Tech Support > Microsoft Windows > Problem accessing windows update
Problem accessing windows update
Posted by Jamie on November 29th, 2005


I use an Acer Travelmate Laptop and recently installed Norton Internet
Security 2006. This has caused me problems. My Travelmate (which is only 3
years old) cannot function with Windows Service Pack 2 (SP2 for some reason
knocks out most of the function key on the Acer - I know I tried it and had
to reinstall SP1 - Acer told me this was the only solution). Since installing
Norton 2006, I cannot access the windows update page, it just hangs.
Automatic updates still work (although rather annoyingly Norton 2006 only
gives full security coverage if Windows updates are automatically downloaded
and installed, I can't permit this because I would end up with SP2 again!).
Symantec say the problem with the Windows updates download has nothing to do
with their 2006 product but nothing else has changed on my Laptop and I could
access the windows downloads page before I installed Norton 2006. Even with
the firewall and personal security disabled and my browser (IE6) setting at
minimum protection I cannot access the windows download page. I have cleaned
the Registry, done a Disk Clean up, run a spyware and virus check and nothing
helps. I have tried accessing the windows updates in safe mode and that
didn't work either. I removed Norton 2006 and reinstalled my old 2002 version
but that made no difference.

Anyone any ideas?

Posted by R. McCarty on November 29th, 2005


All this aggravation just to use a "Problematic" application (NIS). Then
add the BS that Acer told you. You need Service Pack 2 on the PC. I
would do a "Symantectomy" on it. Get rid of all things Norton/Symantec.
There are better, less-expensive solutions available that will not cause
you on-going issues. And Acer is full of it, if they say one of their
products
cannot use Service Pack 2.

"Jamie" <Jamie@discussions.microsoft.com> wrote in message
news:512C292F-D710-4250-B3BF-5919700FF746@microsoft.com...
>I use an Acer Travelmate Laptop and recently installed Norton Internet
> Security 2006. This has caused me problems. My Travelmate (which is only 3
> years old) cannot function with Windows Service Pack 2 (SP2 for some
> reason
> knocks out most of the function key on the Acer - I know I tried it and
> had
> to reinstall SP1 - Acer told me this was the only solution). Since
> installing
> Norton 2006, I cannot access the windows update page, it just hangs.
> Automatic updates still work (although rather annoyingly Norton 2006 only
> gives full security coverage if Windows updates are automatically
> downloaded
> and installed, I can't permit this because I would end up with SP2
> again!).
> Symantec say the problem with the Windows updates download has nothing to
> do
> with their 2006 product but nothing else has changed on my Laptop and I
> could
> access the windows downloads page before I installed Norton 2006. Even
> with
> the firewall and personal security disabled and my browser (IE6) setting
> at
> minimum protection I cannot access the windows download page. I have
> cleaned
> the Registry, done a Disk Clean up, run a spyware and virus check and
> nothing
> helps. I have tried accessing the windows updates in safe mode and that
> didn't work either. I removed Norton 2006 and reinstalled my old 2002
> version
> but that made no difference.
>
> Anyone any ideas?
>




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