Device: MDA Pro (HTC Universal) WM5
PC: WinXP, SP2
PIM: Outlook 2003
Sync: ActiveSync 4.1
Issue
I've got two computers: one at home, one notebook (Toshiba Tecra S2) at
work. For my PDA to make sense, I need to sync with both of them.
Syncing my home PC was - and is - no problem.
Then I got my new notebook, installed it and everything worked, sync
and all. So far so good. Unfortunately the notebook stopped to sync
about three weeks later.
Symtoms are: the green "wheel" starts to turn, the PDA is identified,
"Looking for changes" appears - and then the connection is lost <..>
and the green "wheel" turns grey (sad, really!). If I have AS running
in foreground on the PDA I can see that AS is still trying to sync when
the PC is offline already. Syncing with my PC at home still is no
problem.
As the machine in question is a company notebook I can't be 100% sure
that there haven't been any automated updates - which I however doubt.
And: I am trying to sync with outlook directly (not Exchange).
To get rid of this annoying situation I:
* Switched from ActiveSync 4.0 to 4.1
* Tried differnt USB cables and ports
* Uninstalled IntellyType
* Uninstalled IntellyPoint
* Disabled the Windows Firewall
* Disabled TrendMicro Office Scan
* Disabled WLAN, BT, IRDA
* Used Outlook both online and offline
* Uninstalled the Nokia Sync Suite (which was initally installed when I
got the notebook)
* Disabled the Outlook Caching Mode
* Repaired Outlook
* Repaired the .pst and .ost files
* Cleansed the Registry
* Repaired the operating system (sfc)
* Uninstalled and re-installed AS4.1(including manually deleting the
left-over files and profiles)
* Uninstalled and re-installed Outlook
* Soft-resetted the PDA (about 100 times in total...)
I* nstalled all software updates for XP and Outlook
Result: worse, if anything...
IMHO all there's left is
* Hard-resetting the PDA (which I'd rather not; it's quite some effort
to install it)
* Wipe the notebook and re-install it from scratch (actually that's not
an option as it is a company notebook)
* Exorcism (can't find my torches right now...)
The longer I fiddle around, bigger the issue gets. I can't even partner
now. The sequence of events:
* Uninstall AS 4.1, delete all left over files and logs
* Boot notebook
* Start Outlook in offline mode (no LAN, WAN, BT or anything on or
connected)
* Notebook partnership removed on PDA
* Soft reset-PDA
* Install AS 4.1 (Build 4841) - everything left to default.
Installation of software is successful (at least it says so)
* PDA switched on, connected to the notebook via USB
* PDA is recognized, name is displayed, sync assistent is started
* Computer name set, Exchange Access disabled, Syn for contacts,
calendar, action items, notes set
* "Continue"
* After a couple of seconds I get a WCESMgr message telling me: "Die
Synchronisierung kann nicht erfolgreich abgeschlossen werden. Stellen
Sie eine neue Verbindung zum Geräte her..." or, in English "The
synchronization cannot be completed. Reconnect the device and try
again... (roughly translated, sorry 'bout that)". My ony choice here is
the "ok" buttin. Green wheel is grey, but the PDA still shows
"connected"
if I hit "ok" it says "not connected".
* Strange enough, wenn looking into AS on the PDA, I can see all my
setting there. I.e.: AS managed to transfer both name and sync settings
before it died.
* PDA unplugged
* PDA plugged in again. Result: PDA name recognized, sync assistant
starts. The rest is the same as above...
Any help in this matter is highly appreciated. I'm chewing my PDA
already...
Cheers
CR
If that's any help, that's what the LOGs say:
Wcescomm.log
03/26/2006 14:56:17.015 - Windows CE Services (4.1.0) Communication
Logging.
03/26/2006 14:56:17.015 - IrUtil: IrDA socket cannot be created, error
code 10093.
03/26/2006 14:56:17.015 - Windows CE Services Communication started.
03/26/2006 14:56:17.234 - ConnectWizard: Auto-started - no serial
device defined.
03/26/2006 14:56:17.250 - Started desktop passthru TCP2UDP component
03/26/2006 14:56:17.250 - Connection: Prep for a new socket connection.
03/26/2006 14:56:17.546 - IrUtil: IrDA support found.
03/26/2006 14:56:17.546 - ConnectWizard: Start IrDA listen.
03/26/2006 14:56:17.546 - IrUtil: IrDA support found.
03/26/2006 14:56:17.562 - IrUtil: IrTranP DisableIrCOMM previous 0.
03/26/2006 14:56:17.562 - IrUtil: IrTranP DisableIrCOMM set to 1.
03/26/2006 14:56:17.562 - IrUtil: IrTranP DisableIrCOMM error 0.
03/26/2006 14:56:17.578 - IrCommDetect: Start.
