This one is driving me crazy - anyone with any advice ?
O/S is Windows XP SP2

I recently installed Mobile Phone Tools software (for a Motorola), the
install failed with the error message "Windows could not load installer
for Modem. Please contact your hardware vendor for assistance"

In response to their helpdesk, I reinstalled the modem drivers for my
laptop - same error.

End result - modem no longer works, as it doesn't have the correct
drivers, and I can't install them (see error message)

The same error message can be replicated using Device Manager and
selecting properties for any of the devices listed under Modems.
The modem can't be uninstalled - the same error occurs.

Anyone else seen this / have any idea of a fix ? Prior to the
installation, the modem was working fine, so this seems to be a
software issue rather than hardware.

TIA,

Adam

Hi,

Have you tried the 'rollback driver' option in device manager yet? This
should at least revert the modem driver back to when it was working.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

<notgotmuchspaminit@yahoo.com.au> wrote in message
news:1128320160.376413.252520@g14g2000cwa.googlegr oups.com...
> This one is driving me crazy - anyone with any advice ?
> O/S is Windows XP SP2
>
> I recently installed Mobile Phone Tools software (for a Motorola), the
> install failed with the error message "Windows could not load installer
> for Modem. Please contact your hardware vendor for assistance"
>
> In response to their helpdesk, I reinstalled the modem drivers for my
> laptop - same error.
>
> End result - modem no longer works, as it doesn't have the correct
> drivers, and I can't install them (see error message)
>
> The same error message can be replicated using Device Manager and
> selecting properties for any of the devices listed under Modems.
> The modem can't be uninstalled - the same error occurs.
>
> Anyone else seen this / have any idea of a fix ? Prior to the
> installation, the modem was working fine, so this seems to be a
> software issue rather than hardware.
>
> TIA,
>
> Adam
>

Rick "Nutcase" Rogers wrote:
> Hi,
>
> Have you tried the 'rollback driver' option in device manager yet? This
> should at least revert the modem driver back to when it was working.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
Rollback encountered the same error.
I've used a system restore to revert back & get the modem working
again.
The original problem still exists, but at least I'm functional again.

Thanks,

Adam