Tech Support > Microsoft Windows > Mobile Devices > Active sync will not sync my contacts/calendar on new Outlook Profile
Active sync will not sync my contacts/calendar on new Outlook Profile
Posted by girlyoda9 on November 17th, 2007


I recently had a corrupt mail profile so created a new profile in
Outlook to fix the issue. The problem I'm now having is that whenever
I active sync my treo to my Outlook 2002, I get the following message:

"Cannot synchronize with the Outlook profile you are using because a
different profile was previously set up or the profile is password-
protected,
please open Outlook using the appropriate profile"

I can't go back to using the old outlook profile and my current
profile doesn't have a password. I would really appreciate any advice
anyone can give me on getting my contacts and calendar back into my
Outlook (rather scary to think that none of it is backed up).

Posted by Raj Pillai on November 17th, 2007


Hi,

You will need to delete and recreate the partnership in ActiveSync. Have
explained a bit about the error in -
http://www.pocketpcfaq.com/raj/WM5Profile.html

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"girlyoda9" <girlyoda9@gmail.com> wrote in message
news:89db423f-dbed-4fa1-98eb-12a74169abaf@a28g2000hsc.googlegroups.com...

Posted by girlyoda9 on November 17th, 2007


On Nov 17, 9:31 am, "Raj Pillai" <YouMeAndTheM...@Softhome.net> wrote:
Thanks! It worked!