angel
>
> http://www.microsoft.com/windowsxp/e...sloc=en-us&p=1


im having the same problem in this post, only its isolated to one computer


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