I have a user's laptop computer with xp pro sp2 that whenever he tries to
shut down it takes all of 4 minutes to show the dialog box for shutdown,
restart, etc.
How can I see what is hanging it up?

Rob

Resources to help troubleshoot shutdown problems in Windows XP
http://support.microsoft.com/default...;EN-US;Q308029

WINDOWS XP
SHUTDOWN & RESTART
TROUBLESHOOTING
http://aumha.org/win5/a/shtdwnxp.htm

"Rob Bergstrom" wrote:

> I have a user's laptop computer with xp pro sp2 that whenever he tries to
> shut down it takes all of 4 minutes to show the dialog box for shutdown,
> restart, etc.
> How can I see what is hanging it up?
>
> Rob
>
>
>

An easy way to troubleshoot issues like that is to use Safe Mode and
then Clean Booting.

First, try booting the machine into Safe Mode and try shutting down.
If it goes faster, then there's something loading up when you start
your computer normally (a program, driver, or service) that is causing
a conflict.

Next, reboot back into normal mode. Go to Start>Run and type in
MSCONFIG. Click OK. This will bring up the System Configuration
Utility. From here, you can disable/enable program and services that
startup when you boot your machine.

Go to the Services tab. Check "Hide All Microsoft Services". Then
uncheck everything else. Click on the Startup tab. Uncheck everything
listed there. Click Apply, and then Close. Reboot.

This will restart your computer with only Microsoft services and your
hardware drivers. If your machine shuts down faster like this, then
its one of the services or programs that is starting up when you boot
your machine that causes this issue. Finding the culprit is a matter
of going into MSCONFIG again and enabling/disabling until you find out
which program or service causes the machine to be slow to shutdown.

Good luck!