Tech Support > Microsoft Windows > Mobile Devices > ActiveSync & Outlook Mails w/Attachments
ActiveSync & Outlook Mails w/Attachments
Posted by Joseph Gruber on October 18th, 2005


Any one know how to resolve the issue of Outlook mail items with
attachments (or embedded images/objects) not syncing with ActiveSync
resulting in a constant "Unresolved Items"?

I'm using Outlook 2003 in cached exchange mode. I have ActiveSync 4.0
currently.

I have tried Outlook in "normal" mode (eg: w/o cached exchange mode) as
well as ActiveSync 3.8. I have moved the items out to a folder and
back. I have hard reset. I have disabled the conversion of items when
they get synced to the pda.

It doesn't matter what I do...they still stay unresolved and don't get
to the pda

Thanks for any help...

Joseph

Posted by Chris De Herrera on October 18th, 2005


Hi,
Is there anything else unique about the e-mails? Have you tried forwarding
them to yourself to see if the newer versions sync ok?


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Posted by Joseph Gruber on October 18th, 2005


Nothing in particular about them. I have not tried your suggestion
though and will try that tomorrow.

I found this in the WCESMgr.log file -- it seems to be repeated
numerous times and I can only imagine it has to do with the items not
syncing:

Failed to sync a [Merlin Mail, 0, 0x200000E0] object because of error
0x80140100

Posted by Chris De Herrera on October 19th, 2005


Hi,
The error is from Outlook. Try running scanpst to fix the PST file and
detect & repair of Outlook.


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Chris De Herrera
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Posted by Joseph Gruber on October 19th, 2005


Chris,

I'll try that -- but if it also occurs when I'm not using cached
exchange mode and am connected directly to the exchange server how can
it be a pst issue?

Thanks.

Joseph

Posted by Jeff on October 19th, 2005


do you have the attachments stored on a storage card or on the device? Have
you tried deleting the file that contains attachments, usually called
inboxmst.....
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Posted by Joseph Gruber on October 20th, 2005


I've tried both -- setting it to store on the storage card & in main
memory. I'll try deleting the folder today and see how that goes.

Posted by Joseph Gruber on October 20th, 2005


No go on deleting the folder