NC75 wrote:
> Hi, i have updated to N.A.V2005 and need to uninstall the 2002
> version
> but when i go to the add/remove progams is gives me an error "The
> windows Installer service could not be accessed. This can occur if you
> are
> running windows in safe mode or, the windows Installer is not
> correctly
> installed. Contact your support personel for assistance." I am not
> in
> safe mode but do thind i have a virus, hence the need to update to
> NAV
> 2005. any help would be great . NC75
As I told you in your earlier posts in the different thread, you do
*not* want to try and install NAV on an infected machine. Do the
Sysclean or Multi-AV scanning *first*. Then uninstall/reinstall NAV. To
completely uninstall NAV, see:
http://tinyurl.com/42vze
http://www.symantec.com/techsupp/index.html - Symantec tech support
If the necessary steps seem too difficult - and there is no shame in
admitting this - take the machine to a professional computer repair
shop (not your local version of BigStoreUSA) for cleanup and
installation of your new NAV.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
