I have recently had to reinstall xp about 5 times. the most recent time, I
just started installing software. The install shield never came up, so i
tried to exit and had to resort to the task manager to end process. THen I
got "an error has occurred..." I reported the error and checked the details.
It suggested I install sp2. I clicked on windows update to install it, but
it froze also ("explorer.exe is not responding"...) and I sent another error
report ... checked details and suggestions... please install xp sp2... I
tried again and it happened again. I then entered the system restore
function through control panel. Click on system restore and "cannot find
entry point to sysytemrestore.....WYNSYS.dll... " so no system restore. Then
I rebooted.
Again, when I restarted, I tried Windows update, but no luck ... frozen "not
responding" so I tried other internet sites and they were ok. I ran Norton
Antivirus, and nothing. I tried windows update about 10 times. No luck, but
eventually I got in by using the microsoft website and searching for other
things, and by the roundabout route, I finally got to the install page for
sp2! so I installed service pack 2. When I hit "restart computer" at the
end of the installation, it rebooted and took me to the advanced boot
options, i.e, start windows in safe mode, safe mode networking/command
prompt/last known settings/normally. NONE of these started windows! Just
rebooted the computer and took me to the same "dos" screen again!

I really need help. I have had this problem for over a week in various
forms, installed Xp from reformat 7 times and have no idea where to go from
here.

But for better results, create a new Windows XP CD
with SP 2 slipstreamed, then "clean install" Windows XP.

Either one of the following utilities makes slipstreaming
(integrating) SP2 into Windows XP a breeze:

Windows Slipstreaming and Bootable CD Guide
http://www.msfn.org/articles.php?act...showarticle=49

or

AutoStreamer 1.0.33 (preferred)
http://www.wbeta.com/comments.php?shownews=1063&catid=2

Windows XP Service Pack 2 - Direct Download
http://www.microsoft.com/downloads/d...displaylang=en

Clean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.html

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"katintokyo" wrote:

I have recently had to reinstall xp about 5 times. the most recent time, I
| just started installing software. The install shield never came up, so i
| tried to exit and had to resort to the task manager to end process. THen I
| got "an error has occurred..." I reported the error and checked the details.
| It suggested I install sp2. I clicked on windows update to install it, but
| it froze also ("explorer.exe is not responding"...) and I sent another error
| report ... checked details and suggestions... please install xp sp2... I
| tried again and it happened again. I then entered the system restore
| function through control panel. Click on system restore and "cannot find
| entry point to sysytemrestore.....WYNSYS.dll... " so no system restore. Then
| I rebooted.
| Again, when I restarted, I tried Windows update, but no luck ... frozen "not
| responding" so I tried other internet sites and they were ok. I ran Norton
| Antivirus, and nothing. I tried windows update about 10 times. No luck, but
| eventually I got in by using the microsoft website and searching for other
| things, and by the roundabout route, I finally got to the install page for
| sp2! so I installed service pack 2. When I hit "restart computer" at the
| end of the installation, it rebooted and took me to the advanced boot
| options, i.e, start windows in safe mode, safe mode networking/command
| prompt/last known settings/normally. NONE of these started windows! Just
| rebooted the computer and took me to the same "dos" screen again!
|
| I really need help. I have had this problem for over a week in various
| forms, installed Xp from reformat 7 times and have no idea where to go from
| here.

katintokyo wrote:

> I have recently had to reinstall xp about 5 times. the most recent time, I
> just started installing software. The install shield never came up, so i
> tried to exit and had to resort to the task manager to end process. THen I
> got "an error has occurred..." I reported the error and checked the details.
> It suggested I install sp2. I clicked on windows update to install it, but
> it froze also ("explorer.exe is not responding"...) and I sent another error
> report ... checked details and suggestions... please install xp sp2... I
> tried again and it happened again. I then entered the system restore
> function through control panel. Click on system restore and "cannot find
> entry point to sysytemrestore.....WYNSYS.dll... " so no system restore. Then
> I rebooted.
> Again, when I restarted, I tried Windows update, but no luck ... frozen "not
> responding" so I tried other internet sites and they were ok. I ran Norton
> Antivirus, and nothing. I tried windows update about 10 times. No luck, but
> eventually I got in by using the microsoft website and searching for other
> things, and by the roundabout route, I finally got to the install page for
> sp2! so I installed service pack 2. When I hit "restart computer" at the
> end of the installation, it rebooted and took me to the advanced boot
> options, i.e, start windows in safe mode, safe mode networking/command
> prompt/last known settings/normally. NONE of these started windows! Just
> rebooted the computer and took me to the same "dos" screen again!
>
> I really need help. I have had this problem for over a week in various
> forms, installed Xp from reformat 7 times and have no idea where to go from
> here.

Start with some basic hardware troubleshooting. Test the memory using
these two products. They will create a bootable CD. Run the memory
diagnostics for a while on each one, not just one pass each.

Memtest86+
http://www.memtest.org/

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

Test the hard drive. Download a drive diagnostic utility from the drive
manufacturer's web site. This will create a boot floppy or CD. Boot
from that and run the diagnostics on the drive.


--
Rock
MS MVP Windows - Shell/User

Carey Frisch [MVP] wrote:

> But for better results, create a new Windows XP CD
> with SP 2 slipstreamed, then "clean install" Windows XP.
>
> Either one of the following utilities makes slipstreaming
> (integrating) SP2 into Windows XP a breeze:
>
> Windows Slipstreaming and Bootable CD Guide
> http://www.msfn.org/articles.php?act...showarticle=49
>
> or
>
> AutoStreamer 1.0.33 (preferred)
> http://www.wbeta.com/comments.php?shownews=1063&catid=2
>
> Windows XP Service Pack 2 - Direct Download
> http://www.microsoft.com/downloads/d...displaylang=en
>
> Clean Install Windows XP
> http://www.michaelstevenstech.com/cleanxpinstall.html
>

Once again you prove that you don't know WTF you're talking about. The
OP has done several clean installs. It shouldn't matter what SP level a
clean install comes from, if it fails it fails and the OP is looking at
probable hardware problems, you stupid clown. Your habitual copy-pasted
"sound advice" absolutely worthless, as usual.

Thank God he got some decent advice from Rock, a *REAL* MVP!

Steve