I don't think that's what happened. The language barrier was a huge problem,
but he apparently said that he thought her anti-virus software wasn't the
latest version and that it was causing the XP crashes. So he supposedly
updated her anti-virus software only. Then when she rebooted, everything
seemed fine except it was as though she had lost six months of work - all
files were 'back' to what they had been when she originally took over the
machine. The previous user's files were in the doc folder, etc. Because of
the language barrier, she can't seem to communicate to the 'fixit' man what
has happened. He sees a machine that now boots up and has files, etc, doesn't
understand what her issue is. She tried using XP restore (?), but the oldest
date it available was immediately after the 'fix'. She did download a
recovery pgm and a scan found one of her files. There's no possibility of
downloading to a disk on another machine, linking machines, etc - options are
very limited because of the language barrier and she's far from being a
wizard herself. That's why I'm hoping to find a bilingual speaker on this
forum to try to bridge the communication issue. She doesn't know much, is
afraid to mess around and possibly (probably) overlay files.
"tjoy" wrote:
> He probably reinstalled windows and her old files were under "old" user
> account.
> all she needed to do was use explorer and browse for "old" user account
> under
> C:\Documents and Settings\
> now reading your post it looks like she deleted them (opps). your only
> option is to use some file recovery software
> (http://www.ontrack.com/easyrecoveryprofessional/)
>
>
>
> "rockonclimber" <rockonclimber@discussions.microsoft.com> wrote in message
> news:FC623809-BB7C-4D27-8304-328EDD74C82C@microsoft.com...
> > Help! I have a sister in rural China. XP started crashing. Local guru
> 'fixed'
> > it. Whatever he did left her with all the files of the previous user (she
> had
> > deleted them) and no obvious access to her own. She didn't have backups
> (only
> > two westerners in city, no disks available, no server backup, etc.) She's
> a
> > few hours from Wuhan. Needs an English-Chinese speaking contact to help
> > explain to local guru that she would like to get back to where she was.
> > System restore doesn't show any dates prior to when he 'fixed' her system.
> If
> > she can get him to undo what he did, she can back up her files and then
> > pursue the XP-crashing problem.
> > tx
>
>
>
