Hello all,

Not sure what to do with this one. When the PC is turned on, the PC starts
the boot process, shows the manufacturer's splash screen, then displays the
"Microsoft Windows XP" screen. After that, I expect to see the Login screen
but it never gets there. After the Windows XP screen, the display turns
blank and then reboots and starts all over.

I thought I could just boot to Safe Mode and start troubleshooting from
there. I am able to hit F8 during the manufacturer's splash screen and enter
the boot menu that includes the Safe Mode options. I select Safe Mode, see
the list of dlls loading and then the screen blanks and the PC reboots.

I am not sure what changed that caused this problem. No one has
acknowledged that they were doing something on the PC when the problem
started occurring.

Any ideas of how to fix this issue?

TIA.

bpiela wrote:

See if this might help:

Windows XP logon screen does not appear and the computer continuously
restarts
http://support.microsoft.com/?id=310396

--
Rock
MS MVP Windows - Shell/User

Before trying the Recovery Console try the Last Know Good Configuration
instead of safe mode in the advance boot menu.


"bpiela" <bpiela@discussions.microsoft.com> wrote in message
news:AB73442F-BD65-47ED-8E0E-EA338E033530@microsoft.com...

I will give that a try this evening. How did you find that solution so
quickly? Have you seen this problem before?

Thanks.

"Rock" wrote:

Have you tried the "Last Good start up" from the Boot Up Menu ?

"bpiela" <bpiela@discussions.microsoft.com> wrote in message
news:AB73442F-BD65-47ED-8E0E-EA338E033530@microsoft.com...

bpiela wrote:

I have a group of links referring to boot up problems. That is one of
them.

--
Rock
MS MVP Windows - Shell/User

I have tried the following:

Booted into Last Known Good Configuration. The same thing happens. After
the Microsoft Windows XP logo appears, the screen turns blank and then the PC
reboots.

Inserted Windows XP Pro SP2 CD and booted from it so that I can run the
Recovery Console. The PC is currently running XP Home SP2, but I don't have
a CD for it. When I press "R" for Recovery Console, the PC blue screens with
BAD_POOL_CALLER. Not lookin' good.

Problem resolved. Thanks to all that replied.

This PC had two internal disk drives. Only one was used actively. The
other was the original hdd that came with the PC and still had Windows ME
installed on it. When I finally got my hands on a XP Home CD to do the
Recovery Console, I found that it blue screened the same way that the XP Pro
CD did, with the BAD_POOL_CALLER message. But that message always seemed to
happen as the second disk drive was discovered. I pulled the old hard drive
and I was able to run Recovery Console. Better yet, I was able to boot up
without any problems.

So, in the end, it was a bad hard drive that created this problem.

Thanks again to all who gave suggestions. Without them, I might not have
discovered the real problem.

bpiela wrote:
Great, glad it's resolved and thanks for posting back with the resolution.

--
Rock
MS MVP Windows - Shell/User