My computer downloaded an auto update. When the system rebooted I got an
error "winlogon.exe encountered a problem and needs to close". The computer
will then reboot in about 2 minutes. Even if I'm at the account screen and
not logged on, the computer will reboot in 10-15 minutes. When I am in my
account the computer will not stay on long enough to run virus scan (CA
Associates) or Microsoft's AntiSpyware. CA Associates said it is a software
or hardware problem and not a virus. Reviewing my event log, it seems the
problem is coming from msbn32.dll. I checked to make sure that
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon is
set to "userinit.exe,"

Any thoughts on how to fix it.

Kevin wrote:

> My computer downloaded an auto update. When the system rebooted I got an
> error "winlogon.exe encountered a problem and needs to close". The computer
> will then reboot in about 2 minutes. Even if I'm at the account screen and
> not logged on, the computer will reboot in 10-15 minutes. When I am in my
> account the computer will not stay on long enough to run virus scan (CA
> Associates) or Microsoft's AntiSpyware. CA Associates said it is a software
> or hardware problem and not a virus. Reviewing my event log, it seems the
> problem is coming from msbn32.dll. I checked to make sure that
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon is
> set to "userinit.exe,"
>
> Any thoughts on how to fix it.
>

What update was applied? Try uninstalling the update or running a
system restore to a date right before the problems started.

--
Rock
MS MVP Windows - Shell/User

KB 908250 was installed last night before I logged off. I had the problem
when I logged on today. I also uninstalled KB908250 and rebooted and still
get the same proble. I wennt back and uninstalled KB 900325 which was
installed on October 16. This didn't fix the problem. I tried setting a
restore point to various prior dates but the computer shuts down before the
restiore is completed.

"Rock" wrote:

> Kevin wrote:
>
> > My computer downloaded an auto update. When the system rebooted I got an
> > error "winlogon.exe encountered a problem and needs to close". The computer
> > will then reboot in about 2 minutes. Even if I'm at the account screen and
> > not logged on, the computer will reboot in 10-15 minutes. When I am in my
> > account the computer will not stay on long enough to run virus scan (CA
> > Associates) or Microsoft's AntiSpyware. CA Associates said it is a software
> > or hardware problem and not a virus. Reviewing my event log, it seems the
> > problem is coming from msbn32.dll. I checked to make sure that
> > HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon is
> > set to "userinit.exe,"
> >
> > Any thoughts on how to fix it.
> >
>
> What update was applied? Try uninstalling the update or running a
> system restore to a date right before the problems started.
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

Kevin wrote:
> KB 908250 was installed last night before I logged off. I had the problem
> when I logged on today. I also uninstalled KB908250 and rebooted and still
> get the same proble. I wennt back and uninstalled KB 900325 which was
> installed on October 16. This didn't fix the problem. I tried setting a
> restore point to various prior dates but the computer shuts down before the
> restiore is completed.
>
> "Rock" wrote:
>
>
>>Kevin wrote:
>>
>>
>>>My computer downloaded an auto update. When the system rebooted I got an
>>>error "winlogon.exe encountered a problem and needs to close". The computer
>>>will then reboot in about 2 minutes. Even if I'm at the account screen and
>>>not logged on, the computer will reboot in 10-15 minutes. When I am in my
>>>account the computer will not stay on long enough to run virus scan (CA
>>>Associates) or Microsoft's AntiSpyware. CA Associates said it is a software
>>>or hardware problem and not a virus. Reviewing my event log, it seems the
>>>problem is coming from msbn32.dll. I checked to make sure that
>>>HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon is
>>>set to "userinit.exe,"
>>>
>>>Any thoughts on how to fix it.
>>>
>>
>>What update was applied? Try uninstalling the update or running a
>>system restore to a date right before the problems started.
>>
>>--
>>Rock
>>MS MVP Windows - Shell/User
>>
>>

Try a repair install. You will need to reapply any updates that apply
after the SP2 level of the XP CD used for the repair install.

http://michaelstevenstech.com/XPrepairinstall.htm

--
Rock
MS MVP Windows - Shell/User