03/26/2006 14:56:36.640 - USB RNDIS: Device Arrival notification
03/26/2006 14:56:36.765 - IrUtil: IrTranP DisableIrCOMM previous 1.
03/26/2006 14:56:36.765 - IrUtil: IrTranP DisableIrCOMM set to 0.
03/26/2006 14:56:36.765 - IrUtil: IrTranP DisableIrCOMM error 0.
03/26/2006 14:56:36.765 - ConnectWizard: Ended IrDA thread ended.
03/26/2006 14:56:36.765 - ConnectWizard: Connection Wizard ended.
03/26/2006 14:56:36.781 - Cannot find a default comm port - Disabling
serial connections...
03/26/2006 14:57:57.125 - USB RNDIS: Device Removal notification
(yes, I switched the IRDA on again)
WCESLog.log
03/26/2006 14:56:17.171 **************** Logging Started
****************
03/26/2006 14:56:17.171 Process C:\PROGRA~1\MI3AA1~1\rapimgr.exe
p(3388)
03/26/2006 14:56:17.171 p(3388) t(3392) RAPIMgr -> Enabling RAPIMgr
process for SessionID: 0, ProcessID: 3388 - rapimgr.cpp(1909)
03/26/2006 14:56:37.765 **************** Logging Started
****************
03/26/2006 14:56:37.765 Process C:\Programme\Microsoft
ActiveSync\WCESMgr.exe p(616)
03/26/2006 14:57:57.109 p(3388) t(352) RAPIMgr -> Device Alex_PDA timed
out or was disconnected. - RAPIDevicePriv.cpp(439)
03/26/2006 14:57:57.140 p(616) t(2392) TraceToFile -> ERROR in
CRAPISocket::ReceiveBufferNoDecrypt : hr = 0x80072745 -
rapisock.cpp(524)
03/26/2006 14:57:57.140 p(616) t(2392) TraceToFile -> ERROR in
CRAPISocket::ReceiveBufferSize : hr = 0x80072745 - rapisock.cpp(630)
03/26/2006 14:57:57.140 p(616) t(2392) TraceToFile -> ERROR in
CByteBuffer::ReceiveFromSocket : hr = 0x80072745 - bytebuf.cpp(314)
03/26/2006 14:57:57.140 p(616) t(2392) TraceToFile -> ERROR in
CRAPISession::RAPI_EXP_25 : hr = 0x80072745 - rapisession.cpp(10099)
03/26/2006 14:57:57.140 p(616) t(1500) TraceToFile -> ERROR in
CRAPISession::CeRapiUninitInternal : hr = 0x8000ffff -
rapisession.cpp(466)
03/26/2006 14:57:57.109 p(3388) t(352) TraceToFile -> ERROR in
CRAPIDevicePrivate:
eviceThread : hr = 0x8007274c -
RAPIDevicePriv.cpp(663)
03/26/2006 15:01:32.734 **************** Logging Stopped
****************
WCESMgr.log
03/26/2006 14:56:37.671 **************** Logging Started
****************
03/26/2006 14:56:37.671 Process C:\Programme\Microsoft
ActiveSync\WCESMgr.exe p(616)
03/26/2006 14:56:37.671
**** ActiveSync (4.1.4841 RETAIL) started, Cmd line: '/onconnect'
03/26/2006 14:56:37.671 ERROR returned in function
CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
03/26/2006 14:56:38.718 Creating new partnership for device 0x0
(Alex_PDA, PocketPC).
03/26/2006 14:56:46.000 p(616) t(2216) TraceToFile -> ERROR in
CCSP::ParseNodes : hr = 0x80140507 - Devicecm.cpp(1584)
03/26/2006 14:56:46.000 p(616) t(2216) TraceToFile -> ERROR in
CDataSource::Load : hr = 0x80140507 - DataSource.cpp(1778)
03/26/2006 14:56:47.953 Found PIM at
'C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE'
03/26/2006 14:56:47.953 Found PIM at
'C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE'
03/26/2006 14:57:57.140 p(616) t(2392) TraceToFile -> ERROR in
CConfigMgr::SetConfig : hr = 0x80072745 - cfgmgr.cpp(573)
03/26/2006 14:57:57.140 p(616) t(2392) TraceToFile -> ERROR in
CDataSourceCol::Save : hr = 0x80072745 - DataSource.cpp(3622)
03/26/2006 14:57:57.140 p(616) t(1456) TraceToFile -> ERROR in
CFinishPage::OnWizardFinish : hr = 0x8000ffff -
npwpropertypages.cpp(2883)
03/26/2006 14:58:02.171 Failed to close '60304' window on time
03/26/2006 15:01:32.671 **** ActiveSync exiting
03/26/2006 15:01:32.671 **************** Logging Stopped
****************
